TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from Slow process poor customer service Live Reviewer stopped responding due to a family emergency. Had to call multiple times and never received an appropriate response other than they sent a message. No one could identify what the issue is
Date published: 2021-03-24
Rated 5 out of 5 by from Love it. Very easy and my Expert was very helpful and knowledgeable.
Date published: 2021-03-24
Rated 5 out of 5 by from VERY GOOD The people whom helped me with my taxes were awesome and very friendly and helpful
Date published: 2021-03-24
Rated 5 out of 5 by from Easy way to do your taxes Been using them for years. Easy to use. Walks through everything so you don't miss things I'm sure I would have otherwise.
Date published: 2021-03-24
Rated 5 out of 5 by from Excellent Service TurboTax Live Full Service was excellent. My tax expert was extremely knowledgeable and helpful.
Date published: 2021-03-24
Rated 1 out of 5 by from This is the first and last time I'm using TurboTax Since the beginning of this year's tax filing process I'm having problems. Nothing is clear and no one is telling me what should I do in a clear way. I needed to ask everything multiple times to clarify. You charged me a lot with Max benefits etc. but still haven't received a sign in link to IDNotify for Identity Theft Coverage. Which I had this benefit same day in another company. Still having trouble and no one is helping me. I'm not using TurboTax again and will let all people that I know about this.
Date published: 2021-03-24
Rated 1 out of 5 by from Will not use again I typically use turbo tax without this service. I used the expert live to hopefully get the best advise. Unfortunately I ended up paying for a service that was advertised as free.
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax was much simpler than I was expecting. I only had to call TurboTax once, and he was a tremendous help.
Date published: 2021-03-24
Rated 5 out of 5 by from My Turbo Tax person was knowledgeable, informative Lynn was incredible, the best, she is an amazing asset to have working for you . People like her are very rare !
Date published: 2021-03-24
Rated 1 out of 5 by from Lost Money and Time Wasted With Bad Communication The “expert” relied heavily on phone call communication which defeats the whole purpose of the instant messaging interface. And IF he called it would be at times that he chose randomly and on days he supposedly wasn’t working. Communication was sparse and unclear on his end. I’d respond within 5 minutes after he’d send a message and I wouldn’t hear back for DAYS. This affected the timing of the taxes being submitted and during a time where most people, including my family, is impacted financially by the pandemic, we missed our chance of getting financial support for our 6 month old through the stimulus check. Worst experience ever. All I got was a fifty dollar discount despite the thousand and four hundred we desperately need. Horrible service and I will let everyone know of my experience this year and for the coming tax seasons. Just horrible.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5158
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Slow process poor customer service Live Reviewer stopped responding due to a family emergency. Had to call multiple times and never received an appropriate response other than they sent a message. No one could identify what the issue is
Date published: 2021-03-24
Rated 5 out of 5 by from Love it. Very easy and my Expert was very helpful and knowledgeable.
Date published: 2021-03-24
Rated 5 out of 5 by from VERY GOOD The people whom helped me with my taxes were awesome and very friendly and helpful
Date published: 2021-03-24
Rated 5 out of 5 by from Easy way to do your taxes Been using them for years. Easy to use. Walks through everything so you don't miss things I'm sure I would have otherwise.
Date published: 2021-03-24
Rated 5 out of 5 by from Excellent Service TurboTax Live Full Service was excellent. My tax expert was extremely knowledgeable and helpful.
Date published: 2021-03-24
Rated 1 out of 5 by from This is the first and last time I'm using TurboTax Since the beginning of this year's tax filing process I'm having problems. Nothing is clear and no one is telling me what should I do in a clear way. I needed to ask everything multiple times to clarify. You charged me a lot with Max benefits etc. but still haven't received a sign in link to IDNotify for Identity Theft Coverage. Which I had this benefit same day in another company. Still having trouble and no one is helping me. I'm not using TurboTax again and will let all people that I know about this.
Date published: 2021-03-24
Rated 1 out of 5 by from Will not use again I typically use turbo tax without this service. I used the expert live to hopefully get the best advise. Unfortunately I ended up paying for a service that was advertised as free.
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax was much simpler than I was expecting. I only had to call TurboTax once, and he was a tremendous help.
Date published: 2021-03-24
Rated 5 out of 5 by from My Turbo Tax person was knowledgeable, informative Lynn was incredible, the best, she is an amazing asset to have working for you . People like her are very rare !
Date published: 2021-03-24
Rated 1 out of 5 by from Lost Money and Time Wasted With Bad Communication The “expert” relied heavily on phone call communication which defeats the whole purpose of the instant messaging interface. And IF he called it would be at times that he chose randomly and on days he supposedly wasn’t working. Communication was sparse and unclear on his end. I’d respond within 5 minutes after he’d send a message and I wouldn’t hear back for DAYS. This affected the timing of the taxes being submitted and during a time where most people, including my family, is impacted financially by the pandemic, we missed our chance of getting financial support for our 6 month old through the stimulus check. Worst experience ever. All I got was a fifty dollar discount despite the thousand and four hundred we desperately need. Horrible service and I will let everyone know of my experience this year and for the coming tax seasons. Just horrible.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5158