TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from SOME SECTIONS DID NOT WORK PROPERLY TRIED TO ENTER W-2 INFO AND GOT A BLANK SCREEN. CONTACTED TURBOTAX HELP AND WAS TOLD THEY HADN'T EVPERIENCED THIS BEFORE. CASE # 1489589428. TALKED TO VICKI WHO WAS EXTREMELY HELPFUL. SHOWED ME HOW TO GO TO THE ACTUAL FORMS. HOWEVER, IF I WANTED TO FILL OUT THE FORMS, I WOULDN'T NEED TURBOTAX. THEN AS I PROGRESSED, SOCIAL SECURITY INCOME/ BENEFITS DID THE SAME THING. NOTHING BUT A BLANK SCREEN. I'VE USED TURBOTAX FOR 15 YEARS AND HAVE ALWAYS BEEN HAPPY WITH THIS PRODUCT. UNTIL THIS TEAR.
Date published: 2022-02-27
Rated 5 out of 5 by from Basic Turbo tax review Went pretty smoothly. Had a few questions. Live experts were nice and helpful.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo tax is so easy to use while doing my taxes i lost internet service. when i logged back in we were right where we left off and all information was accurate
Date published: 2022-02-27
Rated 5 out of 5 by from Another year of easy tax prep! TurboTax has been my tax prep savior for 10 years. Love it!
Date published: 2022-02-27
Rated 5 out of 5 by from Great Very easy to navigate and complete my taxes. I will continue to use
Date published: 2022-02-27
Rated 5 out of 5 by from Very quick and easy process Turbotax is a quick and easy way to file your taxes. It was the first way I filed my taxes and will probably be my last. I recommend it to everyone.
Date published: 2022-02-27
Rated 3 out of 5 by from Need to add state level breakdown in Review No indication that import pulled in correct info from federal return for state return. I had to call support and they were perplexed as well why in the Review section I could not see my state info.
Date published: 2022-02-27
Rated 2 out of 5 by from Customer Service is Poor I had a 30 second question, so I shelled out the extra cost for that feature, and sat on the phone for 20 minutes, then when I was connected to a representative, it hung up on me, so I called again, and I talked to someone. That person said they needed to transfer me to a specialist and I was on told for an hour until I decided to resolve the issue via chat. Via chat I received very poor service. I couldn't get direct answers to my question, and it took 20 minutes to address an issue that should have taken 2 minutes.
Date published: 2022-02-27
Rated 4 out of 5 by from Watch the Pricing They will up sell you if possible.. just be careful... The process was done in a few hours and ours was pretty complicated... I do trust the outcome though
Date published: 2022-02-27
Rated 1 out of 5 by from Surprise Charges I was going to be charged an addition fee of $39 for choosing to use the pay via tax refund. Not impressed since that was not disclosed upon the on set of me filing. Very shady.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 5929
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from SOME SECTIONS DID NOT WORK PROPERLY TRIED TO ENTER W-2 INFO AND GOT A BLANK SCREEN. CONTACTED TURBOTAX HELP AND WAS TOLD THEY HADN'T EVPERIENCED THIS BEFORE. CASE # 1489589428. TALKED TO VICKI WHO WAS EXTREMELY HELPFUL. SHOWED ME HOW TO GO TO THE ACTUAL FORMS. HOWEVER, IF I WANTED TO FILL OUT THE FORMS, I WOULDN'T NEED TURBOTAX. THEN AS I PROGRESSED, SOCIAL SECURITY INCOME/ BENEFITS DID THE SAME THING. NOTHING BUT A BLANK SCREEN. I'VE USED TURBOTAX FOR 15 YEARS AND HAVE ALWAYS BEEN HAPPY WITH THIS PRODUCT. UNTIL THIS TEAR.
Date published: 2022-02-27
Rated 5 out of 5 by from Basic Turbo tax review Went pretty smoothly. Had a few questions. Live experts were nice and helpful.
Date published: 2022-02-27
Rated 5 out of 5 by from Turbo tax is so easy to use while doing my taxes i lost internet service. when i logged back in we were right where we left off and all information was accurate
Date published: 2022-02-27
Rated 5 out of 5 by from Another year of easy tax prep! TurboTax has been my tax prep savior for 10 years. Love it!
Date published: 2022-02-27
Rated 5 out of 5 by from Great Very easy to navigate and complete my taxes. I will continue to use
Date published: 2022-02-27
Rated 5 out of 5 by from Very quick and easy process Turbotax is a quick and easy way to file your taxes. It was the first way I filed my taxes and will probably be my last. I recommend it to everyone.
Date published: 2022-02-27
Rated 3 out of 5 by from Need to add state level breakdown in Review No indication that import pulled in correct info from federal return for state return. I had to call support and they were perplexed as well why in the Review section I could not see my state info.
Date published: 2022-02-27
Rated 2 out of 5 by from Customer Service is Poor I had a 30 second question, so I shelled out the extra cost for that feature, and sat on the phone for 20 minutes, then when I was connected to a representative, it hung up on me, so I called again, and I talked to someone. That person said they needed to transfer me to a specialist and I was on told for an hour until I decided to resolve the issue via chat. Via chat I received very poor service. I couldn't get direct answers to my question, and it took 20 minutes to address an issue that should have taken 2 minutes.
Date published: 2022-02-27
Rated 4 out of 5 by from Watch the Pricing They will up sell you if possible.. just be careful... The process was done in a few hours and ours was pretty complicated... I do trust the outcome though
Date published: 2022-02-27
Rated 1 out of 5 by from Surprise Charges I was going to be charged an addition fee of $39 for choosing to use the pay via tax refund. Not impressed since that was not disclosed upon the on set of me filing. Very shady.
Date published: 2022-02-27
All TurboTax® Offerings Reviews - Page 5929