TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Live help was very helpful. Made our tax change situation less stressful. Thanks Danielle!
Date published: 2021-10-13
Rated 3 out of 5 by from Had lots of problems this year I've been a satisfied user of Turbo tax for years and never had a problem. For some reason, something went wrong this year as I had to enter the data three times before getting a good result. Even though the program showed it was entering my 2019 tax file info into the 2020 program, it was not available or not used in the 2020 computations. I didn't notice this until after I had completed 2/3 of the 2020 input. There was no way to enter the 2019 data after the fact, so had to start over. The second effort resulted in the same outcome so I had to enter the requested 2019 info manually by looking at the 2019 tax file. I was not at all happy with the lack of options in the support FAQs or nor was I am to contact the support rep directly to help me correct this problem. Different tax program next year?
Date published: 2021-10-13
Rated 4 out of 5 by from Good experience My expert was great. She worked on timely manner. I wish I would have someone that spoke Spanish. I requested that but still all the communication was in English.
Date published: 2021-10-13
Rated 5 out of 5 by from Turbo tax is GREAT! Just glad Turbo tax makes taxes easy and I feel comfort with Turbo Max protection.
Date published: 2021-10-13
Rated 4 out of 5 by from Felt like some things were double reported? Couldn't figure out how to edit... sent in as is. We'll see! haha
Date published: 2021-10-13
Rated 5 out of 5 by from Help with itemizing deductions This was my first year asking for an extension to file taxes and with itemizing deductions. I found Turbo Tax extremely helpful in doing this. I signed up for the audit protection feature, which I hope I will not need.
Date published: 2021-10-13
Rated 5 out of 5 by from Turbo tax is awsome I struggled with doing my taxes for years until I found Turbo tax, now I feel very confident with the online help and especially going over my final entries with a live person.
Date published: 2021-10-13
Rated 5 out of 5 by from Awesom! I wouldn't use any other product. I've used this product for years because of its ease of use.
Date published: 2021-10-13
Rated 5 out of 5 by from PURCHASED FROM BJS. REGISTERED IN TURBO TAX. WHY AT THE END YOU ASK TOO MANY QUESTIONS ABOUT MEANS OF PURCHASED WHEN THAT WA VERIFIED AT THE TIME START UP TIME. AHTER A YEAR OR TWO WHY KEEP ON ASKING THESE SAME QUESTIONS IN PRIOR YEARS RETURNS PREPARERATIONS. HAVE USED TURBO TAX FOR OVER 15 YEARS
Date published: 2021-10-13
Rated 5 out of 5 by from TurboTax is Great Turbo tax was easy to use and I loved having help at the touch of your fingers.
Date published: 2021-10-13
All TurboTax® Offerings Reviews - Page 53
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Live help was very helpful. Made our tax change situation less stressful. Thanks Danielle!
Date published: 2021-10-13
Rated 3 out of 5 by from Had lots of problems this year I've been a satisfied user of Turbo tax for years and never had a problem. For some reason, something went wrong this year as I had to enter the data three times before getting a good result. Even though the program showed it was entering my 2019 tax file info into the 2020 program, it was not available or not used in the 2020 computations. I didn't notice this until after I had completed 2/3 of the 2020 input. There was no way to enter the 2019 data after the fact, so had to start over. The second effort resulted in the same outcome so I had to enter the requested 2019 info manually by looking at the 2019 tax file. I was not at all happy with the lack of options in the support FAQs or nor was I am to contact the support rep directly to help me correct this problem. Different tax program next year?
Date published: 2021-10-13
Rated 4 out of 5 by from Good experience My expert was great. She worked on timely manner. I wish I would have someone that spoke Spanish. I requested that but still all the communication was in English.
Date published: 2021-10-13
Rated 5 out of 5 by from Turbo tax is GREAT! Just glad Turbo tax makes taxes easy and I feel comfort with Turbo Max protection.
Date published: 2021-10-13
Rated 4 out of 5 by from Felt like some things were double reported? Couldn't figure out how to edit... sent in as is. We'll see! haha
Date published: 2021-10-13
Rated 5 out of 5 by from Help with itemizing deductions This was my first year asking for an extension to file taxes and with itemizing deductions. I found Turbo Tax extremely helpful in doing this. I signed up for the audit protection feature, which I hope I will not need.
Date published: 2021-10-13
Rated 5 out of 5 by from Turbo tax is awsome I struggled with doing my taxes for years until I found Turbo tax, now I feel very confident with the online help and especially going over my final entries with a live person.
Date published: 2021-10-13
Rated 5 out of 5 by from Awesom! I wouldn't use any other product. I've used this product for years because of its ease of use.
Date published: 2021-10-13
Rated 5 out of 5 by from PURCHASED FROM BJS. REGISTERED IN TURBO TAX. WHY AT THE END YOU ASK TOO MANY QUESTIONS ABOUT MEANS OF PURCHASED WHEN THAT WA VERIFIED AT THE TIME START UP TIME. AHTER A YEAR OR TWO WHY KEEP ON ASKING THESE SAME QUESTIONS IN PRIOR YEARS RETURNS PREPARERATIONS. HAVE USED TURBO TAX FOR OVER 15 YEARS
Date published: 2021-10-13
Rated 5 out of 5 by from TurboTax is Great Turbo tax was easy to use and I loved having help at the touch of your fingers.
Date published: 2021-10-13
All TurboTax® Offerings Reviews - Page 53