TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294025 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Sheldon was very helpful Sheldon was very helpful and quick to answer any questions I had.
Date published: 2022-03-13
Rated 5 out of 5 by from TurboTax is a wonderful program I have used TurboTax since 1997. It has gotten better each and every year. User friendly but if help is needed, there is a way to contact a real person for that help.
Date published: 2022-03-13
Rated 5 out of 5 by from TurboTax Live Full Service Excellent experience using the Live Full Service from TurboTax. Easy, fast process if you the user are organized and prepared. Highly recommend!
Date published: 2022-03-13
Rated 1 out of 5 by from Really Diappointed The step by step review has gotten worse over the last 2-3 years. I found myself going back to cover items like mortgage interest and education costs that were skipped over in the interview process.
Date published: 2022-03-13
Rated 5 out of 5 by from Awesome This is the easiest service I've ever used. No stress. User friendly. For the first time in years, I didn't get angry or frustrated. Finished very quickly.
Date published: 2022-03-13
Rated 4 out of 5 by from Turbo Tax 2021 Fast and easy, improves each year. I have always been satisfied with using Tubo Tax.
Date published: 2022-03-13
Rated 5 out of 5 by from User friendly and helpful I found Turbo tax to be easy to use and helpful with information provided along the way. I have been using this service for several years and would recommend it to anyone. It guides you every step and gives me peace of mind that my taxes are accurate and correct.
Date published: 2022-03-13
Rated 4 out of 5 by from TurboTax is excellent except where it falls short All steps were easy to understand and complete. Bringing over information from the previous year return and getting investment information directly was very helpful. The one shortcoming was the Massachusetts state tax return with a state pension exempt from state tax. One gets a problem message just before filing with no helpful information on how to fix the problem. It took a call with a TurboTax consultant, who was also stumped, and a later email from her to understand how to fix the problem.
Date published: 2022-03-13
Rated 2 out of 5 by from TurboTax has gotten more confusing and cumbersome The application has gotten more confusing, convoluted and cumbersome. I ran all the error checks 3x and then I was printing out my completed return I got a pop-up telling me there was an error and could not file it. The help isn't always helpful, and the in-app tips and pop-up help topics are not nearly as helpful as they used to be. If I had another option to file electronically I would use it.
Date published: 2022-03-13
Rated 5 out of 5 by from TurboTax is awesome Great experience, fast and easy service. Thanks Melanie for an easy return.
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 4967
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Sheldon was very helpful Sheldon was very helpful and quick to answer any questions I had.
Date published: 2022-03-13
Rated 5 out of 5 by from TurboTax is a wonderful program I have used TurboTax since 1997. It has gotten better each and every year. User friendly but if help is needed, there is a way to contact a real person for that help.
Date published: 2022-03-13
Rated 5 out of 5 by from TurboTax Live Full Service Excellent experience using the Live Full Service from TurboTax. Easy, fast process if you the user are organized and prepared. Highly recommend!
Date published: 2022-03-13
Rated 1 out of 5 by from Really Diappointed The step by step review has gotten worse over the last 2-3 years. I found myself going back to cover items like mortgage interest and education costs that were skipped over in the interview process.
Date published: 2022-03-13
Rated 5 out of 5 by from Awesome This is the easiest service I've ever used. No stress. User friendly. For the first time in years, I didn't get angry or frustrated. Finished very quickly.
Date published: 2022-03-13
Rated 4 out of 5 by from Turbo Tax 2021 Fast and easy, improves each year. I have always been satisfied with using Tubo Tax.
Date published: 2022-03-13
Rated 5 out of 5 by from User friendly and helpful I found Turbo tax to be easy to use and helpful with information provided along the way. I have been using this service for several years and would recommend it to anyone. It guides you every step and gives me peace of mind that my taxes are accurate and correct.
Date published: 2022-03-13
Rated 4 out of 5 by from TurboTax is excellent except where it falls short All steps were easy to understand and complete. Bringing over information from the previous year return and getting investment information directly was very helpful. The one shortcoming was the Massachusetts state tax return with a state pension exempt from state tax. One gets a problem message just before filing with no helpful information on how to fix the problem. It took a call with a TurboTax consultant, who was also stumped, and a later email from her to understand how to fix the problem.
Date published: 2022-03-13
Rated 2 out of 5 by from TurboTax has gotten more confusing and cumbersome The application has gotten more confusing, convoluted and cumbersome. I ran all the error checks 3x and then I was printing out my completed return I got a pop-up telling me there was an error and could not file it. The help isn't always helpful, and the in-app tips and pop-up help topics are not nearly as helpful as they used to be. If I had another option to file electronically I would use it.
Date published: 2022-03-13
Rated 5 out of 5 by from TurboTax is awesome Great experience, fast and easy service. Thanks Melanie for an easy return.
Date published: 2022-03-13
All TurboTax® Offerings Reviews - Page 4967