TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax was great to use for my taxes Shaima was great. I enjoyed working with her and would definitely like her again.
Date published: 2022-04-12
Rated 5 out of 5 by from Very useful software and agent My agent was very helpful in assisting me with preparing my taxes.
Date published: 2022-04-12
Rated 2 out of 5 by from Couldn't prepare state tax without paying I have been using TurboTax for years and have always been able to prepare (not file) my state taxes without paying extra. This year it asked for an additional $45! So disappointed! Will be looking at other methods for filing my taxes next year.
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo Tax Rules! Love the app. Like the way it guides you which makes it easy to do your taxes!
Date published: 2022-04-12
Rated 3 out of 5 by from Turbo Tax is annoying What's good: It makes filing easy What's bad: It is super annoying with asking the same questions over and over trying to get you to upgrade to something you don't use and tricked me into agreeing to accept advertisements for services that may be of interest to me
Date published: 2022-04-12
Rated 3 out of 5 by from Some bugs in the system The place to enter medical expenses did not work for me. According to an article I found on-line, this has been a problem for several years. It took another search to find out that I could go to the form window and enter the amounts there. Before searching for on-line articles, I tried calling the TurboTax help line. It would not let me talk with a real person until I spelled my account login/e-mail address. Unfortunately, my address starts with "k." Every time I spelled my address, it read the "k" back as "o-k-a-y." This was extremely frustrating!
Date published: 2022-04-12
Rated 5 out of 5 by from Turbotax is awesome My Turbotax kept being rejected I don't know why but I'm still trying to figure out what's going on with my taxes.
Date published: 2022-04-12
Rated 5 out of 5 by from I have used/followed TT from the beginning. Used your "on line expert" twice and talked to one on the phone who was very helpful!
Date published: 2022-04-12
Rated 5 out of 5 by from turbo tax is legit great experience. I have used every year for 10 years
Date published: 2022-04-12
Rated 2 out of 5 by from SURPRISED BY FILING FEES 3RD PARTY DON'T EVER REMEMBERING BEING CHARGED (10+ YRS) A "SERVICE FEE." THIS SHOULD HAVE BEEN ID'D UP FRONT. VERY DISSATISFIED. AND, HAD TO GO "ON LINE" TO UNDERSTAND WHY I HAD TO PAY A SIGNIFICANTLY HIGHER TAX THAN PRIOR YEARS.
Date published: 2022-04-12
All TurboTax® Offerings Reviews - Page 5979
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo tax was great to use for my taxes Shaima was great. I enjoyed working with her and would definitely like her again.
Date published: 2022-04-12
Rated 5 out of 5 by from Very useful software and agent My agent was very helpful in assisting me with preparing my taxes.
Date published: 2022-04-12
Rated 2 out of 5 by from Couldn't prepare state tax without paying I have been using TurboTax for years and have always been able to prepare (not file) my state taxes without paying extra. This year it asked for an additional $45! So disappointed! Will be looking at other methods for filing my taxes next year.
Date published: 2022-04-12
Rated 5 out of 5 by from Turbo Tax Rules! Love the app. Like the way it guides you which makes it easy to do your taxes!
Date published: 2022-04-12
Rated 3 out of 5 by from Turbo Tax is annoying What's good: It makes filing easy What's bad: It is super annoying with asking the same questions over and over trying to get you to upgrade to something you don't use and tricked me into agreeing to accept advertisements for services that may be of interest to me
Date published: 2022-04-12
Rated 3 out of 5 by from Some bugs in the system The place to enter medical expenses did not work for me. According to an article I found on-line, this has been a problem for several years. It took another search to find out that I could go to the form window and enter the amounts there. Before searching for on-line articles, I tried calling the TurboTax help line. It would not let me talk with a real person until I spelled my account login/e-mail address. Unfortunately, my address starts with "k." Every time I spelled my address, it read the "k" back as "o-k-a-y." This was extremely frustrating!
Date published: 2022-04-12
Rated 5 out of 5 by from Turbotax is awesome My Turbotax kept being rejected I don't know why but I'm still trying to figure out what's going on with my taxes.
Date published: 2022-04-12
Rated 5 out of 5 by from I have used/followed TT from the beginning. Used your "on line expert" twice and talked to one on the phone who was very helpful!
Date published: 2022-04-12
Rated 5 out of 5 by from turbo tax is legit great experience. I have used every year for 10 years
Date published: 2022-04-12
Rated 2 out of 5 by from SURPRISED BY FILING FEES 3RD PARTY DON'T EVER REMEMBERING BEING CHARGED (10+ YRS) A "SERVICE FEE." THIS SHOULD HAVE BEEN ID'D UP FRONT. VERY DISSATISFIED. AND, HAD TO GO "ON LINE" TO UNDERSTAND WHY I HAD TO PAY A SIGNIFICANTLY HIGHER TAX THAN PRIOR YEARS.
Date published: 2022-04-12
All TurboTax® Offerings Reviews - Page 5979