TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from I always use Turbo Tax to file my taxes. Turbo Tax is easy and user-friendly. The software is helpful in every way possible.
Date published: 2022-09-25
Rated 4 out of 5 by from Turbo Tax - Save on Accountant Costs The turbo tax software program was challenging to set up as it doesn't work well with Quickbooks online. I had to download a trial version of QB desktop and upgrade our online version just to download a copy and install into the desktop version so turbo tax could import the information. Then during the import process Turbo tax shut down and didn't save my return. Once I got through hours and hours of Intuit phone support to figure all of that out, the program worked fairly easy. Despite the hardship, we saved in accountant costs which is what we needed for a very small business.
Date published: 2022-09-25
Rated 3 out of 5 by from Turbo Tax can be confusing We have an Intuit account for our business. We first logged in to Turbo Tax through our investment company to get a discount. The link took us through our Intuit account, so the next time, we just logged in through the Intuit account. Big mistake. We got charged twice for filing our taxes once, because who would file their taxes twice. We tried for months to get it corrected, but it seems that Turbo Tax doesn't understand that we were charged twice. I'm dropping it now because the hassle isn't worth it, but I won't be using Turbo Tax next year. Some features are difficult to find, so I had to search online. It is difficult to get through to someone in customer service if your question is about the product not your taxes.
Date published: 2022-09-25
Rated 4 out of 5 by from Turbo tax is awesome Good experience and fast service and hard to deal with the id thing.
Date published: 2022-09-25
Rated 3 out of 5 by from unable to file electronically in spite of getting a copy of my transcript from the IRS and using it for the return and having used turbo tax for the 2020 return i keep getting a message telling me that my spouse's AGI does not match.
Date published: 2022-09-25
Rated 5 out of 5 by from Turbo Tax was super easy Great Service. I would highly recommend using it for your taxes.
Date published: 2022-09-25
Rated 5 out of 5 by from Easy to use I have been using turbo tax since 2015, and it has been easy to use
Date published: 2022-09-25
Rated 5 out of 5 by from Turbo Tax is the BEST Turbo Tax while this year was my last choice because I wanted to try a different route, it was the best, most reliable one in the end. My taxes finally are done after trying for weeks with other apps and sites only to run into some kind of wall or too high of a price in the end.
Date published: 2022-09-25
Rated 4 out of 5 by from I like this app I have used this app for years but this year don't understand why it charged me so much 147 dollars. I couldn't get it to go back it selected two different options and I had to pay for two fees instead of one. I shouldn't have to pay that for both when I wanted the cheap one. I'll be calling them tomorrow I shouldn't have to pay double
Date published: 2022-09-25
Rated 5 out of 5 by from Turbo Tax is Awesome! Always easy to navigate and always reliable. This is the only way I trust to file nowadays.
Date published: 2022-09-25
All TurboTax® Offerings Reviews - Page 5917
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I always use Turbo Tax to file my taxes. Turbo Tax is easy and user-friendly. The software is helpful in every way possible.
Date published: 2022-09-25
Rated 4 out of 5 by from Turbo Tax - Save on Accountant Costs The turbo tax software program was challenging to set up as it doesn't work well with Quickbooks online. I had to download a trial version of QB desktop and upgrade our online version just to download a copy and install into the desktop version so turbo tax could import the information. Then during the import process Turbo tax shut down and didn't save my return. Once I got through hours and hours of Intuit phone support to figure all of that out, the program worked fairly easy. Despite the hardship, we saved in accountant costs which is what we needed for a very small business.
Date published: 2022-09-25
Rated 3 out of 5 by from Turbo Tax can be confusing We have an Intuit account for our business. We first logged in to Turbo Tax through our investment company to get a discount. The link took us through our Intuit account, so the next time, we just logged in through the Intuit account. Big mistake. We got charged twice for filing our taxes once, because who would file their taxes twice. We tried for months to get it corrected, but it seems that Turbo Tax doesn't understand that we were charged twice. I'm dropping it now because the hassle isn't worth it, but I won't be using Turbo Tax next year. Some features are difficult to find, so I had to search online. It is difficult to get through to someone in customer service if your question is about the product not your taxes.
Date published: 2022-09-25
Rated 4 out of 5 by from Turbo tax is awesome Good experience and fast service and hard to deal with the id thing.
Date published: 2022-09-25
Rated 3 out of 5 by from unable to file electronically in spite of getting a copy of my transcript from the IRS and using it for the return and having used turbo tax for the 2020 return i keep getting a message telling me that my spouse's AGI does not match.
Date published: 2022-09-25
Rated 5 out of 5 by from Turbo Tax was super easy Great Service. I would highly recommend using it for your taxes.
Date published: 2022-09-25
Rated 5 out of 5 by from Easy to use I have been using turbo tax since 2015, and it has been easy to use
Date published: 2022-09-25
Rated 5 out of 5 by from Turbo Tax is the BEST Turbo Tax while this year was my last choice because I wanted to try a different route, it was the best, most reliable one in the end. My taxes finally are done after trying for weeks with other apps and sites only to run into some kind of wall or too high of a price in the end.
Date published: 2022-09-25
Rated 4 out of 5 by from I like this app I have used this app for years but this year don't understand why it charged me so much 147 dollars. I couldn't get it to go back it selected two different options and I had to pay for two fees instead of one. I shouldn't have to pay that for both when I wanted the cheap one. I'll be calling them tomorrow I shouldn't have to pay double
Date published: 2022-09-25
Rated 5 out of 5 by from Turbo Tax is Awesome! Always easy to navigate and always reliable. This is the only way I trust to file nowadays.
Date published: 2022-09-25
All TurboTax® Offerings Reviews - Page 5917