TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from turbo tax not as good as it used to be 2021 turbo tax could not find my 2020 files on my Microsoft laptop. As suggested, I uninstalled and reinstalled by copy purchased from Amazon. Still didn't work. I can see the 2020 tax files on my list of documents, the PDF AND the tax file generated by TT. I tried again. No dice . There is STILL one area on the Step by Step that Will NOT take entry in the blanks! Still has the balloon that comes up and would never let me input a number. Have to revert to appropriate form and manually enter On the Form. This has been a problem every year! It's on the detailed worksheet for medical (perhaps prescriptions, can't recall now) . I went through the step by step again just to check - still wouldn't let me enter anything. Very weird. Downloads from Investments - WOW! Wouldn't work, tried several times, Finally figured out a work-around. Instructions should specify - MUST save your user name and password ON THE DEVICE YOU ARE USING TURBOTAX SOFTWARE so that the device is Recognized. Ex.. Microsoft laptop - I had not entererd the fairly new 2-factor authorization for Edward Jones on my laptop, had used my ipad and my iphone to view EJ. I guess I hadn't used EJ on laptop since they added that layer of protection. Once I signed in on laptop and it was authenticated and device recognized, so that it didn't have to send code to phone or email, THEN the download IMPORT worked at last! TT will need to iincorporate somehow with Edward Jones how that authentication can either be added to TT access, OR give directions on how to save authentication ON THE DEVICE using for TT software. I was not alone in having trouble with this. And I bet other financial firms had this extra layer of authentication also, so Importing modifications will be needed for TT to work! Last - the Payment section for state copy, at the very end, when filing VERY cumbersome - takes you to Internet, must sign in to Intuit before it works. Needs some instructions or an explanation - just seemed more confusing this year. Not as user friendly as it used to be. This year was just a big frustration. Not sure why, just wasn't as smooth as it has been in the past. May be time for me to quit doing our own taxes, save the software costs and spend $ instead to have taxes done by professional
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax is awesome! TurboTax has served me well for more than ten years. And the Treasury Dept has not found a reason to audit my returns. Thank you TurboTax.
Date published: 2022-04-16
Rated 4 out of 5 by from State Software and Filing Charges The Turbo Tax software is easy to use, and I'm a repeat customer. However, it's disappointing that there's a $45 charge for each extra state needed as well as the $25 charge for each electronic state return submitted. Too much, especially when I paid over $70 for the Turbo Tax software initially.
Date published: 2022-04-16
Rated 4 out of 5 by from It helped I did not need to engage with the turbotax experts. It was easy enough that I could do it myself and the user interface was very user-friendly.
Date published: 2022-04-16
Rated 4 out of 5 by from Quick and Easy!!! Fees went up...Of Course!!! But still I was able to complete before deadline. Thank you.
Date published: 2022-04-16
Rated 5 out of 5 by from amazing and helpful this was so helpful and reasonably priced for all they do.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax is awesome This is my 8th year filing with Turbo Tax it is simple and easy to use.
Date published: 2022-04-16
Rated 5 out of 5 by from TurboTax is Amazing TurboTax walks you thru every step and offers various levels of support so you can feel secure in the accuracy of you taxes.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax Makes Tax Filings not so taxing! TurboTax is very easy to use even in the most difficult of tax situations. I have used the product for 10+ years and have never been disappointed. Tax filings are stressful - but TurboTax removes the what, how, and why entry stress from your tax equation.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax is Amazing Very Easy to file your taxes with TurboTax. User friendly app
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 4730
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from turbo tax not as good as it used to be 2021 turbo tax could not find my 2020 files on my Microsoft laptop. As suggested, I uninstalled and reinstalled by copy purchased from Amazon. Still didn't work. I can see the 2020 tax files on my list of documents, the PDF AND the tax file generated by TT. I tried again. No dice . There is STILL one area on the Step by Step that Will NOT take entry in the blanks! Still has the balloon that comes up and would never let me input a number. Have to revert to appropriate form and manually enter On the Form. This has been a problem every year! It's on the detailed worksheet for medical (perhaps prescriptions, can't recall now) . I went through the step by step again just to check - still wouldn't let me enter anything. Very weird. Downloads from Investments - WOW! Wouldn't work, tried several times, Finally figured out a work-around. Instructions should specify - MUST save your user name and password ON THE DEVICE YOU ARE USING TURBOTAX SOFTWARE so that the device is Recognized. Ex.. Microsoft laptop - I had not entererd the fairly new 2-factor authorization for Edward Jones on my laptop, had used my ipad and my iphone to view EJ. I guess I hadn't used EJ on laptop since they added that layer of protection. Once I signed in on laptop and it was authenticated and device recognized, so that it didn't have to send code to phone or email, THEN the download IMPORT worked at last! TT will need to iincorporate somehow with Edward Jones how that authentication can either be added to TT access, OR give directions on how to save authentication ON THE DEVICE using for TT software. I was not alone in having trouble with this. And I bet other financial firms had this extra layer of authentication also, so Importing modifications will be needed for TT to work! Last - the Payment section for state copy, at the very end, when filing VERY cumbersome - takes you to Internet, must sign in to Intuit before it works. Needs some instructions or an explanation - just seemed more confusing this year. Not as user friendly as it used to be. This year was just a big frustration. Not sure why, just wasn't as smooth as it has been in the past. May be time for me to quit doing our own taxes, save the software costs and spend $ instead to have taxes done by professional
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax is awesome! TurboTax has served me well for more than ten years. And the Treasury Dept has not found a reason to audit my returns. Thank you TurboTax.
Date published: 2022-04-16
Rated 4 out of 5 by from State Software and Filing Charges The Turbo Tax software is easy to use, and I'm a repeat customer. However, it's disappointing that there's a $45 charge for each extra state needed as well as the $25 charge for each electronic state return submitted. Too much, especially when I paid over $70 for the Turbo Tax software initially.
Date published: 2022-04-16
Rated 4 out of 5 by from It helped I did not need to engage with the turbotax experts. It was easy enough that I could do it myself and the user interface was very user-friendly.
Date published: 2022-04-16
Rated 4 out of 5 by from Quick and Easy!!! Fees went up...Of Course!!! But still I was able to complete before deadline. Thank you.
Date published: 2022-04-16
Rated 5 out of 5 by from amazing and helpful this was so helpful and reasonably priced for all they do.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax is awesome This is my 8th year filing with Turbo Tax it is simple and easy to use.
Date published: 2022-04-16
Rated 5 out of 5 by from TurboTax is Amazing TurboTax walks you thru every step and offers various levels of support so you can feel secure in the accuracy of you taxes.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax Makes Tax Filings not so taxing! TurboTax is very easy to use even in the most difficult of tax situations. I have used the product for 10+ years and have never been disappointed. Tax filings are stressful - but TurboTax removes the what, how, and why entry stress from your tax equation.
Date published: 2022-04-16
Rated 5 out of 5 by from Turbo Tax is Amazing Very Easy to file your taxes with TurboTax. User friendly app
Date published: 2022-04-16
All TurboTax® Offerings Reviews - Page 4730