TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is awesome! Easy and no worries! This is my third year filing with turbotax, and I will not do my taxes anywhere else! I've had horrible experiences with tax preparers not telling me how much they charged me until my taxes are filed and I no longer have to deal with that!
Date published: 2021-03-05
Rated 4 out of 5 by from Turbo Tax is ok. It was still stressful doing my taxes, but I got them done with turbotax.
Date published: 2021-03-05
Rated 1 out of 5 by from Terrible Support I used the online help and was connected to Andrew. He tried to walk me through my question about a 1099-nec. He instructed me to delete some forms. In the process he instructed me to delete my entire business entry. He was then silent for a few moments and knew he had made a mistake, I ended up with a voucher for a measly $78. For the time an frustration this caused I should have been given a better compensation the voucher was a slap in the face. I called to talk to a manager, I was left on hold for 16 minutes and then was hung up on without having the chance to speak with someone. I had already provided my contact information, but no one reached out to help me. I have used turbo tax for 14 year I can believe they would treat a loyal customer so poorly.
Date published: 2021-03-05
Rated 4 out of 5 by from turbotax is slow turbotax is slow. turbotax is correct. i rate as 7 out of 10.
Date published: 2021-03-05
Rated 5 out of 5 by from turbo tax is sooo user friendly! love them! Every year i'm impressed with the simplicity of turbo tax online filing. Thank you for making it so simple!!!
Date published: 2021-03-05
Rated 5 out of 5 by from happy Mom loves doing her taxes with you. Always easy and accurate
Date published: 2021-03-05
Rated 4 out of 5 by from Some bugs but overall okay The TurboTax product works good as you are doing it but it is confusing at the end when you have to fix errors. I don't understand why I have to go to the actual long form to fix the errors. This has always been a problem with turbotax. This year after I got all done and sent my efile to the IRS, an error message came up that it did not send because I needed another update. I went to the "check for updates" and after the program downloaded and installed the update, it crashed. I had to go through a big hassle to finally send my taxes. I restarted my computer which brought the turbotax program back and I was able to send. It did bring some consternation as I thought I had lost all my hard work.
Date published: 2021-03-05
Rated 5 out of 5 by from Turbo Tax Rocks Turbo Tax is one of the few things that make my life easier; particularly with respect to 2020
Date published: 2021-03-05
Rated 1 out of 5 by from Third time e-filing my state I finished my taxes in the first week in Feb. or so I though so, TurboTax said I was done . the next day I get a e-mail saying my state has been rejected ! I go back to turbo and it now tells me they are waiting for updates to there software. And to wait for the updates. It is now March it happened again state rejected and turbo says waiting for another update ? And I don't know yet if it will happen again.
Date published: 2021-03-05
Rated 5 out of 5 by from great The federal and state process went smoothly and I`m well satisfied
Date published: 2021-03-05
All TurboTax® Offerings Reviews - Page 4300
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is awesome! Easy and no worries! This is my third year filing with turbotax, and I will not do my taxes anywhere else! I've had horrible experiences with tax preparers not telling me how much they charged me until my taxes are filed and I no longer have to deal with that!
Date published: 2021-03-05
Rated 4 out of 5 by from Turbo Tax is ok. It was still stressful doing my taxes, but I got them done with turbotax.
Date published: 2021-03-05
Rated 1 out of 5 by from Terrible Support I used the online help and was connected to Andrew. He tried to walk me through my question about a 1099-nec. He instructed me to delete some forms. In the process he instructed me to delete my entire business entry. He was then silent for a few moments and knew he had made a mistake, I ended up with a voucher for a measly $78. For the time an frustration this caused I should have been given a better compensation the voucher was a slap in the face. I called to talk to a manager, I was left on hold for 16 minutes and then was hung up on without having the chance to speak with someone. I had already provided my contact information, but no one reached out to help me. I have used turbo tax for 14 year I can believe they would treat a loyal customer so poorly.
Date published: 2021-03-05
Rated 4 out of 5 by from turbotax is slow turbotax is slow. turbotax is correct. i rate as 7 out of 10.
Date published: 2021-03-05
Rated 5 out of 5 by from turbo tax is sooo user friendly! love them! Every year i'm impressed with the simplicity of turbo tax online filing. Thank you for making it so simple!!!
Date published: 2021-03-05
Rated 5 out of 5 by from happy Mom loves doing her taxes with you. Always easy and accurate
Date published: 2021-03-05
Rated 4 out of 5 by from Some bugs but overall okay The TurboTax product works good as you are doing it but it is confusing at the end when you have to fix errors. I don't understand why I have to go to the actual long form to fix the errors. This has always been a problem with turbotax. This year after I got all done and sent my efile to the IRS, an error message came up that it did not send because I needed another update. I went to the "check for updates" and after the program downloaded and installed the update, it crashed. I had to go through a big hassle to finally send my taxes. I restarted my computer which brought the turbotax program back and I was able to send. It did bring some consternation as I thought I had lost all my hard work.
Date published: 2021-03-05
Rated 5 out of 5 by from Turbo Tax Rocks Turbo Tax is one of the few things that make my life easier; particularly with respect to 2020
Date published: 2021-03-05
Rated 1 out of 5 by from Third time e-filing my state I finished my taxes in the first week in Feb. or so I though so, TurboTax said I was done . the next day I get a e-mail saying my state has been rejected ! I go back to turbo and it now tells me they are waiting for updates to there software. And to wait for the updates. It is now March it happened again state rejected and turbo says waiting for another update ? And I don't know yet if it will happen again.
Date published: 2021-03-05
Rated 5 out of 5 by from great The federal and state process went smoothly and I`m well satisfied
Date published: 2021-03-05
All TurboTax® Offerings Reviews - Page 4300