TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Major Features Great, but Devil is in the Details The major features are great. Pulling info from last year, making it easy to identify major life changes from last year, pulling investment info by only logging in, uploading W2s instead of manually typing each box, etc. It's the little things that are mind-bogglingly stupid and underhanded. Perfect Example: was told dozens of steps prior to filing that I can pay my turbo tax fees using my federal return and that it's easy to do--they conveniently left out the part where that costs you an additional $40 until you're on the absolute last step before filing. Nickel and dime crap like that adds up. Really unhappy.
Date published: 2022-03-17
Rated 5 out of 5 by from The only one to use Very easy to use. I would recommend for the ease of use.
Date published: 2022-03-17
Rated 5 out of 5 by from Taxes Complete! Easy easy easy easy easy easy easy easy easy easy easy
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo Tax handled a semi-complex return well Easy to use, easy to review and questions answered immediately
Date published: 2022-03-17
Rated 1 out of 5 by from Glitch caused error I have a rental property so I used to find TurboTax helpful. A glitch in their system erroneously recorded my property as sold, so it did not carry over my depreciation expense. I was able to do an amendment, but it was a real hassle to get someone who understood my issue and who can help - I wasted countless hours trying to get help. I also had to upgrade in order to get the additional advice on how to fix this. I asked for a courtesy discount for which they gave me a code, but it did not work. I have lost confidence in the accuracy of their record keeping and difficulty in getting customer service was very time consuming. I will be looking elsewhere next year
Date published: 2022-03-17
Rated 5 out of 5 by from Love using Turbotax This tax system is very user friendly. I've used it for the past five years.
Date published: 2022-03-17
Rated 3 out of 5 by from Used to be Better Not as good as Turbo Tax used to be--have used for years. Skips too much--Questions hidden--really have to review documents at end to figure out what is missed.
Date published: 2022-03-17
Rated 3 out of 5 by from Turbo tax needs work. Using windows 11 I used windows 11 to refile my turbo tax for 2019. I had problems entering corrections. Seems like no matter how many I corrected an input correction information did not save. So, I started to save each change. In some instances, the correction displayed correctly on forms for the final save. Yet in some cases the corrected inputs were lost when I printed the forms.
Date published: 2022-03-17
Rated 5 out of 5 by from Fast Stress Relief! Turbo tax has been my go to for several years. I love that they remember me and my situations every year. It makes tax season a breeze for me. Thank you!
Date published: 2022-03-17
Rated 4 out of 5 by from easy to understand very easy to navigate and helpful on getting a good refund. Expensive to do direct deposit. Thought we were helping with paper work and it cost us more.
Date published: 2022-03-17
All TurboTax® Offerings Reviews - Page 4349
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Major Features Great, but Devil is in the Details The major features are great. Pulling info from last year, making it easy to identify major life changes from last year, pulling investment info by only logging in, uploading W2s instead of manually typing each box, etc. It's the little things that are mind-bogglingly stupid and underhanded. Perfect Example: was told dozens of steps prior to filing that I can pay my turbo tax fees using my federal return and that it's easy to do--they conveniently left out the part where that costs you an additional $40 until you're on the absolute last step before filing. Nickel and dime crap like that adds up. Really unhappy.
Date published: 2022-03-17
Rated 5 out of 5 by from The only one to use Very easy to use. I would recommend for the ease of use.
Date published: 2022-03-17
Rated 5 out of 5 by from Taxes Complete! Easy easy easy easy easy easy easy easy easy easy easy
Date published: 2022-03-17
Rated 5 out of 5 by from Turbo Tax handled a semi-complex return well Easy to use, easy to review and questions answered immediately
Date published: 2022-03-17
Rated 1 out of 5 by from Glitch caused error I have a rental property so I used to find TurboTax helpful. A glitch in their system erroneously recorded my property as sold, so it did not carry over my depreciation expense. I was able to do an amendment, but it was a real hassle to get someone who understood my issue and who can help - I wasted countless hours trying to get help. I also had to upgrade in order to get the additional advice on how to fix this. I asked for a courtesy discount for which they gave me a code, but it did not work. I have lost confidence in the accuracy of their record keeping and difficulty in getting customer service was very time consuming. I will be looking elsewhere next year
Date published: 2022-03-17
Rated 5 out of 5 by from Love using Turbotax This tax system is very user friendly. I've used it for the past five years.
Date published: 2022-03-17
Rated 3 out of 5 by from Used to be Better Not as good as Turbo Tax used to be--have used for years. Skips too much--Questions hidden--really have to review documents at end to figure out what is missed.
Date published: 2022-03-17
Rated 3 out of 5 by from Turbo tax needs work. Using windows 11 I used windows 11 to refile my turbo tax for 2019. I had problems entering corrections. Seems like no matter how many I corrected an input correction information did not save. So, I started to save each change. In some instances, the correction displayed correctly on forms for the final save. Yet in some cases the corrected inputs were lost when I printed the forms.
Date published: 2022-03-17
Rated 5 out of 5 by from Fast Stress Relief! Turbo tax has been my go to for several years. I love that they remember me and my situations every year. It makes tax season a breeze for me. Thank you!
Date published: 2022-03-17
Rated 4 out of 5 by from easy to understand very easy to navigate and helpful on getting a good refund. Expensive to do direct deposit. Thought we were helping with paper work and it cost us more.
Date published: 2022-03-17
All TurboTax® Offerings Reviews - Page 4349