TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from Overcharged on state taxes. No way to circumvent. I have been using this software for years. Explanations are not always complete or helpful. For example, when asking where to input Quarterly Withholdings, the answer does not match what is in the software. It would be much better if the answer just included a link that took one right to that spot in the program. Luckily, online search services normally provide the right answer to Turbotax questions. But, this year, TurboTax charged me $25 for a state tax E-filing when it was the only one I needed. The advertisement said one state E-filing was included. Nonetheless, I would rather die a thousand deaths than file my taxes the old paper way ever again. And for that, I will purchase TurboTax year after year until I find better software.
Date published: 2021-04-13
Rated 1 out of 5 by from Terrible Service The amount of "tax experts" I had to go through was ridiculous. My problem is particularly with Debra, who decided to waste my time for three weeks only to close the entire ticket with little explanation. Not sure why she couldn't have just told me she didn't know how to do them. It was a complete waste of my time and I could not eve contact her after, so thank you Debra for absolutely nothing. Spoke with an agent after that via chat who was just rude and unhelpful. However, the last woman I spoke with was very helpful I unfortunately do not remember her name, but I am thankful for her help. I use to love and trust Turbo Tax but now I'm not even sure you're worth the money and the trouble.
Date published: 2021-04-13
Rated 5 out of 5 by from Nice and easy Walks me through every step of the process and is totally free. I use this service every year, and I'm glad it exists.
Date published: 2021-04-13
Rated 4 out of 5 by from Too much repition Generally very satisfied with Turbo Tax, just there seems to be a lot of repition in this years model.
Date published: 2021-04-13
Rated 5 out of 5 by from Awesome Easy to get support once you had any question and affordable price.
Date published: 2021-04-13
Rated 5 out of 5 by from TURBO TAX IS GREAT! Turbo Tax is easy and quick to complete without hassle. All information is saved and ready for next year and that is awesome.
Date published: 2021-04-13
Rated 5 out of 5 by from first time filing This is my first time filing and Turbo tax took me step by step to filing my taxes as a dependent to my parents. Super easy will be using them again next year.
Date published: 2021-04-13
Rated 5 out of 5 by from Simple to use Expert was very helpful and easily solved my issue.
Date published: 2021-04-13
Rated 5 out of 5 by from Amazing Very easy to use and super helpful. I was able to file my taxes quickly.
Date published: 2021-04-13
Rated 5 out of 5 by from TurboTax is great! This was a very easy process. It is nice to be able to do my own taxes.
Date published: 2021-04-13
All TurboTax® Offerings Reviews - Page 426
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Overcharged on state taxes. No way to circumvent. I have been using this software for years. Explanations are not always complete or helpful. For example, when asking where to input Quarterly Withholdings, the answer does not match what is in the software. It would be much better if the answer just included a link that took one right to that spot in the program. Luckily, online search services normally provide the right answer to Turbotax questions. But, this year, TurboTax charged me $25 for a state tax E-filing when it was the only one I needed. The advertisement said one state E-filing was included. Nonetheless, I would rather die a thousand deaths than file my taxes the old paper way ever again. And for that, I will purchase TurboTax year after year until I find better software.
Date published: 2021-04-13
Rated 1 out of 5 by from Terrible Service The amount of "tax experts" I had to go through was ridiculous. My problem is particularly with Debra, who decided to waste my time for three weeks only to close the entire ticket with little explanation. Not sure why she couldn't have just told me she didn't know how to do them. It was a complete waste of my time and I could not eve contact her after, so thank you Debra for absolutely nothing. Spoke with an agent after that via chat who was just rude and unhelpful. However, the last woman I spoke with was very helpful I unfortunately do not remember her name, but I am thankful for her help. I use to love and trust Turbo Tax but now I'm not even sure you're worth the money and the trouble.
Date published: 2021-04-13
Rated 5 out of 5 by from Nice and easy Walks me through every step of the process and is totally free. I use this service every year, and I'm glad it exists.
Date published: 2021-04-13
Rated 4 out of 5 by from Too much repition Generally very satisfied with Turbo Tax, just there seems to be a lot of repition in this years model.
Date published: 2021-04-13
Rated 5 out of 5 by from Awesome Easy to get support once you had any question and affordable price.
Date published: 2021-04-13
Rated 5 out of 5 by from TURBO TAX IS GREAT! Turbo Tax is easy and quick to complete without hassle. All information is saved and ready for next year and that is awesome.
Date published: 2021-04-13
Rated 5 out of 5 by from first time filing This is my first time filing and Turbo tax took me step by step to filing my taxes as a dependent to my parents. Super easy will be using them again next year.
Date published: 2021-04-13
Rated 5 out of 5 by from Simple to use Expert was very helpful and easily solved my issue.
Date published: 2021-04-13
Rated 5 out of 5 by from Amazing Very easy to use and super helpful. I was able to file my taxes quickly.
Date published: 2021-04-13
Rated 5 out of 5 by from TurboTax is great! This was a very easy process. It is nice to be able to do my own taxes.
Date published: 2021-04-13
All TurboTax® Offerings Reviews - Page 426