TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Very Helpful live agent I was having trouble understanding some of the forms. I contacted a live agent. She was great and very patient with me.
Date published: 2023-02-22
Rated 5 out of 5 by from Great experience with TurboTax Full Service Our tax situation was much more complicated this year, so we engaged a tax professional for assistance. Kim was very helpful and walked us through every step of the process. She made the whole experience as painless & stress free as possible. Whenever I had a question, she responded very promptly & always had a clear, concise and easy to understand response. Highly recommend!
Date published: 2023-02-22
Rated 5 out of 5 by from This software is really good Friendly to use.Good help when I have a questions.
Date published: 2023-02-22
Rated 3 out of 5 by from FRUSTRATING Everything is good UNTIL you get to the Form 1099B. Total Nightmare! Still have not figured out what I have to mail to the IRS. Ridiculous for a few dollars loss. No help in explaining codes for the action. Reading FAQs does NOT HELP!
Date published: 2023-02-22
Rated 5 out of 5 by from Turbo is a great, easy to do. Turbo is an easy way to do your tax return. The step by step process is complete. Holds all your information so that you do not have to do it over each time you file. Checks all things in regards to benefits, and is quick
Date published: 2023-02-22
Rated 3 out of 5 by from TurboTax is overpriced The platform is easy as always but the increase in price over the years is ridiculous.
Date published: 2023-02-22
Rated 1 out of 5 by from FRUSTRATING! After working for hours starting a return when I first got the program in January, I was forced to "UPDATE" it again (as we have to do each time we open it). This time it couldn't recognize the return I'd already started and I had to RE-ENTER EVERYTHING (2-1/2 hours work)!
Date published: 2023-02-22
Rated 5 out of 5 by from EASY TO USE THE SOFTWARE WAS EASY TO USE. THE SOFTWARE WAS EXCELLENT IN PROVIDING CHECKS AND EXPLANATION OF EACH ITEM IN THE VARIOUS AREAS.
Date published: 2023-02-22
Rated 5 out of 5 by from TUROTAX Didnt know what I was getting into but its a good site to use for filing your taxes.
Date published: 2023-02-22
Rated 3 out of 5 by from disapointed Filing with turbo tax was easy however I was missing a form so my forms were rejected. Turbo tax says it is making sure that everything is correct. Why did it not notice that a form was missing. I spoke to a live person who told me that if I amended after the 16th I shouldn't be charged again. I call today and was told that the first payment shouldn't have been deducted since it was rejected but it was. So thinking that I was paying 44$ I payed that plus138$. Both people I talked to were very helpful but the second one I could hard understand what she was saying. I had to continually ask her to repeat herself.
Date published: 2023-02-22
All TurboTax® Offerings Reviews - Page 4933
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very Helpful live agent I was having trouble understanding some of the forms. I contacted a live agent. She was great and very patient with me.
Date published: 2023-02-22
Rated 5 out of 5 by from Great experience with TurboTax Full Service Our tax situation was much more complicated this year, so we engaged a tax professional for assistance. Kim was very helpful and walked us through every step of the process. She made the whole experience as painless & stress free as possible. Whenever I had a question, she responded very promptly & always had a clear, concise and easy to understand response. Highly recommend!
Date published: 2023-02-22
Rated 5 out of 5 by from This software is really good Friendly to use.Good help when I have a questions.
Date published: 2023-02-22
Rated 3 out of 5 by from FRUSTRATING Everything is good UNTIL you get to the Form 1099B. Total Nightmare! Still have not figured out what I have to mail to the IRS. Ridiculous for a few dollars loss. No help in explaining codes for the action. Reading FAQs does NOT HELP!
Date published: 2023-02-22
Rated 5 out of 5 by from Turbo is a great, easy to do. Turbo is an easy way to do your tax return. The step by step process is complete. Holds all your information so that you do not have to do it over each time you file. Checks all things in regards to benefits, and is quick
Date published: 2023-02-22
Rated 3 out of 5 by from TurboTax is overpriced The platform is easy as always but the increase in price over the years is ridiculous.
Date published: 2023-02-22
Rated 1 out of 5 by from FRUSTRATING! After working for hours starting a return when I first got the program in January, I was forced to "UPDATE" it again (as we have to do each time we open it). This time it couldn't recognize the return I'd already started and I had to RE-ENTER EVERYTHING (2-1/2 hours work)!
Date published: 2023-02-22
Rated 5 out of 5 by from EASY TO USE THE SOFTWARE WAS EASY TO USE. THE SOFTWARE WAS EXCELLENT IN PROVIDING CHECKS AND EXPLANATION OF EACH ITEM IN THE VARIOUS AREAS.
Date published: 2023-02-22
Rated 5 out of 5 by from TUROTAX Didnt know what I was getting into but its a good site to use for filing your taxes.
Date published: 2023-02-22
Rated 3 out of 5 by from disapointed Filing with turbo tax was easy however I was missing a form so my forms were rejected. Turbo tax says it is making sure that everything is correct. Why did it not notice that a form was missing. I spoke to a live person who told me that if I amended after the 16th I shouldn't be charged again. I call today and was told that the first payment shouldn't have been deducted since it was rejected but it was. So thinking that I was paying 44$ I payed that plus138$. Both people I talked to were very helpful but the second one I could hard understand what she was saying. I had to continually ask her to repeat herself.
Date published: 2023-02-22
All TurboTax® Offerings Reviews - Page 4933