TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 5 out of 5 by from Thanks for providing a free option for filing! I tried another tax prep system this year and ended up going back to TurboTax. TurboTax is easy and intuitive- other systems are not.
Date published: 2022-03-19
Rated 5 out of 5 by from Really great service As a person with anxiety, they definitely helped with that and reassured me every step of the way. They were very nice and caring and even spelt my name right which was nice.
Date published: 2022-03-19
Rated 5 out of 5 by from Super easy & simple! I always use HRBlock to file my taxes. I get so frustrated with them because every year I try to do the free filing as advertised and everytime it lets me get half way through & says I have to upgrade to "pro" because of whatever reason. Then I will upgrade (which no longer free) & continue.... then again it happens. I have to upgrade to the deluxe to continue which would bring my total to almost $100. I had enough & tried Turbo Tax & it was great! It said it was free for federal & I was expecting to pay for state BUT to my surprise it was all REALLY FREE as promised. It asked questions in such a simple & easy to understand way & I loved that I could connect w/someone via webcam for no extra cost if I had questions. It really was a great experience & I hope to have another great experience next year with them!
Date published: 2022-03-19
Rated 5 out of 5 by from Turbotax is amazing it was super easy and quick and it was super helpful walking me through the process
Date published: 2022-03-19
Rated 3 out of 5 by from problems with Turbotax for part-year residents of New Hampshire, Turbotax fails to prorate the interest and dividend tax and will calculate tax as if you were present in the State for the entire year. Online help after 45 minutes could not fix it. I chose to file the NH return manually (it was very simple)
Date published: 2022-03-19
Rated 5 out of 5 by from easy to use used the basic and it worked great - easy to understand and explanations helped
Date published: 2022-03-19
Rated 5 out of 5 by from Excellent I love how TurboTax takes you through all the sections. Makes filing taxes very easy.
Date published: 2022-03-19
Rated 2 out of 5 by from Beware Foolishly told turbo tax to file federal and state together. Federal was rejected and must be filed by mail due to an error in IRS records. State rejected because federal was rejected. Turbo tax customer support says $25 fee for state filing can't be refunded.
Date published: 2022-03-19
Rated 3 out of 5 by from Turbo Tax has Tested my Patience Every year turbo tax gives me issues on my computer with saving a return. It is very annoying and there should be some way turbo tax can write their program so that it does not give this much trouble.
Date published: 2022-03-19
Rated 5 out of 5 by from Great Return Really efficient and smooth. Great communication. Easy to navigate.
Date published: 2022-03-19
All TurboTax® Offerings Reviews - Page 4183
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Thanks for providing a free option for filing! I tried another tax prep system this year and ended up going back to TurboTax. TurboTax is easy and intuitive- other systems are not.
Date published: 2022-03-19
Rated 5 out of 5 by from Really great service As a person with anxiety, they definitely helped with that and reassured me every step of the way. They were very nice and caring and even spelt my name right which was nice.
Date published: 2022-03-19
Rated 5 out of 5 by from Super easy & simple! I always use HRBlock to file my taxes. I get so frustrated with them because every year I try to do the free filing as advertised and everytime it lets me get half way through & says I have to upgrade to "pro" because of whatever reason. Then I will upgrade (which no longer free) & continue.... then again it happens. I have to upgrade to the deluxe to continue which would bring my total to almost $100. I had enough & tried Turbo Tax & it was great! It said it was free for federal & I was expecting to pay for state BUT to my surprise it was all REALLY FREE as promised. It asked questions in such a simple & easy to understand way & I loved that I could connect w/someone via webcam for no extra cost if I had questions. It really was a great experience & I hope to have another great experience next year with them!
Date published: 2022-03-19
Rated 5 out of 5 by from Turbotax is amazing it was super easy and quick and it was super helpful walking me through the process
Date published: 2022-03-19
Rated 3 out of 5 by from problems with Turbotax for part-year residents of New Hampshire, Turbotax fails to prorate the interest and dividend tax and will calculate tax as if you were present in the State for the entire year. Online help after 45 minutes could not fix it. I chose to file the NH return manually (it was very simple)
Date published: 2022-03-19
Rated 5 out of 5 by from easy to use used the basic and it worked great - easy to understand and explanations helped
Date published: 2022-03-19
Rated 5 out of 5 by from Excellent I love how TurboTax takes you through all the sections. Makes filing taxes very easy.
Date published: 2022-03-19
Rated 2 out of 5 by from Beware Foolishly told turbo tax to file federal and state together. Federal was rejected and must be filed by mail due to an error in IRS records. State rejected because federal was rejected. Turbo tax customer support says $25 fee for state filing can't be refunded.
Date published: 2022-03-19
Rated 3 out of 5 by from Turbo Tax has Tested my Patience Every year turbo tax gives me issues on my computer with saving a return. It is very annoying and there should be some way turbo tax can write their program so that it does not give this much trouble.
Date published: 2022-03-19
Rated 5 out of 5 by from Great Return Really efficient and smooth. Great communication. Easy to navigate.
Date published: 2022-03-19
All TurboTax® Offerings Reviews - Page 4183