TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 5 out of 5 by from very good was very good! a little confusing but not too terribly bad
Date published: 2022-03-02
Rated 5 out of 5 by from Excellent for Anyone I think TurboTax is great. Last year I got to get a good tax return without spending a lot of money like other businesses. This would be my second year using it.
Date published: 2022-03-02
Rated 4 out of 5 by from State Efile is not free as it claimed to be free! At the beginning of the filing process. Popup message indicated first if I wanted to select for free State Efile. However, when all completed, it asked to pay for $25 for Efile state. Somewhat misleading...
Date published: 2022-03-02
Rated 2 out of 5 by from Worst version yet We have been using Turbo Tax on our Mac for years and never had issues with it. This year has been the worst experience we have had with Turbo Tax yet. It started when we couldn't install it. We spent over an hour with TT support multiple times and ended up installing it on a separate user account. Of course, this meant that we had to copy the previous year's files to a thumb drive and import that information (already on the computer) into the new account. It's the 2nd of March and a number of the state forms are not available yet for multiple states. One of the returns that we filled out had a K-1 and when that was done it kept pushing us into the S Corp path... that wasted about an hour getting out of that. As I said thais has got to be the worst version yet.
Date published: 2022-03-02
Rated 5 out of 5 by from Thanks Turbo Tax! This was my first time doing taxes and the expert turbo tax assigned me to was very patient and helpful. I now understand how taxes work with the way my expert explained it to me. She was very friendly and made me feel comfortable to ask any questions! My experience was great. Thank you!!
Date published: 2022-03-02
Rated 4 out of 5 by from Estimated tax penalty? TurboTax calculated an estimated tax penalty but never mentioned it in the step by step process. It did not point it out and offer possible solutions. Fortunately I saw it before submitting my return, dug into it, and found a solution on From 2210 (variable withholding throughout the year). If I hadn't caught this, your program would have simply had me pay the penalty. Not good!
Date published: 2022-03-02
Rated 5 out of 5 by from I love Turbotax!!! As always, I was confident that Turbotax would help me file my taxes in a quick and efficient manner.
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Tax makes tax filing simple and easy to file I have used Turbo Tax for many years for both federal and state filings. The ability to carry forward and compare data from one year to the next makes tax filing easy and clear to understand. I feel comfortable when I file my refunds will be coming quickly and there will be no issues with the return. Never have had an issue.
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo tax was so easy I was worried because I had to pay this year the state. It was easy to set up the withdrawal from our bank account
Date published: 2022-03-02
Rated 4 out of 5 by from TURBOTAX must make it easy to the benefit of user. Where it asks in the STATE section whether the retirement pensions (e.g. RSA from Alabama) and/or the IRA (e.g. TIAA CREF), TURBOTAX leads you to accepting the status-quo (default) such that it is STATE-taxable, as a result of which you get $1000s of red flag you owe; BOOM! Whereas it should be vice-versa such that if those items are STATE-taxable (most often they are NOT), then we users can enter "STATE-taxable." TURBOTAX must CHANGE this feature immediately not to cause migraine headaches of why and how come and what, as it did to me within the last 24 hours. Although you ask the necessary question afterwards, it ought to be other way around. Thanks for your sensitivity on this issue. I am sure I am not the only retiree who fell in this innocent trap. PS: I have been your customer since 2000(?) and never faced an issue of this sort before to my recollection!
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 5255
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from very good was very good! a little confusing but not too terribly bad
Date published: 2022-03-02
Rated 5 out of 5 by from Excellent for Anyone I think TurboTax is great. Last year I got to get a good tax return without spending a lot of money like other businesses. This would be my second year using it.
Date published: 2022-03-02
Rated 4 out of 5 by from State Efile is not free as it claimed to be free! At the beginning of the filing process. Popup message indicated first if I wanted to select for free State Efile. However, when all completed, it asked to pay for $25 for Efile state. Somewhat misleading...
Date published: 2022-03-02
Rated 2 out of 5 by from Worst version yet We have been using Turbo Tax on our Mac for years and never had issues with it. This year has been the worst experience we have had with Turbo Tax yet. It started when we couldn't install it. We spent over an hour with TT support multiple times and ended up installing it on a separate user account. Of course, this meant that we had to copy the previous year's files to a thumb drive and import that information (already on the computer) into the new account. It's the 2nd of March and a number of the state forms are not available yet for multiple states. One of the returns that we filled out had a K-1 and when that was done it kept pushing us into the S Corp path... that wasted about an hour getting out of that. As I said thais has got to be the worst version yet.
Date published: 2022-03-02
Rated 5 out of 5 by from Thanks Turbo Tax! This was my first time doing taxes and the expert turbo tax assigned me to was very patient and helpful. I now understand how taxes work with the way my expert explained it to me. She was very friendly and made me feel comfortable to ask any questions! My experience was great. Thank you!!
Date published: 2022-03-02
Rated 4 out of 5 by from Estimated tax penalty? TurboTax calculated an estimated tax penalty but never mentioned it in the step by step process. It did not point it out and offer possible solutions. Fortunately I saw it before submitting my return, dug into it, and found a solution on From 2210 (variable withholding throughout the year). If I hadn't caught this, your program would have simply had me pay the penalty. Not good!
Date published: 2022-03-02
Rated 5 out of 5 by from I love Turbotax!!! As always, I was confident that Turbotax would help me file my taxes in a quick and efficient manner.
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo Tax makes tax filing simple and easy to file I have used Turbo Tax for many years for both federal and state filings. The ability to carry forward and compare data from one year to the next makes tax filing easy and clear to understand. I feel comfortable when I file my refunds will be coming quickly and there will be no issues with the return. Never have had an issue.
Date published: 2022-03-02
Rated 5 out of 5 by from Turbo tax was so easy I was worried because I had to pay this year the state. It was easy to set up the withdrawal from our bank account
Date published: 2022-03-02
Rated 4 out of 5 by from TURBOTAX must make it easy to the benefit of user. Where it asks in the STATE section whether the retirement pensions (e.g. RSA from Alabama) and/or the IRA (e.g. TIAA CREF), TURBOTAX leads you to accepting the status-quo (default) such that it is STATE-taxable, as a result of which you get $1000s of red flag you owe; BOOM! Whereas it should be vice-versa such that if those items are STATE-taxable (most often they are NOT), then we users can enter "STATE-taxable." TURBOTAX must CHANGE this feature immediately not to cause migraine headaches of why and how come and what, as it did to me within the last 24 hours. Although you ask the necessary question afterwards, it ought to be other way around. Thanks for your sensitivity on this issue. I am sure I am not the only retiree who fell in this innocent trap. PS: I have been your customer since 2000(?) and never faced an issue of this sort before to my recollection!
Date published: 2022-03-02
All TurboTax® Offerings Reviews - Page 5255