TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294023 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Elise is exceptional I had a wonderful experience using Turbo Tax Live Full Service Premier because I worked with an excellent representative, Elise. Elise approached my case with curiosity and empathy and ultimately solved several complex challenges that my case presented this tax season. She went above in beyond to ease my concerns, was communicative throughout the entire process and was a delight to work with on top of the fact that she got me the best possible outcome and money saved. The technology that we used on Turbotax made it easy to communicate, understand the status of my case + what was needed from me, and ensured it was possible for Elise and I to be successful in solving my tax challenges this year. With that said, Elise really was the core to my positive experience. Thank you so much.
Date published: 2022-03-12
Rated 5 out of 5 by from Fast and Dependable Helpful with difficult investment income, and thorough walk through.
Date published: 2022-03-12
Rated 5 out of 5 by from Fast and Easy When I hit a roadblock I was able to get help for additional money. It was worth it because I misread something and that was stopping me from being able to submit my taxes. After that I was able to proceed. Turbo Tax gave me the maximum refund compared to Cash App. the difference was $300!
Date published: 2022-03-12
Rated 5 out of 5 by from Love Charlie! Charlie was great! Very patience and helpful and understanding
Date published: 2022-03-12
Rated 1 out of 5 by from Every year, I hope it will be better... Every year I am so unimpressed with the effort Intuit makes to improve their product! I have been using TurboTax products for over 20 years and I literally have over 30 pages of notes that I keep for myself to get me through each year to steer around all the bugs and lack of intuitiveness in the product. I recommend TurboTax only for people with the most basic tax situations.
Date published: 2022-03-12
Rated 3 out of 5 by from Used TurboTax to E file Form 1065 for 2021 1. The e file section seemed to wipe out our election to print the page 4 balance sheet even while not required, but not a problem as we will recover the numbers for internal use. 2. The TT review sections to check on our entries are excellent. 3. Sometimes instructions not totally clear: example form 8453, efile declaration instructions, it was not clear if the PDF copy was being discussed or the return itself.
Date published: 2022-03-12
Rated 5 out of 5 by from Turbotax easy and amazing It is the best and easy process to file your taxes!
Date published: 2022-03-12
Rated 2 out of 5 by from Basic but not enough I paid an additional $50 for the Utah state partnership return and was not allowed to e-file it. I called support and they had no answer for me except to update my software which did not fix the problem as I suspected. Usually, Turbotax will give you a reason when e-file is not an option but it never gave me a reason. I checked the Utah state website and they are accepting TC-65 returns electronically so it is definitely a Turbotax problem/issue. I finally gave up and just sent it in the mail like a fool.
Date published: 2022-03-12
Rated 4 out of 5 by from Turbo Tax can be a little confusing The first lady I spoke with hung up on me. Then we received live support which was a great help. Though getting the IRS transcript was confusing as I thought it would come via email.
Date published: 2022-03-12
Rated 5 out of 5 by from Awesome and easy I've used TurboTax two years now, after using one of the big name tax companies for years. I am very impressed with the details they ask, but how simple it is to use. Would highly recommend.
Date published: 2022-03-12
All TurboTax® Offerings Reviews - Page 5105
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Elise is exceptional I had a wonderful experience using Turbo Tax Live Full Service Premier because I worked with an excellent representative, Elise. Elise approached my case with curiosity and empathy and ultimately solved several complex challenges that my case presented this tax season. She went above in beyond to ease my concerns, was communicative throughout the entire process and was a delight to work with on top of the fact that she got me the best possible outcome and money saved. The technology that we used on Turbotax made it easy to communicate, understand the status of my case + what was needed from me, and ensured it was possible for Elise and I to be successful in solving my tax challenges this year. With that said, Elise really was the core to my positive experience. Thank you so much.
Date published: 2022-03-12
Rated 5 out of 5 by from Fast and Dependable Helpful with difficult investment income, and thorough walk through.
Date published: 2022-03-12
Rated 5 out of 5 by from Fast and Easy When I hit a roadblock I was able to get help for additional money. It was worth it because I misread something and that was stopping me from being able to submit my taxes. After that I was able to proceed. Turbo Tax gave me the maximum refund compared to Cash App. the difference was $300!
Date published: 2022-03-12
Rated 5 out of 5 by from Love Charlie! Charlie was great! Very patience and helpful and understanding
Date published: 2022-03-12
Rated 1 out of 5 by from Every year, I hope it will be better... Every year I am so unimpressed with the effort Intuit makes to improve their product! I have been using TurboTax products for over 20 years and I literally have over 30 pages of notes that I keep for myself to get me through each year to steer around all the bugs and lack of intuitiveness in the product. I recommend TurboTax only for people with the most basic tax situations.
Date published: 2022-03-12
Rated 3 out of 5 by from Used TurboTax to E file Form 1065 for 2021 1. The e file section seemed to wipe out our election to print the page 4 balance sheet even while not required, but not a problem as we will recover the numbers for internal use. 2. The TT review sections to check on our entries are excellent. 3. Sometimes instructions not totally clear: example form 8453, efile declaration instructions, it was not clear if the PDF copy was being discussed or the return itself.
Date published: 2022-03-12
Rated 5 out of 5 by from Turbotax easy and amazing It is the best and easy process to file your taxes!
Date published: 2022-03-12
Rated 2 out of 5 by from Basic but not enough I paid an additional $50 for the Utah state partnership return and was not allowed to e-file it. I called support and they had no answer for me except to update my software which did not fix the problem as I suspected. Usually, Turbotax will give you a reason when e-file is not an option but it never gave me a reason. I checked the Utah state website and they are accepting TC-65 returns electronically so it is definitely a Turbotax problem/issue. I finally gave up and just sent it in the mail like a fool.
Date published: 2022-03-12
Rated 4 out of 5 by from Turbo Tax can be a little confusing The first lady I spoke with hung up on me. Then we received live support which was a great help. Though getting the IRS transcript was confusing as I thought it would come via email.
Date published: 2022-03-12
Rated 5 out of 5 by from Awesome and easy I've used TurboTax two years now, after using one of the big name tax companies for years. I am very impressed with the details they ask, but how simple it is to use. Would highly recommend.
Date published: 2022-03-12
All TurboTax® Offerings Reviews - Page 5105