TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281681 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from very confusing directions even your tax expert was unable to figure out how to get past the page that would finish my taxes. it was my start clicking on everything that i hit the right spot.
Date published: 2021-03-23
Rated 5 out of 5 by from Patricia is a great representative Patricia walked me thru how to amend my taxes since i am a bit computer shy
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax is an Excellent! I've used Turbo Tax for years to complete my taxes, both Federal and State. They never disappoint. The software is very easy to use and they walk you step-by-step through the process. I've never encountered any problems and thank them for developing such an incredibly easy tool for tax filing!
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax is excellent! I had an easy time filling my returns this year. Great job, Turbo Tax!
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax worked GREAT My experience with the tax experts on the phone could not have been better. They were fantastic, knowledgeable, and personable. The Chat Line Specialists were ok but the live chat on the phone was way better.
Date published: 2021-03-23
Rated 5 out of 5 by from WAY TO GO TURBOTAX!!!!! I found Turbo very easy to follow, I did my taxes within 30 min. I will for sure be doing my taxes next year with them
Date published: 2021-03-23
Rated 5 out of 5 by from TurboTax is a great guided tax preparation tool Easy to use, with guidance that clear and helpful, Search and chat functionality both provide helpful context and answers. Live support was quick (less than 5 mins to connect) and very helpful (less than 5 mins to resolve).
Date published: 2021-03-23
Rated 5 out of 5 by from What a breeze Had to upgrade to self employed premium. I was upset until I used the expert advice feature and the guys there were so helpful and helped me get my maximum return.
Date published: 2021-03-23
Rated 2 out of 5 by from new tax deadline changes aren't updated I tried to purchase the state efile and my credit information kept being rejected. i called my bank and they indicated there was no attempt to get the charge approved.
Date published: 2021-03-23
Rated 3 out of 5 by from Downloading Documents issues I've been using TurboTax Deluxe for years and for the first time this year, I was able to download documents from my fund company. I downloaded some of my documents from the source and unchecked the ones not to be downloaded as allowed in TurboTax Deluxe. Everything downloaded so I had to delete the extra copies that I had unchecked before the download. Also you probably need to build something into the software to prevent or at least ask you to confirm the download of each document so that doesn't happen.
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 6038
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from very confusing directions even your tax expert was unable to figure out how to get past the page that would finish my taxes. it was my start clicking on everything that i hit the right spot.
Date published: 2021-03-23
Rated 5 out of 5 by from Patricia is a great representative Patricia walked me thru how to amend my taxes since i am a bit computer shy
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax is an Excellent! I've used Turbo Tax for years to complete my taxes, both Federal and State. They never disappoint. The software is very easy to use and they walk you step-by-step through the process. I've never encountered any problems and thank them for developing such an incredibly easy tool for tax filing!
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax is excellent! I had an easy time filling my returns this year. Great job, Turbo Tax!
Date published: 2021-03-23
Rated 5 out of 5 by from Turbo Tax worked GREAT My experience with the tax experts on the phone could not have been better. They were fantastic, knowledgeable, and personable. The Chat Line Specialists were ok but the live chat on the phone was way better.
Date published: 2021-03-23
Rated 5 out of 5 by from WAY TO GO TURBOTAX!!!!! I found Turbo very easy to follow, I did my taxes within 30 min. I will for sure be doing my taxes next year with them
Date published: 2021-03-23
Rated 5 out of 5 by from TurboTax is a great guided tax preparation tool Easy to use, with guidance that clear and helpful, Search and chat functionality both provide helpful context and answers. Live support was quick (less than 5 mins to connect) and very helpful (less than 5 mins to resolve).
Date published: 2021-03-23
Rated 5 out of 5 by from What a breeze Had to upgrade to self employed premium. I was upset until I used the expert advice feature and the guys there were so helpful and helped me get my maximum return.
Date published: 2021-03-23
Rated 2 out of 5 by from new tax deadline changes aren't updated I tried to purchase the state efile and my credit information kept being rejected. i called my bank and they indicated there was no attempt to get the charge approved.
Date published: 2021-03-23
Rated 3 out of 5 by from Downloading Documents issues I've been using TurboTax Deluxe for years and for the first time this year, I was able to download documents from my fund company. I downloaded some of my documents from the source and unchecked the ones not to be downloaded as allowed in TurboTax Deluxe. Everything downloaded so I had to delete the extra copies that I had unchecked before the download. Also you probably need to build something into the software to prevent or at least ask you to confirm the download of each document so that doesn't happen.
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 6038