TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 4 out of 5 by from A few problems 1. Contribution for IRAs: The notice for not entering rollover IRAs is in very small print. Needed discussion with a representative to straighten out why my tax bill was so large. Rollovers are uncommon, but if the amount contributed is large, maybe it should be checked with a question having a disclaimer "This is uncommon." 2. On the 1040-SR, there is a location to allow a representative to discuss the tax form. There is no way to provide this information without going through several forms and clicks to find an entry area--and it was not easy to find the location. If it is on the form, it should be addressed by a direct question in the Step-by-Step method.
Date published: 2023-04-06
Rated 3 out of 5 by from Reserved Tax prep was ok. Had to call about where to put Canada interest. Difficult to get the correct answer. found it myself incidentally. She tried and even called back. Today I left the return and had to sign in again----but only had intuit sign in which wouldn't take my turbo tax sign in. Very irritating --had to go out and START over. Waste of time
Date published: 2023-04-06
Rated 5 out of 5 by from Loved it She was great !! And helped me through it all I love her assistance.
Date published: 2023-04-06
Rated 5 out of 5 by from I love Turbo Tax - since the beginning! I've used Turbo Tax since the beginning of the product. It's easy to navigate and, if you want to go back and add or change information, that's easy to do too! They explain everything - EVERYTHING. I always feel very confident that my return is correct when I send it off. Since I've never been audited or questioned by the IRS, they apparently agree.
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo Tax is great This was my first time filing my own taxes and I now plan to do so every year!! This made the whole process very easy!
Date published: 2023-04-06
Rated 4 out of 5 by from very good When I need to go back and redo, I want the detailed questions again. I am not finding that.
Date published: 2023-04-06
Rated 5 out of 5 by from Simple to use Turbo tax was very easy and the system is very user-friendly.
Date published: 2023-04-06
Rated 2 out of 5 by from Too expensive This was a bad experience because the charge of $126.85 is too much for what was done. We used the standard deduction and income wasn't difficult. We should have been offered the lower fee not the premium. We were not given the choice.
Date published: 2023-04-06
Rated 5 out of 5 by from I have used it for years with no issues! My husband is self-employed and I was also employed. Turbo Tax will ask all of the right questions to be sure that everything is correct and will let my know what I could do to get a bigger return or not have to owe as much.
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo Tax is Great!!! I have been using Turbo Tax every year for the last 9. I've never had an issue and I really like the "plug n play". It's well worth the money to get the taxes done in about an hour!!
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4549
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from A few problems 1. Contribution for IRAs: The notice for not entering rollover IRAs is in very small print. Needed discussion with a representative to straighten out why my tax bill was so large. Rollovers are uncommon, but if the amount contributed is large, maybe it should be checked with a question having a disclaimer "This is uncommon." 2. On the 1040-SR, there is a location to allow a representative to discuss the tax form. There is no way to provide this information without going through several forms and clicks to find an entry area--and it was not easy to find the location. If it is on the form, it should be addressed by a direct question in the Step-by-Step method.
Date published: 2023-04-06
Rated 3 out of 5 by from Reserved Tax prep was ok. Had to call about where to put Canada interest. Difficult to get the correct answer. found it myself incidentally. She tried and even called back. Today I left the return and had to sign in again----but only had intuit sign in which wouldn't take my turbo tax sign in. Very irritating --had to go out and START over. Waste of time
Date published: 2023-04-06
Rated 5 out of 5 by from Loved it She was great !! And helped me through it all I love her assistance.
Date published: 2023-04-06
Rated 5 out of 5 by from I love Turbo Tax - since the beginning! I've used Turbo Tax since the beginning of the product. It's easy to navigate and, if you want to go back and add or change information, that's easy to do too! They explain everything - EVERYTHING. I always feel very confident that my return is correct when I send it off. Since I've never been audited or questioned by the IRS, they apparently agree.
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo Tax is great This was my first time filing my own taxes and I now plan to do so every year!! This made the whole process very easy!
Date published: 2023-04-06
Rated 4 out of 5 by from very good When I need to go back and redo, I want the detailed questions again. I am not finding that.
Date published: 2023-04-06
Rated 5 out of 5 by from Simple to use Turbo tax was very easy and the system is very user-friendly.
Date published: 2023-04-06
Rated 2 out of 5 by from Too expensive This was a bad experience because the charge of $126.85 is too much for what was done. We used the standard deduction and income wasn't difficult. We should have been offered the lower fee not the premium. We were not given the choice.
Date published: 2023-04-06
Rated 5 out of 5 by from I have used it for years with no issues! My husband is self-employed and I was also employed. Turbo Tax will ask all of the right questions to be sure that everything is correct and will let my know what I could do to get a bigger return or not have to owe as much.
Date published: 2023-04-06
Rated 5 out of 5 by from Turbo Tax is Great!!! I have been using Turbo Tax every year for the last 9. I've never had an issue and I really like the "plug n play". It's well worth the money to get the taxes done in about an hour!!
Date published: 2023-04-06
All TurboTax® Offerings Reviews - Page 4549