TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from Good, but you have to remember a few things Normally, I like turbo tax but things are making me annoyed over the years and they don't seem to enhance their system/workflow. I have a few complaints: 1. TurboTax chooses between Deluxe and Premier but doesn't tell me why. I thought I was using Deluxe, but at the end it showed I was using Premier. I didn't want to use Premier due to higher cost. After looking through everything, it bumped me up due to some required form. During the review page, it should tell/ask customers why we are using one product vs another. The same way they does this in other places "Why am I using product Premier?" and then allow the user to click and understand. 2. While filing school district tax, it said that I owed hundreds more this year than last year. This seemed absurd. I didn't have higher income this year. I had to go back through everything MYSELF to determine that the auto-load of my W2 didn't input the local taxes for my school district or work locality. First, why wouldn't the auto-load tell me this?? Second, why wouldn't turbotax tell me I was missing school district taxes when comparing to previous years? They seem to tell me this in other places! They should say, last year you withheld X amount but this year you withheld Y amount and confirm if there was an error. Then, it can take me to where I need to fix it. 3. If you need to go to a certain part in your tax return, it is also very hard to find out how to do so. There should be a way to search for a spot in the return process and then go to it, similar to a bookmark. When I was trying to fix my school tax, it took me a while to find out where to go back.
Date published: 2021-03-08
Rated 4 out of 5 by from Turbotax was easy to understand I like that i had help in understanding things I had trouble with
Date published: 2021-03-08
Rated 5 out of 5 by from turbo tax for business so easy to use I'm so happy, that I can save time and money using turbo tax for business. it's so simple to use and hassle free. I cannot recommend it enough!!
Date published: 2021-03-08
Rated 5 out of 5 by from Fabulous! Awesome! Incredible! Doing taxes for my Mom, daughter and myself is super fun using Turbo Tax. They make it so easy for non-tax people and I always feel they have my back.
Date published: 2021-03-08
Rated 5 out of 5 by from Turbo tax is excellent Easy to use, great way of filing without a hassle.
Date published: 2021-03-08
Rated 5 out of 5 by from Great Service, Efficient Helpful Product. Intuitive as advertised. Recommended
Date published: 2021-03-08
Rated 5 out of 5 by from very easy to do very easy to do at home by yourself and convenient
Date published: 2021-03-08
Rated 5 out of 5 by from superior quick and easy,have used for many years and will continue to
Date published: 2021-03-08
Rated 5 out of 5 by from Turbo tax awesome Great worked im happy with the turbo tax have a nice day thank u very much
Date published: 2021-03-08
Rated 5 out of 5 by from easy, simple just need your forms from last year. awesome easy fun to do simple just have last years
Date published: 2021-03-08
All TurboTax® Offerings Reviews - Page 4338
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Good, but you have to remember a few things Normally, I like turbo tax but things are making me annoyed over the years and they don't seem to enhance their system/workflow. I have a few complaints: 1. TurboTax chooses between Deluxe and Premier but doesn't tell me why. I thought I was using Deluxe, but at the end it showed I was using Premier. I didn't want to use Premier due to higher cost. After looking through everything, it bumped me up due to some required form. During the review page, it should tell/ask customers why we are using one product vs another. The same way they does this in other places "Why am I using product Premier?" and then allow the user to click and understand. 2. While filing school district tax, it said that I owed hundreds more this year than last year. This seemed absurd. I didn't have higher income this year. I had to go back through everything MYSELF to determine that the auto-load of my W2 didn't input the local taxes for my school district or work locality. First, why wouldn't the auto-load tell me this?? Second, why wouldn't turbotax tell me I was missing school district taxes when comparing to previous years? They seem to tell me this in other places! They should say, last year you withheld X amount but this year you withheld Y amount and confirm if there was an error. Then, it can take me to where I need to fix it. 3. If you need to go to a certain part in your tax return, it is also very hard to find out how to do so. There should be a way to search for a spot in the return process and then go to it, similar to a bookmark. When I was trying to fix my school tax, it took me a while to find out where to go back.
Date published: 2021-03-08
Rated 4 out of 5 by from Turbotax was easy to understand I like that i had help in understanding things I had trouble with
Date published: 2021-03-08
Rated 5 out of 5 by from turbo tax for business so easy to use I'm so happy, that I can save time and money using turbo tax for business. it's so simple to use and hassle free. I cannot recommend it enough!!
Date published: 2021-03-08
Rated 5 out of 5 by from Fabulous! Awesome! Incredible! Doing taxes for my Mom, daughter and myself is super fun using Turbo Tax. They make it so easy for non-tax people and I always feel they have my back.
Date published: 2021-03-08
Rated 5 out of 5 by from Turbo tax is excellent Easy to use, great way of filing without a hassle.
Date published: 2021-03-08
Rated 5 out of 5 by from Great Service, Efficient Helpful Product. Intuitive as advertised. Recommended
Date published: 2021-03-08
Rated 5 out of 5 by from very easy to do very easy to do at home by yourself and convenient
Date published: 2021-03-08
Rated 5 out of 5 by from superior quick and easy,have used for many years and will continue to
Date published: 2021-03-08
Rated 5 out of 5 by from Turbo tax awesome Great worked im happy with the turbo tax have a nice day thank u very much
Date published: 2021-03-08
Rated 5 out of 5 by from easy, simple just need your forms from last year. awesome easy fun to do simple just have last years
Date published: 2021-03-08
All TurboTax® Offerings Reviews - Page 4338