TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Problems 2 years in a row now Last year I could not e-file my returns because at the end Turbotax demanded a pin code from the previous year which was not auto-filled, was not issued or recorded by Turbotax in the previous year's filing, and hours & days spent leading up to the tax deadline trying to get ahold of customer service with no success (never even got thru to a person), while searching their forums & the internet for answers proved equally futile. I ran out of time before the tax deadline trying to find answers and was forced to print & mail my return which resulted in MONTHS of waiting to get my refund. This year I get to the end and find out that Turbotax can't/won't e-file forms for SMLLCs (Single Member LLCs) which the state of CA REQUIRE to be e-filed, and instead makes you fill the forms out yourself (with no instruction) to print & mail AFTER going to the state to get an e-file waiver - for their incompetence. I also find out that this had been the case since at least 2017!? and here we are 2021 and they still have not fixed it in their software, this is just the first year I've had an LLC to file. >/
Date published: 2022-10-11
Rated 5 out of 5 by from Turbo Tax is very good Very good, save a lot of time, free of trouble, very helpful
Date published: 2022-10-11
Rated 5 out of 5 by from Easy very easy Everything was very easy. I recommend Maria she is nice and professional.
Date published: 2022-10-11
Rated 2 out of 5 by from i hate Turbo Tax more each year Making it Dang near impossible to not e-file state and pay the added $25. And they want to make it impossible to pay this added charge without buying Turbo Tax next year.
Date published: 2022-10-11
Rated 4 out of 5 by from Turbo Tax Login I have been a longtime user of Turbo Tax. Each time I try to login to Turbo Tax, it doesn't recognize my id or password. It takes me to help page to get a verification code and then I have to change the password again. Even after doing this, it still doesn't recognize my password. This is frustrating.
Date published: 2022-10-11
Rated 5 out of 5 by from Very easy to understand and use. I have a rental property and standard investments and was able to complete my return with no issues. Completing and emailing the return was seamless - which can be an issue with other programs. Only critique is the nickname is a waste of time.
Date published: 2022-10-11
Rated 1 out of 5 by from Turbo Tax is no longer user friendly The program doesn't allow me to save and print the entire file. It didn't allow me to enter a Schedule C without paying more. It used to be fairly easy to use, but this time it was a pain. After years of using Turbo Tax, this is the last time I'm going to use it.
Date published: 2022-10-11
Rated 4 out of 5 by from Hard to go back and find what I want Overall, very positive, whenever calling super service
Date published: 2022-10-11
Rated 5 out of 5 by from Turbo Tax is the Best! I've been using Turbo Tax for well over 15 years. It is the easiest and best tax software on the market.
Date published: 2022-10-11
Rated 3 out of 5 by from Using Turbo Tax is never a pleasant experience Even in Oct - six MONTHS after filing my extension, I still can't get Turbo Tax to let me insert property taxes or prescription costs. I can always count on some unresolvable hassle when it comes to using Turbo Ta.
Date published: 2022-10-11
All TurboTax® Offerings Reviews - Page 4358
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Problems 2 years in a row now Last year I could not e-file my returns because at the end Turbotax demanded a pin code from the previous year which was not auto-filled, was not issued or recorded by Turbotax in the previous year's filing, and hours & days spent leading up to the tax deadline trying to get ahold of customer service with no success (never even got thru to a person), while searching their forums & the internet for answers proved equally futile. I ran out of time before the tax deadline trying to find answers and was forced to print & mail my return which resulted in MONTHS of waiting to get my refund. This year I get to the end and find out that Turbotax can't/won't e-file forms for SMLLCs (Single Member LLCs) which the state of CA REQUIRE to be e-filed, and instead makes you fill the forms out yourself (with no instruction) to print & mail AFTER going to the state to get an e-file waiver - for their incompetence. I also find out that this had been the case since at least 2017!? and here we are 2021 and they still have not fixed it in their software, this is just the first year I've had an LLC to file. >/
Date published: 2022-10-11
Rated 5 out of 5 by from Turbo Tax is very good Very good, save a lot of time, free of trouble, very helpful
Date published: 2022-10-11
Rated 5 out of 5 by from Easy very easy Everything was very easy. I recommend Maria she is nice and professional.
Date published: 2022-10-11
Rated 2 out of 5 by from i hate Turbo Tax more each year Making it Dang near impossible to not e-file state and pay the added $25. And they want to make it impossible to pay this added charge without buying Turbo Tax next year.
Date published: 2022-10-11
Rated 4 out of 5 by from Turbo Tax Login I have been a longtime user of Turbo Tax. Each time I try to login to Turbo Tax, it doesn't recognize my id or password. It takes me to help page to get a verification code and then I have to change the password again. Even after doing this, it still doesn't recognize my password. This is frustrating.
Date published: 2022-10-11
Rated 5 out of 5 by from Very easy to understand and use. I have a rental property and standard investments and was able to complete my return with no issues. Completing and emailing the return was seamless - which can be an issue with other programs. Only critique is the nickname is a waste of time.
Date published: 2022-10-11
Rated 1 out of 5 by from Turbo Tax is no longer user friendly The program doesn't allow me to save and print the entire file. It didn't allow me to enter a Schedule C without paying more. It used to be fairly easy to use, but this time it was a pain. After years of using Turbo Tax, this is the last time I'm going to use it.
Date published: 2022-10-11
Rated 4 out of 5 by from Hard to go back and find what I want Overall, very positive, whenever calling super service
Date published: 2022-10-11
Rated 5 out of 5 by from Turbo Tax is the Best! I've been using Turbo Tax for well over 15 years. It is the easiest and best tax software on the market.
Date published: 2022-10-11
Rated 3 out of 5 by from Using Turbo Tax is never a pleasant experience Even in Oct - six MONTHS after filing my extension, I still can't get Turbo Tax to let me insert property taxes or prescription costs. I can always count on some unresolvable hassle when it comes to using Turbo Ta.
Date published: 2022-10-11
All TurboTax® Offerings Reviews - Page 4358