TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294023 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Great Just need more help when it breaks down your take situation
Date published: 2022-07-14
Rated 5 out of 5 by from Fantastic Service Wonderful experience as always. Live help was wonderful and extremely helpful. The CPA was knowledgeable and helped me understand how to file.
Date published: 2022-07-14
Rated 4 out of 5 by from My TurboTax Live experience was great! Having moved from state to state, I was satisfied with my TurboTax experience and the work I did with my live agent.
Date published: 2022-07-14
Rated 3 out of 5 by from GOOD ONE BIG PROBLEM AREA Normally Turbo Tax is excellent. The handling of a 1031 tax deferred exchange is BAD. You need clear instructions or build in automatic handling. I would not have been able to do the return if I had not read the user comments. Specifically that you do not report the sale but go directly to the exchange. I suspect you do not put a lot of time and effort into this area because it is most likely a rare occurence for TT users.
Date published: 2022-07-14
Rated 5 out of 5 by from Wonderful Easy to follow on line and it is always giving you the chance to review your info before submitting
Date published: 2022-07-14
Rated 5 out of 5 by from TurboTax is awesome No problems and very quick and walked me through my whole tax return
Date published: 2022-07-14
Rated 2 out of 5 by from I use to love TurboTax until this year Too expensive for software that completely failed in guiding me through what should have been a simple tax return
Date published: 2022-07-14
Rated 2 out of 5 by from Frustrating I got bounced from expert to expert, often felt confused about what I needed to do, answered questions multiple times to multiple people, and paid so much money for this service.
Date published: 2022-07-14
Rated 3 out of 5 by from Hidden Fees for State Tax E-file Hidden fees hit you at the end. And additional $40 fee for deducting the fee from your return. Just beware of that.
Date published: 2022-07-14
Rated 5 out of 5 by from Simple Turbotax is a great product that anyone can use, walks you through the complete tax process . Thank you Turbotax.
Date published: 2022-07-14
All TurboTax® Offerings Reviews - Page 433
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Just need more help when it breaks down your take situation
Date published: 2022-07-14
Rated 5 out of 5 by from Fantastic Service Wonderful experience as always. Live help was wonderful and extremely helpful. The CPA was knowledgeable and helped me understand how to file.
Date published: 2022-07-14
Rated 4 out of 5 by from My TurboTax Live experience was great! Having moved from state to state, I was satisfied with my TurboTax experience and the work I did with my live agent.
Date published: 2022-07-14
Rated 3 out of 5 by from GOOD ONE BIG PROBLEM AREA Normally Turbo Tax is excellent. The handling of a 1031 tax deferred exchange is BAD. You need clear instructions or build in automatic handling. I would not have been able to do the return if I had not read the user comments. Specifically that you do not report the sale but go directly to the exchange. I suspect you do not put a lot of time and effort into this area because it is most likely a rare occurence for TT users.
Date published: 2022-07-14
Rated 5 out of 5 by from Wonderful Easy to follow on line and it is always giving you the chance to review your info before submitting
Date published: 2022-07-14
Rated 5 out of 5 by from TurboTax is awesome No problems and very quick and walked me through my whole tax return
Date published: 2022-07-14
Rated 2 out of 5 by from I use to love TurboTax until this year Too expensive for software that completely failed in guiding me through what should have been a simple tax return
Date published: 2022-07-14
Rated 2 out of 5 by from Frustrating I got bounced from expert to expert, often felt confused about what I needed to do, answered questions multiple times to multiple people, and paid so much money for this service.
Date published: 2022-07-14
Rated 3 out of 5 by from Hidden Fees for State Tax E-file Hidden fees hit you at the end. And additional $40 fee for deducting the fee from your return. Just beware of that.
Date published: 2022-07-14
Rated 5 out of 5 by from Simple Turbotax is a great product that anyone can use, walks you through the complete tax process . Thank you Turbotax.
Date published: 2022-07-14
All TurboTax® Offerings Reviews - Page 433