TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 3 out of 5 by from I was Helped Two times and I still have a headache The first time I was helped by a nice women and everything was going great until Turbo tax started all of our hard work over! the first time the amount I had to pay was around $120 and I was ready to pay that day and the lovely lady helping me was doing everything she could to see why it was so high. then when we finiished the second time it went a little higher and I was Still ready to pay. The women helping we said don't file today and I will send you a code that when you get ready to pay it will ask for code and you can put that in and I hope it will go down for you. I said ok great we had already been on the phone for so long that I said that sounds great! The next day I could not file because of family stuff but the very next day (today as I'm typing ) I went to pay to file my taxes. I go to pay it ask me for my card Info and I put it in I did not see a place to put the promo code so I thought it would come up on the next screen so I click enter. I was surprise it never asked me and I was charged over $200 and never had a chance to put in the code that was given. I called Turbo tax again and a nice man helped me to get in the process to be refunded for my over $200 charge and I then ask if I needed to do anything else to complete my taxes he said no you just have to wait now. I say ok go back to Turbo tax and after paying and talking to someone else it was now asking me how I wanted to fly by mail or e-file and asking me more info on my taxes. why have me pay if it was not done? I was no instructed two times that I was done. So I fill out the info it asked and now I'm praying it was all done right! I'm afraid that the IRS is going to come for me now . .. .
Date published: 2021-03-10
Rated 5 out of 5 by from simple and quick simple and quick very helpful in explaining in every catagory
Date published: 2021-03-10
Rated 5 out of 5 by from Simple and fast! I have used Turbo Tax for several years now, and I highly recommend it. Its easy to use, directions are clear, and fast.
Date published: 2021-03-10
Rated 4 out of 5 by from Good program The product was great helping me with the forms and schedules. I was disappointed with the amended return feature not available as of 3/10/2021 for the 2020 filing season.
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo Tax is friendly and easy to use The step by step guidance and its comparison to the previous year is easy to use and a reminder of laqst year's numbers.
Date published: 2021-03-10
Rated 5 out of 5 by from You guys are absolutely amazing at this stuff! Add some decent music and some sound effects, could take some tips from some video game developers. The process is easy and fairly low on stress. You guys are absolute units for making this such a light weight process for customers. Definitely appreciate you guys!
Date published: 2021-03-10
Rated 5 out of 5 by from recommend for first time tax filers I had a blast filing my returns! If any one was wondering where to file their taxes it would be Turbotax. I recommend for those who are filing their taxes for the very first time!
Date published: 2021-03-10
Rated 4 out of 5 by from Problems with Foreign Tax Credit I've been using TurboTax for 20 plus years, and it works better and better over time. However, there will always be some time-consuming glitch on my rather complex returns. This year it turned out to be process for claiming the Foreign Tax Credit. It would be best to suggest to people to ALWAYS select "Various" when they have a few foreign stocks and/ or ETFs and then give the total income and total tax paid to foreign countries. Trying to work country by country (I only had two) in addition to one ETF which received income from various countries involved me in a two-hour work around. I had to delete the Form 1116 where I tried this, and do everything as Various. Overriding the existing form resulted in an error which made electronic filing impossible. Please make this easier for us next year (which I'm sure you can, despite the complexity of the law!). Thanks.
Date published: 2021-03-10
Rated 5 out of 5 by from TURBOTAX! very easy to understand. walks you through step by step.
Date published: 2021-03-10
Rated 5 out of 5 by from I love Turbo Tax Using Turbo Tax is very easy. They guide you through every step. I had a question and it was answered quickly.
Date published: 2021-03-10
All TurboTax® Offerings Reviews - Page 4280
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from I was Helped Two times and I still have a headache The first time I was helped by a nice women and everything was going great until Turbo tax started all of our hard work over! the first time the amount I had to pay was around $120 and I was ready to pay that day and the lovely lady helping me was doing everything she could to see why it was so high. then when we finiished the second time it went a little higher and I was Still ready to pay. The women helping we said don't file today and I will send you a code that when you get ready to pay it will ask for code and you can put that in and I hope it will go down for you. I said ok great we had already been on the phone for so long that I said that sounds great! The next day I could not file because of family stuff but the very next day (today as I'm typing ) I went to pay to file my taxes. I go to pay it ask me for my card Info and I put it in I did not see a place to put the promo code so I thought it would come up on the next screen so I click enter. I was surprise it never asked me and I was charged over $200 and never had a chance to put in the code that was given. I called Turbo tax again and a nice man helped me to get in the process to be refunded for my over $200 charge and I then ask if I needed to do anything else to complete my taxes he said no you just have to wait now. I say ok go back to Turbo tax and after paying and talking to someone else it was now asking me how I wanted to fly by mail or e-file and asking me more info on my taxes. why have me pay if it was not done? I was no instructed two times that I was done. So I fill out the info it asked and now I'm praying it was all done right! I'm afraid that the IRS is going to come for me now . .. .
Date published: 2021-03-10
Rated 5 out of 5 by from simple and quick simple and quick very helpful in explaining in every catagory
Date published: 2021-03-10
Rated 5 out of 5 by from Simple and fast! I have used Turbo Tax for several years now, and I highly recommend it. Its easy to use, directions are clear, and fast.
Date published: 2021-03-10
Rated 4 out of 5 by from Good program The product was great helping me with the forms and schedules. I was disappointed with the amended return feature not available as of 3/10/2021 for the 2020 filing season.
Date published: 2021-03-10
Rated 5 out of 5 by from Turbo Tax is friendly and easy to use The step by step guidance and its comparison to the previous year is easy to use and a reminder of laqst year's numbers.
Date published: 2021-03-10
Rated 5 out of 5 by from You guys are absolutely amazing at this stuff! Add some decent music and some sound effects, could take some tips from some video game developers. The process is easy and fairly low on stress. You guys are absolute units for making this such a light weight process for customers. Definitely appreciate you guys!
Date published: 2021-03-10
Rated 5 out of 5 by from recommend for first time tax filers I had a blast filing my returns! If any one was wondering where to file their taxes it would be Turbotax. I recommend for those who are filing their taxes for the very first time!
Date published: 2021-03-10
Rated 4 out of 5 by from Problems with Foreign Tax Credit I've been using TurboTax for 20 plus years, and it works better and better over time. However, there will always be some time-consuming glitch on my rather complex returns. This year it turned out to be process for claiming the Foreign Tax Credit. It would be best to suggest to people to ALWAYS select "Various" when they have a few foreign stocks and/ or ETFs and then give the total income and total tax paid to foreign countries. Trying to work country by country (I only had two) in addition to one ETF which received income from various countries involved me in a two-hour work around. I had to delete the Form 1116 where I tried this, and do everything as Various. Overriding the existing form resulted in an error which made electronic filing impossible. Please make this easier for us next year (which I'm sure you can, despite the complexity of the law!). Thanks.
Date published: 2021-03-10
Rated 5 out of 5 by from TURBOTAX! very easy to understand. walks you through step by step.
Date published: 2021-03-10
Rated 5 out of 5 by from I love Turbo Tax Using Turbo Tax is very easy. They guide you through every step. I had a question and it was answered quickly.
Date published: 2021-03-10
All TurboTax® Offerings Reviews - Page 4280