TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
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Rated 2 out of 5 by Ciababy from Too much work this year I used TurboTax when I was working but now that I'm retired and doing reselling, it is hard to use. No help with the new laws for resellers, I've been working on this for weeks I still could not understand what they wanted me to do. Googled everything I still could not find answers. Will not use this again
Date published: 2023-05-18
Rated 2 out of 5 by myd4 from TurboTax 2022 Has Poor Help In the past, I could click on "help" within the window I was working or click on the "?" next to a term or question, and I would get an explanation of whatever was on that window instantly. Now, I have to click "Help Center," which sends me to a Website that does not open to an explanation of the subject matter in the current window. Instead, I have to use the search bar which leads me down a rabbit hole of answers unrelated to the window I am on. I have always loved TT over the past 25+ years, but I hated doing my taxes this year; the app was cumbersome. There seems to be a reduction of questions asked to know if I qualified for credits or deductions... I didn't get as many credits/deductions this year and had an accountant review my taxes only to reveal I missed a number of credits and possible deductions. I was never asked a question through the step-by-step process that introduced the possibility I may qualify for a deduction or the like. In the past, I was given a link to expand upon an explanation of the question at hand but no more. Before, I felt like someone held my hand through the whole process, but this time the app provides less information at your fingertips. Now TT wants me to converse with live tax advice or search endlessly on a website. I will try TT again in 2023 but will switch apps if it returns to its previous in-depth, helpful self.
Date published: 2023-05-18
Rated 5 out of 5 by MarkPar17 from Has worked for me for many years Easy to use online resources. I have never used live help.
Date published: 2023-05-18
Rated 5 out of 5 by Katiemae2369 from Makes doing taxes quick and easy Awesome super easy and quick!!! I use turbo tax every year.
Date published: 2023-05-18
Rated 5 out of 5 by Big cod from Luv turb Loved it! Quick and easy. Would recommend to anyone
Date published: 2023-05-18
Rated 5 out of 5 by Janet45 from A regular customer I have used Turbo Tax for my taxes for a number of years. It has always made things so easy to fill everything in, and the opportunity to double check everything. The suggestions are also very helpful.
Date published: 2023-05-18
Rated 5 out of 5 by Christopher8380 from Turbo Taz is awesome It was fast an easy an always someone there to help
Date published: 2023-05-18
Rated 5 out of 5 by WisaDisa80 from Taxes Made Easy! I love the convenience and ease of filing my taxes through TurboTax. The system is thorough and provides explanations for everything so you are fully educated.
Date published: 2023-05-18
Rated 5 out of 5 by Ashukuriwe from Turbo Tax is Great Turbo tax helped get my tax return done in a moment that I wanted
Date published: 2023-05-18
Rated 5 out of 5 by rogerbguillermo from Awesome Great Experience. I would use it again and recommend it to friends.
All TurboTax® Offerings Reviews - Page 433
Date published: 2023-05-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 2 out of 5 by Ciababy from Too much work this year I used TurboTax when I was working but now that I'm retired and doing reselling, it is hard to use. No help with the new laws for resellers, I've been working on this for weeks I still could not understand what they wanted me to do. Googled everything I still could not find answers. Will not use this again
Date published: 2023-05-18
Rated 2 out of 5 by myd4 from TurboTax 2022 Has Poor Help In the past, I could click on "help" within the window I was working or click on the "?" next to a term or question, and I would get an explanation of whatever was on that window instantly. Now, I have to click "Help Center," which sends me to a Website that does not open to an explanation of the subject matter in the current window. Instead, I have to use the search bar which leads me down a rabbit hole of answers unrelated to the window I am on. I have always loved TT over the past 25+ years, but I hated doing my taxes this year; the app was cumbersome. There seems to be a reduction of questions asked to know if I qualified for credits or deductions... I didn't get as many credits/deductions this year and had an accountant review my taxes only to reveal I missed a number of credits and possible deductions. I was never asked a question through the step-by-step process that introduced the possibility I may qualify for a deduction or the like. In the past, I was given a link to expand upon an explanation of the question at hand but no more. Before, I felt like someone held my hand through the whole process, but this time the app provides less information at your fingertips. Now TT wants me to converse with live tax advice or search endlessly on a website. I will try TT again in 2023 but will switch apps if it returns to its previous in-depth, helpful self.
Date published: 2023-05-18
Rated 5 out of 5 by MarkPar17 from Has worked for me for many years Easy to use online resources. I have never used live help.
Date published: 2023-05-18
Rated 5 out of 5 by Katiemae2369 from Makes doing taxes quick and easy Awesome super easy and quick!!! I use turbo tax every year.
Date published: 2023-05-18
Rated 5 out of 5 by Big cod from Luv turb Loved it! Quick and easy. Would recommend to anyone
Date published: 2023-05-18
Rated 5 out of 5 by Janet45 from A regular customer I have used Turbo Tax for my taxes for a number of years. It has always made things so easy to fill everything in, and the opportunity to double check everything. The suggestions are also very helpful.
Date published: 2023-05-18
Rated 5 out of 5 by Christopher8380 from Turbo Taz is awesome It was fast an easy an always someone there to help
Date published: 2023-05-18
Rated 5 out of 5 by WisaDisa80 from Taxes Made Easy! I love the convenience and ease of filing my taxes through TurboTax. The system is thorough and provides explanations for everything so you are fully educated.
Date published: 2023-05-18
Rated 5 out of 5 by Ashukuriwe from Turbo Tax is Great Turbo tax helped get my tax return done in a moment that I wanted
Date published: 2023-05-18
Rated 5 out of 5 by rogerbguillermo from Awesome Great Experience. I would use it again and recommend it to friends.
All TurboTax® Offerings Reviews - Page 433
Date published: 2023-05-18