TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from FRUSTRATING Our Free Turbo Tax filing just cost us $225 and it was a simple filing of a 1040-SR with no complications. We probably could have done it ourselves but preferred to file it on line so decided to try the Free Turbo Tax. We felt it kept asking unnecessary questions just to make it seem that it was doing "more" for us. Will definitely question before using again.
Date published: 2021-05-17
Rated 5 out of 5 by from TURBOTAX IS THE ONLY THING I'LL EVER USE!!!! TurboTax has made filing taxes so unbelievably easy and stress-free!
Date published: 2021-05-17
Rated 5 out of 5 by from My Turbo Tax Live expert was great! She saw what the problem was and didn't know the answer right away. She checked a couple of things that were specific to my state and then found the answer for me! She guided me through what needed to be done and was pleasant throughout our conversation.
Date published: 2021-05-17
Rated 3 out of 5 by from TurboTax needs improvement Some of your questions are very confusing and the hint you give to answer, it is difficult to understand
Date published: 2021-05-17
Rated 5 out of 5 by from the best good fast easy and the only tax software i ever use
Date published: 2021-05-17
Rated 1 out of 5 by from Turbo Tax Failed Me - first issue ever I have used Turbo Tax for years with no issues, this year was very frustrating. While the federal e file went through, the state one would not allow me to pay for the efile. It sent me in circles suggesting I call a number that took me to a machine that would text me the FAQ's. The chat feature was also a complete joke on the website. I know this was not user error since I have never had an issue before. I also tried the refund payment way which was an additional $40 and that also said it was not able to complete at this time. Lesson learned, don't wait till the last day to file, but fortunately I still have time to take it to the post office.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is awesome and was too easy to use I am going to file my taxes with them again and again
Date published: 2021-05-17
Rated 5 out of 5 by from Great Software Very easy to use and follow , walks you through every option
Date published: 2021-05-17
Rated 3 out of 5 by from Why was I charged for premier? As I was preparing my taxes I kept declining the advanced turbo tax so that I just paid for the standard. When I entered my credit card info the total price did not show until it was already charged to my card
Date published: 2021-05-17
Rated 1 out of 5 by from Why do I have to prove my identity 5 times? Why do I have to prove my identity 5 times? Please send more help.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 536
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from FRUSTRATING Our Free Turbo Tax filing just cost us $225 and it was a simple filing of a 1040-SR with no complications. We probably could have done it ourselves but preferred to file it on line so decided to try the Free Turbo Tax. We felt it kept asking unnecessary questions just to make it seem that it was doing "more" for us. Will definitely question before using again.
Date published: 2021-05-17
Rated 5 out of 5 by from TURBOTAX IS THE ONLY THING I'LL EVER USE!!!! TurboTax has made filing taxes so unbelievably easy and stress-free!
Date published: 2021-05-17
Rated 5 out of 5 by from My Turbo Tax Live expert was great! She saw what the problem was and didn't know the answer right away. She checked a couple of things that were specific to my state and then found the answer for me! She guided me through what needed to be done and was pleasant throughout our conversation.
Date published: 2021-05-17
Rated 3 out of 5 by from TurboTax needs improvement Some of your questions are very confusing and the hint you give to answer, it is difficult to understand
Date published: 2021-05-17
Rated 5 out of 5 by from the best good fast easy and the only tax software i ever use
Date published: 2021-05-17
Rated 1 out of 5 by from Turbo Tax Failed Me - first issue ever I have used Turbo Tax for years with no issues, this year was very frustrating. While the federal e file went through, the state one would not allow me to pay for the efile. It sent me in circles suggesting I call a number that took me to a machine that would text me the FAQ's. The chat feature was also a complete joke on the website. I know this was not user error since I have never had an issue before. I also tried the refund payment way which was an additional $40 and that also said it was not able to complete at this time. Lesson learned, don't wait till the last day to file, but fortunately I still have time to take it to the post office.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is awesome and was too easy to use I am going to file my taxes with them again and again
Date published: 2021-05-17
Rated 5 out of 5 by from Great Software Very easy to use and follow , walks you through every option
Date published: 2021-05-17
Rated 3 out of 5 by from Why was I charged for premier? As I was preparing my taxes I kept declining the advanced turbo tax so that I just paid for the standard. When I entered my credit card info the total price did not show until it was already charged to my card
Date published: 2021-05-17
Rated 1 out of 5 by from Why do I have to prove my identity 5 times? Why do I have to prove my identity 5 times? Please send more help.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 536