TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294018 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by
maryif from
Problems 2 years in a row now
Last year I could not e-file my returns because at the end Turbotax demanded a pin code from the previous year which was not auto-filled, was not issued or recorded by Turbotax in the previous year's filing, and hours & days spent leading up to the tax deadline trying to get ahold of customer service with no success (never even got thru to a person), while searching their forums & the internet for answers proved equally futile. I ran out of time before the tax deadline trying to find answers and was forced to print & mail my return which resulted in MONTHS of waiting to get my refund. This year I get to the end and find out that Turbotax can't/won't e-file forms for SMLLCs (Single Member LLCs) which the state of CA REQUIRE to be e-filed, and instead makes you fill the forms out yourself (with no instruction) to print & mail AFTER going to the state to get an e-file waiver - for their incompetence. I also find out that this had been the case since at least 2017!? and here we are 2021 and they still have not fixed it in their software, this is just the first year I've had an LLC to file. >/
Date published: 2022-10-11
Rated 5 out of 5 by
Laopi from
Turbo Tax is very good
Very good, save a lot of time, free of trouble, very helpful
Date published: 2022-10-11
Rated 5 out of 5 by
Soled from
Easy very easy
Everything was very easy. I recommend Maria she is nice and professional.
Date published: 2022-10-11
Rated 2 out of 5 by
Frustrated Ohio Girl from
i hate Turbo Tax more each year
Making it Dang near impossible to not e-file state and pay the added $25. And they want to make it impossible to pay this added charge without buying Turbo Tax next year.
Date published: 2022-10-11
Rated 4 out of 5 by
Stormin61 from
Turbo Tax Login
I have been a longtime user of Turbo Tax. Each time I try to login to Turbo Tax, it doesn't recognize my id or password. It takes me to help page to get a verification code and then I have to change the password again. Even after doing this, it still doesn't recognize my password. This is frustrating.
Date published: 2022-10-11
Rated 5 out of 5 by
Spike2222Alabama from
Very easy to understand and use.
I have a rental property and standard investments and was able to complete my return with no issues. Completing and emailing the return was seamless - which can be an issue with other programs. Only critique is the nickname is a waste of time.
Date published: 2022-10-11
Rated 1 out of 5 by
Cat Tax from
Turbo Tax is no longer user friendly
The program doesn't allow me to save and print the entire file. It didn't allow me to enter a Schedule C without paying more. It used to be fairly easy to use, but this time it was a pain. After years of using Turbo Tax, this is the last time I'm going to use it.
Date published: 2022-10-11
Rated 4 out of 5 by
not applicable why asking from
Hard to go back and find what I want
Overall, very positive, whenever calling super service
Date published: 2022-10-11
Rated 5 out of 5 by
Rocky C from
Turbo Tax is the Best!
I've been using Turbo Tax for well over 15 years. It is the easiest and best tax software on the market.
Date published: 2022-10-11
Rated 3 out of 5 by
Frustrated Ohio Girl from
Using Turbo Tax is never a pleasant experience
Even in Oct - six MONTHS after filing my extension, I still can't get Turbo Tax to let me insert property taxes or prescription costs. I can always count on some unresolvable hassle when it comes to using Turbo Ta.
All TurboTax® Offerings Reviews - Page 4358
Date published: 2022-10-11
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
maryif from
Problems 2 years in a row now
Last year I could not e-file my returns because at the end Turbotax demanded a pin code from the previous year which was not auto-filled, was not issued or recorded by Turbotax in the previous year's filing, and hours & days spent leading up to the tax deadline trying to get ahold of customer service with no success (never even got thru to a person), while searching their forums & the internet for answers proved equally futile. I ran out of time before the tax deadline trying to find answers and was forced to print & mail my return which resulted in MONTHS of waiting to get my refund. This year I get to the end and find out that Turbotax can't/won't e-file forms for SMLLCs (Single Member LLCs) which the state of CA REQUIRE to be e-filed, and instead makes you fill the forms out yourself (with no instruction) to print & mail AFTER going to the state to get an e-file waiver - for their incompetence. I also find out that this had been the case since at least 2017!? and here we are 2021 and they still have not fixed it in their software, this is just the first year I've had an LLC to file. >/
Date published: 2022-10-11
Rated 5 out of 5 by
Laopi from
Turbo Tax is very good
Very good, save a lot of time, free of trouble, very helpful
Date published: 2022-10-11
Rated 5 out of 5 by
Soled from
Easy very easy
Everything was very easy. I recommend Maria she is nice and professional.
Date published: 2022-10-11
Rated 2 out of 5 by
Frustrated Ohio Girl from
i hate Turbo Tax more each year
Making it Dang near impossible to not e-file state and pay the added $25. And they want to make it impossible to pay this added charge without buying Turbo Tax next year.
Date published: 2022-10-11
Rated 4 out of 5 by
Stormin61 from
Turbo Tax Login
I have been a longtime user of Turbo Tax. Each time I try to login to Turbo Tax, it doesn't recognize my id or password. It takes me to help page to get a verification code and then I have to change the password again. Even after doing this, it still doesn't recognize my password. This is frustrating.
Date published: 2022-10-11
Rated 5 out of 5 by
Spike2222Alabama from
Very easy to understand and use.
I have a rental property and standard investments and was able to complete my return with no issues. Completing and emailing the return was seamless - which can be an issue with other programs. Only critique is the nickname is a waste of time.
Date published: 2022-10-11
Rated 1 out of 5 by
Cat Tax from
Turbo Tax is no longer user friendly
The program doesn't allow me to save and print the entire file. It didn't allow me to enter a Schedule C without paying more. It used to be fairly easy to use, but this time it was a pain. After years of using Turbo Tax, this is the last time I'm going to use it.
Date published: 2022-10-11
Rated 4 out of 5 by
not applicable why asking from
Hard to go back and find what I want
Overall, very positive, whenever calling super service
Date published: 2022-10-11
Rated 5 out of 5 by
Rocky C from
Turbo Tax is the Best!
I've been using Turbo Tax for well over 15 years. It is the easiest and best tax software on the market.
Date published: 2022-10-11
Rated 3 out of 5 by
Frustrated Ohio Girl from
Using Turbo Tax is never a pleasant experience
Even in Oct - six MONTHS after filing my extension, I still can't get Turbo Tax to let me insert property taxes or prescription costs. I can always count on some unresolvable hassle when it comes to using Turbo Ta.
All TurboTax® Offerings Reviews - Page 4358
Date published: 2022-10-11