TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 1 out of 5 by from Poor communication and smallest refund ever After a week of no response I had to call to get assigned another tax expert who then filled and managed to provide the smallest refund that I've recovered in the 4+ years that I've used TurboTax when I was expecting the exact opposite. We only communicated on the chat and I never had a voice conversation with both "Tax Experts". Probably my last year using TurboTax.
Date published: 2022-03-02
Rated 4 out of 5 by from Good Overall I was happy. It was not helpful with foreign tax paid.
Date published: 2022-03-02
Rated 5 out of 5 by from Simple & Easy I've done my taxes with TurboTax for many years now. I have never had any issues as it basically draws pictures for you to get things done.
Date published: 2022-03-02
Rated 5 out of 5 by from great Fast to file. Easy to understand. Would recommend.
Date published: 2022-03-02
Rated 5 out of 5 by from Easy to Navigate This year I got "stuck". I spoke immediately with an Advisor who logged into my computer and showed me what the problem was. Solved in less than 10 minutes!
Date published: 2022-03-02
Rated 5 out of 5 by from it was great my first time using turbo tax and it was the most easiest most fun ill recommend to family and friends for sure!!!!
Date published: 2022-03-02
Rated 5 out of 5 by from Easy All I had to do was send in my papers and they did it for me. Very convenient since I’m busy with work most of the time
Date published: 2022-03-02
Rated 3 out of 5 by from Feeling confident Feels confident never had a problem just not sure I’m getting the maximum refund this year. Use this service for 5 years and never had a problem
Date published: 2022-03-02
Rated 1 out of 5 by from Expensive and Glitches First, never forget that TurboTax lobbies to keep taxes complex so that you are dependent on their expensive software. Other filing options are cheaper and better. This year, I gave TurboTax another shot after using H&R Block for the past few years. Things went fine until after I paid. Only after paying for TurboTax, the software took me to make a few corrections. The system got caught in a loop where my corrections were not saved no matter what option I selected. The built in system to share my screen with support didn't work. So the tax support had to send me to tech support. Even then, no progress after an hour on the phone, but they told me several other people have had the same issue. I was only able to push it through after starting my taxes over on a different computer (same Chrome browser, though). Bottom line, other software is cheaper and easier.
Date published: 2022-03-02
Rated 5 out of 5 by from Great Service! they did a great job and had great communication. I am completely impressed
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 5609
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Poor communication and smallest refund ever After a week of no response I had to call to get assigned another tax expert who then filled and managed to provide the smallest refund that I've recovered in the 4+ years that I've used TurboTax when I was expecting the exact opposite. We only communicated on the chat and I never had a voice conversation with both "Tax Experts". Probably my last year using TurboTax.
Date published: 2022-03-02
Rated 4 out of 5 by from Good Overall I was happy. It was not helpful with foreign tax paid.
Date published: 2022-03-02
Rated 5 out of 5 by from Simple & Easy I've done my taxes with TurboTax for many years now. I have never had any issues as it basically draws pictures for you to get things done.
Date published: 2022-03-02
Rated 5 out of 5 by from great Fast to file. Easy to understand. Would recommend.
Date published: 2022-03-02
Rated 5 out of 5 by from Easy to Navigate This year I got "stuck". I spoke immediately with an Advisor who logged into my computer and showed me what the problem was. Solved in less than 10 minutes!
Date published: 2022-03-02
Rated 5 out of 5 by from it was great my first time using turbo tax and it was the most easiest most fun ill recommend to family and friends for sure!!!!
Date published: 2022-03-02
Rated 5 out of 5 by from Easy All I had to do was send in my papers and they did it for me. Very convenient since I’m busy with work most of the time
Date published: 2022-03-02
Rated 3 out of 5 by from Feeling confident Feels confident never had a problem just not sure I’m getting the maximum refund this year. Use this service for 5 years and never had a problem
Date published: 2022-03-02
Rated 1 out of 5 by from Expensive and Glitches First, never forget that TurboTax lobbies to keep taxes complex so that you are dependent on their expensive software. Other filing options are cheaper and better. This year, I gave TurboTax another shot after using H&R Block for the past few years. Things went fine until after I paid. Only after paying for TurboTax, the software took me to make a few corrections. The system got caught in a loop where my corrections were not saved no matter what option I selected. The built in system to share my screen with support didn't work. So the tax support had to send me to tech support. Even then, no progress after an hour on the phone, but they told me several other people have had the same issue. I was only able to push it through after starting my taxes over on a different computer (same Chrome browser, though). Bottom line, other software is cheaper and easier.
Date published: 2022-03-02
Rated 5 out of 5 by from Great Service! they did a great job and had great communication. I am completely impressed
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 5609