TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Awesome Desiree was great with assisting me very nice and helpful
Date published: 2023-03-30
Rated 4 out of 5 by from Need a "What I did last year" button on EVERY page Unlike a tax pro, I don't keep all this stuff in my head from year to year. If the question or form hasn't changed from last year, it would be EXTREMELY HELPFUL to see what I answer or filled in the previous year. It would be a built-in incentive for people to use TurboTax from year to year.
Date published: 2023-03-30
Rated 5 out of 5 by from Quick and easy Able to work through the process without issue and used TurboTax features to explore options and answer questions.
Date published: 2023-03-30
Rated 5 out of 5 by from VERY EASY I LOVE HOW IT GIVES YOU SIDE NOTES, EXPLAINING THE QUESTION ASKED.
Date published: 2023-03-30
Rated 2 out of 5 by from Complicated I have used turbo tax for years and it is obvious that you are making it more complicated so we take avail with the premium options that would costs us more. Additionally, the software is getting a lot expensive than an in person visit to a live tax preparer and yet they're less and less online support. Very disappointed!!!
Date published: 2023-03-30
Rated 5 out of 5 by from Super easy and helpful Very easy to file my return. If you have any questions you can simply type the form number into search and it will jump you to that section for entry. Very highly recommend!
Date published: 2023-03-30
Rated 5 out of 5 by from Turbo Tax is Reliable and Easy I've been using TurboTax for about 6 years now, and I've never had any issues with them. I always appreciate how reliable and easy it is to get my taxes done with them.
Date published: 2023-03-30
Rated 1 out of 5 by from Good, but greedy They love to include hidden fees at the end once you are so close to completing everything. Likely not using this again
Date published: 2023-03-30
Rated 3 out of 5 by from Love it except....... Tax return was very simple except for a forced 401k distribution from one employer that resulted in a 1099-R and tax penalty of $14. For that I was forced to buy Turbo Tax Deluxe which cost me - including the $39 processing fee for both Federal and State which I didn't know about till checkout - about 20% of my return. Really frustrating.
Date published: 2023-03-30
Rated 5 out of 5 by from Representative Charleigh was as HUGE Help!! Been using since 2011. Love the updates that help get the max refund.
Date published: 2023-03-30
All TurboTax® Offerings Reviews - Page 5369
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome Desiree was great with assisting me very nice and helpful
Date published: 2023-03-30
Rated 4 out of 5 by from Need a "What I did last year" button on EVERY page Unlike a tax pro, I don't keep all this stuff in my head from year to year. If the question or form hasn't changed from last year, it would be EXTREMELY HELPFUL to see what I answer or filled in the previous year. It would be a built-in incentive for people to use TurboTax from year to year.
Date published: 2023-03-30
Rated 5 out of 5 by from Quick and easy Able to work through the process without issue and used TurboTax features to explore options and answer questions.
Date published: 2023-03-30
Rated 5 out of 5 by from VERY EASY I LOVE HOW IT GIVES YOU SIDE NOTES, EXPLAINING THE QUESTION ASKED.
Date published: 2023-03-30
Rated 2 out of 5 by from Complicated I have used turbo tax for years and it is obvious that you are making it more complicated so we take avail with the premium options that would costs us more. Additionally, the software is getting a lot expensive than an in person visit to a live tax preparer and yet they're less and less online support. Very disappointed!!!
Date published: 2023-03-30
Rated 5 out of 5 by from Super easy and helpful Very easy to file my return. If you have any questions you can simply type the form number into search and it will jump you to that section for entry. Very highly recommend!
Date published: 2023-03-30
Rated 5 out of 5 by from Turbo Tax is Reliable and Easy I've been using TurboTax for about 6 years now, and I've never had any issues with them. I always appreciate how reliable and easy it is to get my taxes done with them.
Date published: 2023-03-30
Rated 1 out of 5 by from Good, but greedy They love to include hidden fees at the end once you are so close to completing everything. Likely not using this again
Date published: 2023-03-30
Rated 3 out of 5 by from Love it except....... Tax return was very simple except for a forced 401k distribution from one employer that resulted in a 1099-R and tax penalty of $14. For that I was forced to buy Turbo Tax Deluxe which cost me - including the $39 processing fee for both Federal and State which I didn't know about till checkout - about 20% of my return. Really frustrating.
Date published: 2023-03-30
Rated 5 out of 5 by from Representative Charleigh was as HUGE Help!! Been using since 2011. Love the updates that help get the max refund.
Date published: 2023-03-30
All TurboTax® Offerings Reviews - Page 5369