TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281639 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from Program not perfect; customer service lacks If you want my honest thoughts, you will have to call me to get them.
Date published: 2021-10-15
Rated 5 out of 5 by from Full Service This has been a great experience with the live full service
Date published: 2021-10-15
Rated 1 out of 5 by from Turbo Tax is terrible On the last day of filing and extended return, it shuts down audit defense to prepare for next season. Ironically, I had just purchased audit defense the day before for the joint return, but it noted that for Connecticut I needed to file married as separate. Not only is it questionable to pay again for audit defense for the same individual filing for the same season, but they couldn't wait one single day to disallow payment. One single day!
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo Tax saved me time and aggravation! The import of investment transactions from Schwab was excellent - very few issues there, just a few touch ups needed. Overall, a very good experience. Live help and review by expert was excellent!
Date published: 2021-10-15
Rated 5 out of 5 by from Very easy and helpful Turbotax helped me do my taxes very quickly and efficiently. It was so easy I didn't need to speak to their representatives. I'll definitely use them again next year
Date published: 2021-10-15
Rated 5 out of 5 by from Katheryn was awesome Katheryn was very helpful in getting my issue solved super fast
Date published: 2021-10-15
Rated 3 out of 5 by from Problems with using on laptop with McAfee I was not able to use the download on a brand new laptop with McAfee. I was very disappointed. I ended using an old laptop to get the tax return done.
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo Tax is amazing! Turbo Tax helped me to go through my taxes in a simple and easy way! Step by step, explaining each one with a great level of detail and in a way everyone can understand at the same time. Just awesome! Congrats Intuit and Turbo Tax!
Date published: 2021-10-15
Rated 5 out of 5 by from SIMPLISTIC WAY TO DO TAXES I had no issues. I did have to get in touch with the tax pro online and get a couple things clarified. Good program. Have ben using for over 10 years.
Date published: 2021-10-15
Rated 1 out of 5 by from I had no refund and i still had to pay $116! A family member recommended Intuit Turbo Tax about about 5 years ago. Then I paid nothing towards my taxes cuz I was doing it by myself. However, last year i paid $50 and now its $116! Am not happy about this because I filed by myself
Date published: 2021-10-15
All TurboTax® Offerings Reviews - Page 51
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Program not perfect; customer service lacks If you want my honest thoughts, you will have to call me to get them.
Date published: 2021-10-15
Rated 5 out of 5 by from Full Service This has been a great experience with the live full service
Date published: 2021-10-15
Rated 1 out of 5 by from Turbo Tax is terrible On the last day of filing and extended return, it shuts down audit defense to prepare for next season. Ironically, I had just purchased audit defense the day before for the joint return, but it noted that for Connecticut I needed to file married as separate. Not only is it questionable to pay again for audit defense for the same individual filing for the same season, but they couldn't wait one single day to disallow payment. One single day!
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo Tax saved me time and aggravation! The import of investment transactions from Schwab was excellent - very few issues there, just a few touch ups needed. Overall, a very good experience. Live help and review by expert was excellent!
Date published: 2021-10-15
Rated 5 out of 5 by from Very easy and helpful Turbotax helped me do my taxes very quickly and efficiently. It was so easy I didn't need to speak to their representatives. I'll definitely use them again next year
Date published: 2021-10-15
Rated 5 out of 5 by from Katheryn was awesome Katheryn was very helpful in getting my issue solved super fast
Date published: 2021-10-15
Rated 3 out of 5 by from Problems with using on laptop with McAfee I was not able to use the download on a brand new laptop with McAfee. I was very disappointed. I ended using an old laptop to get the tax return done.
Date published: 2021-10-15
Rated 5 out of 5 by from Turbo Tax is amazing! Turbo Tax helped me to go through my taxes in a simple and easy way! Step by step, explaining each one with a great level of detail and in a way everyone can understand at the same time. Just awesome! Congrats Intuit and Turbo Tax!
Date published: 2021-10-15
Rated 5 out of 5 by from SIMPLISTIC WAY TO DO TAXES I had no issues. I did have to get in touch with the tax pro online and get a couple things clarified. Good program. Have ben using for over 10 years.
Date published: 2021-10-15
Rated 1 out of 5 by from I had no refund and i still had to pay $116! A family member recommended Intuit Turbo Tax about about 5 years ago. Then I paid nothing towards my taxes cuz I was doing it by myself. However, last year i paid $50 and now its $116! Am not happy about this because I filed by myself
Date published: 2021-10-15
All TurboTax® Offerings Reviews - Page 51