TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Excellent program It make it easier for me to go through filling out and submitting the tax file
Date published: 2023-03-30
Rated 2 out of 5 by from worked well, but "PAY WITH FED RETURN" is a scam For a simple return, it worked well. But the option to pay with federal return is a scam. they do not disclose it costs additional $44 until you read fine print much later. when try to go back to correct it, the application conveniently malfunctioned there and would not let me change that option and pay with a credit card. good job on holding my afternoon hostage - I gave up and payed the $44. also repeated attempts to get me to click my way into more expensive options. Overall, it was much better than paper filing and worth the money, but do not appreciate the sleazy sales crap.
Date published: 2023-03-30
Rated 5 out of 5 by from Great Assistance for Turbo Tax!! Turbo Tax live chat was very helpful!! She was awesome and very personable.
Date published: 2023-03-30
Rated 5 out of 5 by from Excellent ....................................................
Date published: 2023-03-30
Rated 5 out of 5 by from Awesome Great system, friendly to use. I have referred all my friend to Turbo Tax.
Date published: 2023-03-30
Rated 5 out of 5 by from IRS Audit Protection I was a victim of identity theft for the year 2020. I paid for the audit protection. The income charged to me by the IRS was completely reversed by the audit company. It was resolved in less than 3 months. They made it extremely easy for me
Date published: 2023-03-30
Rated 4 out of 5 by from I found it lacking in areas, but overall,very good The only things I've run into that were issues is when something unusual happened. Last year it was a stock split that I had a loss on and since this is unusual, there was not much help available. This year it was another issue. My funds with a financial firm invested some of my money in real estate and the information on how to handle that wasn't enough for me to figure out what to do. The financial firm couldn't help me. After reading what the IRS said about this didn't help either. I used the Deluxe CD. Never had problems in the past, but now that I have a bit of money in stocks. Their program isn't helpful enough. I pay them for the CD, so I don't have to use an accountant, and was told to consult an accountant. That was frustrating. If I buy the CD, it should be able to handle my questions for that level of taxes. That's my reasoning anyways. Once I was over that hurdle, everything went smoothly.
Date published: 2023-03-30
Rated 5 out of 5 by from Easy and Quick turbotax makes tax returns much simpler and quicker!
Date published: 2023-03-30
Rated 5 out of 5 by from Easy to Use After collecting all my documents, it only took one afternoon to complete and efile my taxes. Way to go Turbo Tax! Thank you!
Date published: 2023-03-30
Rated 3 out of 5 by from It's Convenient but a lot of Sneaky charges I have used TurboTax for 7 years now and I am thankful for it. I will say though that it has increased in price to use and there are a lot of sneaky moves to charge for random things. It is supposed to be convenient but if you don't carefully read everything, you'll end up paying stupid fees for things that should not cost them anything such as paying 39$ just for using the federal refund to pay for their already increasingly costly services.
Date published: 2023-03-30
All TurboTax® Offerings Reviews - Page 5275
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent program It make it easier for me to go through filling out and submitting the tax file
Date published: 2023-03-30
Rated 2 out of 5 by from worked well, but "PAY WITH FED RETURN" is a scam For a simple return, it worked well. But the option to pay with federal return is a scam. they do not disclose it costs additional $44 until you read fine print much later. when try to go back to correct it, the application conveniently malfunctioned there and would not let me change that option and pay with a credit card. good job on holding my afternoon hostage - I gave up and payed the $44. also repeated attempts to get me to click my way into more expensive options. Overall, it was much better than paper filing and worth the money, but do not appreciate the sleazy sales crap.
Date published: 2023-03-30
Rated 5 out of 5 by from Great Assistance for Turbo Tax!! Turbo Tax live chat was very helpful!! She was awesome and very personable.
Date published: 2023-03-30
Rated 5 out of 5 by from Excellent ....................................................
Date published: 2023-03-30
Rated 5 out of 5 by from Awesome Great system, friendly to use. I have referred all my friend to Turbo Tax.
Date published: 2023-03-30
Rated 5 out of 5 by from IRS Audit Protection I was a victim of identity theft for the year 2020. I paid for the audit protection. The income charged to me by the IRS was completely reversed by the audit company. It was resolved in less than 3 months. They made it extremely easy for me
Date published: 2023-03-30
Rated 4 out of 5 by from I found it lacking in areas, but overall,very good The only things I've run into that were issues is when something unusual happened. Last year it was a stock split that I had a loss on and since this is unusual, there was not much help available. This year it was another issue. My funds with a financial firm invested some of my money in real estate and the information on how to handle that wasn't enough for me to figure out what to do. The financial firm couldn't help me. After reading what the IRS said about this didn't help either. I used the Deluxe CD. Never had problems in the past, but now that I have a bit of money in stocks. Their program isn't helpful enough. I pay them for the CD, so I don't have to use an accountant, and was told to consult an accountant. That was frustrating. If I buy the CD, it should be able to handle my questions for that level of taxes. That's my reasoning anyways. Once I was over that hurdle, everything went smoothly.
Date published: 2023-03-30
Rated 5 out of 5 by from Easy and Quick turbotax makes tax returns much simpler and quicker!
Date published: 2023-03-30
Rated 5 out of 5 by from Easy to Use After collecting all my documents, it only took one afternoon to complete and efile my taxes. Way to go Turbo Tax! Thank you!
Date published: 2023-03-30
Rated 3 out of 5 by from It's Convenient but a lot of Sneaky charges I have used TurboTax for 7 years now and I am thankful for it. I will say though that it has increased in price to use and there are a lot of sneaky moves to charge for random things. It is supposed to be convenient but if you don't carefully read everything, you'll end up paying stupid fees for things that should not cost them anything such as paying 39$ just for using the federal refund to pay for their already increasingly costly services.
Date published: 2023-03-30
All TurboTax® Offerings Reviews - Page 5275