TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from overpriced For a doit yourself tax document, you charge way too much, Bad enough you charge $59 for nothing then you throw in another $39 for what?? just for fun.
Date published: 2023-04-05
Rated 2 out of 5 by from More frustrating every year It's getting very expensive for a product that relentlessly tries to get you to accept an up charge even after repeatedly saying NO!
Date published: 2023-04-05
Rated 3 out of 5 by from Descent It was fairly easy however to expensive for no real help
Date published: 2023-04-05
Rated 1 out of 5 by from Too much money and fees Is too much money. Service fee for paying with credit card (if you owe). Made improvements over the years, but other software is easier and cheaper. Didn’t save me, cost me more for software and fees.
Date published: 2023-04-05
Rated 5 out of 5 by from So easy, so fast I love using turbo tax. I have for years...its been great time and time again.
Date published: 2023-04-05
Rated 4 out of 5 by from Turbo Tax is very good I have used turbo tax for many years, but this year I have experienced some problems when printing my return. The program prints forms in both side of the pages and Iam not sure this is the right way to mail my return. Can you clarify this change? Thanks
Date published: 2023-04-05
Rated 3 out of 5 by from Strong but shady practices While generally a quicker way than filling out everything using the IRS's self-filing site, Turbo-Tax's biggest problem is that it tries to nickel and dime you left and right. While yes it is fast, if you are doing anything that isn't basic and you would like someone to check your details that's an extra fee on top of the one that you are already paying to use an advanced version. It also tries to advertise deluxe to you all the time, but all of it's features feel like things that are likely standard everywhere else. Everything is automated, which is arguably great, but it also means that if you make a mistake you likely will have to hope and pray it isn't a negative one, or just pay up to feel more secure about the information that you entered.
Date published: 2023-04-05
Rated 1 out of 5 by from Pricing and customer service is BAD The advertised price was $89 for primer "do it yourself" and they charged me $109, at the end with no other options. Plus I had a 20% off discount from a referral that I click on the email link and follow the instructions to get this coupon and at the end this did not show up. I called customer service two times to get it fixed and they could not help at all. Very Bad Support! I only continued due to my investment of time. I am asking you to return my 20% discount and change the price from $109 to $89. I have brought 3 customers to you this year, if you get this fixed and refund me, all three of us will be using turbo tax next year. But, if not we are going back to TAXACT. I have no other complaints, the service and tax process was fine. But, if is very similar to TAXACT, therefore, I can not see paying double for the same service. OR worst you change the price at the end to be higher then advertised. But, we are using all your other intuit services like mint, and so on. So, please fix this and we will be your customers for a long time. BUT, this problem of charging at the end after someone as put in alot of work is "NOT COOL, & NON-ETHICAL". And fix your support to actual be able to help with online software faults like this.
Date published: 2023-04-05
Rated 4 out of 5 by from Awesome! Really good at walking you through the text return and filing
Date published: 2023-04-05
Rated 5 out of 5 by from Turbotax is great Its easy and clear. Hope state e-file is free too.
Date published: 2023-04-05
All TurboTax® Offerings Reviews - Page 4603
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from overpriced For a doit yourself tax document, you charge way too much, Bad enough you charge $59 for nothing then you throw in another $39 for what?? just for fun.
Date published: 2023-04-05
Rated 2 out of 5 by from More frustrating every year It's getting very expensive for a product that relentlessly tries to get you to accept an up charge even after repeatedly saying NO!
Date published: 2023-04-05
Rated 3 out of 5 by from Descent It was fairly easy however to expensive for no real help
Date published: 2023-04-05
Rated 1 out of 5 by from Too much money and fees Is too much money. Service fee for paying with credit card (if you owe). Made improvements over the years, but other software is easier and cheaper. Didn’t save me, cost me more for software and fees.
Date published: 2023-04-05
Rated 5 out of 5 by from So easy, so fast I love using turbo tax. I have for years...its been great time and time again.
Date published: 2023-04-05
Rated 4 out of 5 by from Turbo Tax is very good I have used turbo tax for many years, but this year I have experienced some problems when printing my return. The program prints forms in both side of the pages and Iam not sure this is the right way to mail my return. Can you clarify this change? Thanks
Date published: 2023-04-05
Rated 3 out of 5 by from Strong but shady practices While generally a quicker way than filling out everything using the IRS's self-filing site, Turbo-Tax's biggest problem is that it tries to nickel and dime you left and right. While yes it is fast, if you are doing anything that isn't basic and you would like someone to check your details that's an extra fee on top of the one that you are already paying to use an advanced version. It also tries to advertise deluxe to you all the time, but all of it's features feel like things that are likely standard everywhere else. Everything is automated, which is arguably great, but it also means that if you make a mistake you likely will have to hope and pray it isn't a negative one, or just pay up to feel more secure about the information that you entered.
Date published: 2023-04-05
Rated 1 out of 5 by from Pricing and customer service is BAD The advertised price was $89 for primer "do it yourself" and they charged me $109, at the end with no other options. Plus I had a 20% off discount from a referral that I click on the email link and follow the instructions to get this coupon and at the end this did not show up. I called customer service two times to get it fixed and they could not help at all. Very Bad Support! I only continued due to my investment of time. I am asking you to return my 20% discount and change the price from $109 to $89. I have brought 3 customers to you this year, if you get this fixed and refund me, all three of us will be using turbo tax next year. But, if not we are going back to TAXACT. I have no other complaints, the service and tax process was fine. But, if is very similar to TAXACT, therefore, I can not see paying double for the same service. OR worst you change the price at the end to be higher then advertised. But, we are using all your other intuit services like mint, and so on. So, please fix this and we will be your customers for a long time. BUT, this problem of charging at the end after someone as put in alot of work is "NOT COOL, & NON-ETHICAL". And fix your support to actual be able to help with online software faults like this.
Date published: 2023-04-05
Rated 4 out of 5 by from Awesome! Really good at walking you through the text return and filing
Date published: 2023-04-05
Rated 5 out of 5 by from Turbotax is great Its easy and clear. Hope state e-file is free too.
Date published: 2023-04-05
All TurboTax® Offerings Reviews - Page 4603