TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Turbo Tax sucked this year. IP PIN major problems No help fixing problem. Taxes filed late as a result.
Date published: 2022-04-21
Rated 5 out of 5 by from Turbo tax is the best Turbo tax is fast,efficient and easy to do by yourself,well appreciated!!
Date published: 2022-04-21
Rated 1 out of 5 by from it is horrible. first you tell me its free then you tell me it will cost me more than my return. Its not easy and it has been rejected twice even tho i followed all the instructions.
Date published: 2022-04-21
Rated 3 out of 5 by from Deluxe package Deluxe package and other turbo fees ($59 + $49 +$39 = $147) was to fix my taxes and file. We started this process the 19th and just finished the 21st. They did not fix anything for me. I had to consult with another Tax professional who showed me what I was looking for to mend taxes. Turbo Tax Professional never called me back so I could talk to a person (live representative) to file on time. What was the Dulex package for ???
Date published: 2022-04-21
Rated 3 out of 5 by from me whatever is needed to file. The ID requirement is stupid since I have been filinf on this site repeatedly.
Date published: 2022-04-21
Rated 5 out of 5 by from Easy and affordable In the past I would get my taxes done elsewhere, and it would cost me $300 to $500. Then you have to wait in a waiting room and tell your name it’s called. But now with TurboTax, it’s extremely easy simplistic you look at your W-2 walk to you through step-by-step on how to do it there’s no way that you can mess them up! Way more comfortable doing it from home!
Date published: 2022-04-21
Rated 3 out of 5 by from Unable to get help with a simple problem I have filed my return and need to submit an amended return. I am being sent in circles on the site and there is no way to get out.
Date published: 2022-04-21
Rated 4 out of 5 by from Suggested Improvement I have used TurboTax every year, and the TurboTax support people have always been great in clearing up my sticking points. One suggested change has to do with the answer format needed for some questions. It's often missing so I end up, for example, guessing as to whether a number should be spelled out (five) or annotated as a number (5).
Date published: 2022-04-21
Rated 5 out of 5 by from really helpful! step by step idiot proof instructions i even used it to do 2 of my friends taxes
Date published: 2022-04-21
Rated 2 out of 5 by from Poor support for filers living outside the US It is extremely frustrating that you will not accept credit or debit cards issued by US financial institutions if the billing address for the card is outside the US. General support and provisions for filers with a non-US residential address is generally poor.
Date published: 2022-04-21
All TurboTax® Offerings Reviews - Page 4214
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbo Tax sucked this year. IP PIN major problems No help fixing problem. Taxes filed late as a result.
Date published: 2022-04-21
Rated 5 out of 5 by from Turbo tax is the best Turbo tax is fast,efficient and easy to do by yourself,well appreciated!!
Date published: 2022-04-21
Rated 1 out of 5 by from it is horrible. first you tell me its free then you tell me it will cost me more than my return. Its not easy and it has been rejected twice even tho i followed all the instructions.
Date published: 2022-04-21
Rated 3 out of 5 by from Deluxe package Deluxe package and other turbo fees ($59 + $49 +$39 = $147) was to fix my taxes and file. We started this process the 19th and just finished the 21st. They did not fix anything for me. I had to consult with another Tax professional who showed me what I was looking for to mend taxes. Turbo Tax Professional never called me back so I could talk to a person (live representative) to file on time. What was the Dulex package for ???
Date published: 2022-04-21
Rated 3 out of 5 by from me whatever is needed to file. The ID requirement is stupid since I have been filinf on this site repeatedly.
Date published: 2022-04-21
Rated 5 out of 5 by from Easy and affordable In the past I would get my taxes done elsewhere, and it would cost me $300 to $500. Then you have to wait in a waiting room and tell your name it’s called. But now with TurboTax, it’s extremely easy simplistic you look at your W-2 walk to you through step-by-step on how to do it there’s no way that you can mess them up! Way more comfortable doing it from home!
Date published: 2022-04-21
Rated 3 out of 5 by from Unable to get help with a simple problem I have filed my return and need to submit an amended return. I am being sent in circles on the site and there is no way to get out.
Date published: 2022-04-21
Rated 4 out of 5 by from Suggested Improvement I have used TurboTax every year, and the TurboTax support people have always been great in clearing up my sticking points. One suggested change has to do with the answer format needed for some questions. It's often missing so I end up, for example, guessing as to whether a number should be spelled out (five) or annotated as a number (5).
Date published: 2022-04-21
Rated 5 out of 5 by from really helpful! step by step idiot proof instructions i even used it to do 2 of my friends taxes
Date published: 2022-04-21
Rated 2 out of 5 by from Poor support for filers living outside the US It is extremely frustrating that you will not accept credit or debit cards issued by US financial institutions if the billing address for the card is outside the US. General support and provisions for filers with a non-US residential address is generally poor.
Date published: 2022-04-21
All TurboTax® Offerings Reviews - Page 4214