TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from TurboTax The process was simple even though I messed it up. The lady I chatted with (Mary) was awesome with her help to fix my issue.
Date published: 2023-03-23
Rated 5 out of 5 by from 100% Helpful Great service, and help. Had some issues with the website but that’s it. Besides that it was a huge help!
Date published: 2023-03-23
Rated 5 out of 5 by from Love Turbo Tax! It’s the BEST! The very BEST tax service. Clear and straightforward. Even using TurboTax for 15 years now and it never disappoints
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax is the only way to file The expert that gave me advise was awesome. He guided me through and answered all my questions plus and was very thorough. The site was very easy to navigate . I will use Turbo Tax for future tax filings. Thank You .
Date published: 2023-03-23
Rated 5 out of 5 by from Thankyou I had help from 3 of your representatives. all were helpful and answered much needed Questions.
Date published: 2023-03-23
Rated 5 out of 5 by from great experince easy to use and had little to no hangups, good customer service
Date published: 2023-03-23
Rated 4 out of 5 by from turbo tax review The CD was difficult to load. It did not autostart
Date published: 2023-03-23
Rated 1 out of 5 by from CD version is cumbersome and confusing This was our first year using the CD version and found it to be cumbersome and outdated. I was never really quite sure if the program had me go through all the sections and never really quite sure if all the deductions were given. There were times where the program didn't function correctly (specifically the state section on reporting HSA contributions) and wouldn't let me enter the numbers. Thankfully, I was able to pull up the form (while in the program) and adjust it "manually" that way. When I finally hit "transmit", it wasn't able to successfully e-file; there was an error stating that the program was outdated and needed an update! What?!?... I'm not very tech savvy but thankfully I was to check for updates within the program, the program updated successfully, and it appears there weren't any errors since I was able to re-submit the e-file. Hopefully, none of the files are corrupted from the updates and we get our refund. Why not just tell me that the CD program needs an update when I started working on the refund vs at the end when I'm trying to e-file? That caused some unnecessary anxiety.
Date published: 2023-03-23
Rated 3 out of 5 by from It's convenient Great app, easy to navigate. A little confusing on the product offerings though. But once you figure it out its easy. Would also like Turbotax to be upfront about the fact they charge for the convenience of using refund to pay Turbotax fees.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax is SO easy to use! Turbo Tax is seriously so easy to use! I feel confident that I am getting the best tax return possible. If I have any questions as I go step-by-step on Turbo Tax, all the answers are right there! It's like they anticipate my questions. I also LOVE being able to know exactly WHY I am receiving the amount for my return! Everything is explained so simply and to the point!
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 6038
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax The process was simple even though I messed it up. The lady I chatted with (Mary) was awesome with her help to fix my issue.
Date published: 2023-03-23
Rated 5 out of 5 by from 100% Helpful Great service, and help. Had some issues with the website but that’s it. Besides that it was a huge help!
Date published: 2023-03-23
Rated 5 out of 5 by from Love Turbo Tax! It’s the BEST! The very BEST tax service. Clear and straightforward. Even using TurboTax for 15 years now and it never disappoints
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax is the only way to file The expert that gave me advise was awesome. He guided me through and answered all my questions plus and was very thorough. The site was very easy to navigate . I will use Turbo Tax for future tax filings. Thank You .
Date published: 2023-03-23
Rated 5 out of 5 by from Thankyou I had help from 3 of your representatives. all were helpful and answered much needed Questions.
Date published: 2023-03-23
Rated 5 out of 5 by from great experince easy to use and had little to no hangups, good customer service
Date published: 2023-03-23
Rated 4 out of 5 by from turbo tax review The CD was difficult to load. It did not autostart
Date published: 2023-03-23
Rated 1 out of 5 by from CD version is cumbersome and confusing This was our first year using the CD version and found it to be cumbersome and outdated. I was never really quite sure if the program had me go through all the sections and never really quite sure if all the deductions were given. There were times where the program didn't function correctly (specifically the state section on reporting HSA contributions) and wouldn't let me enter the numbers. Thankfully, I was able to pull up the form (while in the program) and adjust it "manually" that way. When I finally hit "transmit", it wasn't able to successfully e-file; there was an error stating that the program was outdated and needed an update! What?!?... I'm not very tech savvy but thankfully I was to check for updates within the program, the program updated successfully, and it appears there weren't any errors since I was able to re-submit the e-file. Hopefully, none of the files are corrupted from the updates and we get our refund. Why not just tell me that the CD program needs an update when I started working on the refund vs at the end when I'm trying to e-file? That caused some unnecessary anxiety.
Date published: 2023-03-23
Rated 3 out of 5 by from It's convenient Great app, easy to navigate. A little confusing on the product offerings though. But once you figure it out its easy. Would also like Turbotax to be upfront about the fact they charge for the convenience of using refund to pay Turbotax fees.
Date published: 2023-03-23
Rated 5 out of 5 by from Turbo Tax is SO easy to use! Turbo Tax is seriously so easy to use! I feel confident that I am getting the best tax return possible. If I have any questions as I go step-by-step on Turbo Tax, all the answers are right there! It's like they anticipate my questions. I also LOVE being able to know exactly WHY I am receiving the amount for my return! Everything is explained so simply and to the point!
Date published: 2023-03-23
All TurboTax® Offerings Reviews - Page 6038