TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 1 out of 5 by from Terrible for K-1s, Balance Sheet Program is very buggy. Wouldn't let me enter individual beginning capital, so K-1s were wrong. Couldn't change it in the forms. Finally found the issue in the posts online and a solution, which required overriding to allow me to enter data. Meanwhile, support is basically nonexistent. Long holds, transfers to nowhere, screen sharing not working. Also other disconnects between LLC and individual members showing up in various forms and creating errors, mismatches, imbalances, etc. A maddening experience for a simple LLC return.
Date published: 2022-02-28
Rated 3 out of 5 by from frustrated 1. Most prompts are simple to respond to. that's good 2. Some are not clear enough for me. e.g. I had trouble getting refund info correct because I guess I hadn't clicked appropriate button --I thought I had 3. At end of process, when ready to e-file, I was notified that I had to fix a few things. When I tried to do so, it was requesting I fix forms I had never seen e.g. 1099 misc. When I tried to fill in highlighted box asking for abbreviation of my state, it kept telling me I had put it in incorrectly- I HAD NOT. There was no way to satisfy the prompt. I finally had to call for telephone help, and then was advised to eliminate those pages. I did so as directed. Then I could file electronically.
Date published: 2022-02-28
Rated 5 out of 5 by from Great! it's good for people like me who doesn't have a clue.
Date published: 2022-02-28
Rated 5 out of 5 by from I appreciate turbotax TurboTax was great and easy. Helped me throughout the process and learned so much.
Date published: 2022-02-28
Rated 4 out of 5 by from Pretty good, but.... Everything went smooth until the error check and it kept referring me to mistakes on Form 8812. I don't even file that form. And it would not let me delete it though I tried time and again. Finally I added zero's to two lines and it gave me an OK. Everything else was fine.
Date published: 2022-02-28
Rated 4 out of 5 by from Good Tool for taxes There is a check the Feds do at the end that turbo tax does not check. My investment company does not fill in box 16 on the 1099-R form. Turbo tax should check for this. It failed the same way last year. I told the Investment Co to fix it but they did not. Google this if it happens to you.
Date published: 2022-02-28
Rated 1 out of 5 by from TURBO TAX IS GREAT Is easy to use and experts are nice and knowledgable
Date published: 2022-02-28
Rated 5 out of 5 by from TurboTax is awesome I always use turbo tax for my prior returns and always have a great experience I will use it again
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax gets better every year. Very easy. I talked to a tax expert by phone and she was very helpful. I was very pleased with the interaction and assistance.
Date published: 2022-02-28
Rated 5 out of 5 by from turbo tax was easy I did speak to someone that was very helpful, I think her name was Donisha, she was great.
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 5437
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Terrible for K-1s, Balance Sheet Program is very buggy. Wouldn't let me enter individual beginning capital, so K-1s were wrong. Couldn't change it in the forms. Finally found the issue in the posts online and a solution, which required overriding to allow me to enter data. Meanwhile, support is basically nonexistent. Long holds, transfers to nowhere, screen sharing not working. Also other disconnects between LLC and individual members showing up in various forms and creating errors, mismatches, imbalances, etc. A maddening experience for a simple LLC return.
Date published: 2022-02-28
Rated 3 out of 5 by from frustrated 1. Most prompts are simple to respond to. that's good 2. Some are not clear enough for me. e.g. I had trouble getting refund info correct because I guess I hadn't clicked appropriate button --I thought I had 3. At end of process, when ready to e-file, I was notified that I had to fix a few things. When I tried to do so, it was requesting I fix forms I had never seen e.g. 1099 misc. When I tried to fill in highlighted box asking for abbreviation of my state, it kept telling me I had put it in incorrectly- I HAD NOT. There was no way to satisfy the prompt. I finally had to call for telephone help, and then was advised to eliminate those pages. I did so as directed. Then I could file electronically.
Date published: 2022-02-28
Rated 5 out of 5 by from Great! it's good for people like me who doesn't have a clue.
Date published: 2022-02-28
Rated 5 out of 5 by from I appreciate turbotax TurboTax was great and easy. Helped me throughout the process and learned so much.
Date published: 2022-02-28
Rated 4 out of 5 by from Pretty good, but.... Everything went smooth until the error check and it kept referring me to mistakes on Form 8812. I don't even file that form. And it would not let me delete it though I tried time and again. Finally I added zero's to two lines and it gave me an OK. Everything else was fine.
Date published: 2022-02-28
Rated 4 out of 5 by from Good Tool for taxes There is a check the Feds do at the end that turbo tax does not check. My investment company does not fill in box 16 on the 1099-R form. Turbo tax should check for this. It failed the same way last year. I told the Investment Co to fix it but they did not. Google this if it happens to you.
Date published: 2022-02-28
Rated 1 out of 5 by from TURBO TAX IS GREAT Is easy to use and experts are nice and knowledgable
Date published: 2022-02-28
Rated 5 out of 5 by from TurboTax is awesome I always use turbo tax for my prior returns and always have a great experience I will use it again
Date published: 2022-02-28
Rated 5 out of 5 by from Turbo Tax gets better every year. Very easy. I talked to a tax expert by phone and she was very helpful. I was very pleased with the interaction and assistance.
Date published: 2022-02-28
Rated 5 out of 5 by from turbo tax was easy I did speak to someone that was very helpful, I think her name was Donisha, she was great.
Date published: 2022-02-28
All TurboTax® Offerings Reviews - Page 5437