TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Turbotax is easy and efficient! I've been using Turbotax for years and I've found the system to be very user friendly. I've even encouraged others to use it.
Date published: 2022-04-19
Rated 4 out of 5 by from Still no touchscreen It drives me nuts that your products are not touchscreen! You also need to make it easier to find the supposed CPA help that comes with Home and Business on my computer.
Date published: 2022-04-19
Rated 4 out of 5 by from pretty good Difficult to enter railroad retirement forms. I think I paid twice. once for iPad and once for MacBook pretty certain one contained STATE filing, but had to pay again.
Date published: 2022-04-19
Rated 2 out of 5 by from Insanely expensive yearly every year it getts more and more expensive to do taxes yourself. most likley my last year doing this
Date published: 2022-04-19
Rated 2 out of 5 by from Way more complicated than should’ve been Like I said, Way more complicated than should’ve been. Originally wanted to file an extension, which it wouldn’t let me do. Then took about an hour more than it should have because it kept making me go back & answer the same questions over. And filing was overly complicated bc even though I used TurboTax last year, the system said I did it.
Date published: 2022-04-19
Rated 1 out of 5 by from Poor Answers 2nd year in a row I’ve had my AGI rejected on TurboTax they also have no record of my filed 2020 taxes yet it’s in my forms. I called to ask what to do and they just give poor responses.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax Review Turbo Tax gets more intuitive and easier to use every year.
Date published: 2022-04-19
Rated 5 out of 5 by from Awesome! This is my 8th year using TurboTax. TurboTax is easy to use and to navigate!
Date published: 2022-04-19
Rated 5 out of 5 by from As always, TurboTax got the job done! I love how infinitely smart & knowledgeable TurboTax is, how over the years it has become more & more emotionally intelligent & user-friendly, and how it lately has even chosen to throw in a few fun illustrations to lighten the tax burden mood. Oh! & your customer service representative, Tiffany, was ever so warm, friendly, & reassuring. I appreciated her patient help, and enjoyed her good-humored company.
Date published: 2022-04-19
Rated 2 out of 5 by from Amended return process fix link does not work Amended return was rejected twice and fix link did not transition. Only difference was the wrong debit account #.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 4134
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbotax is easy and efficient! I've been using Turbotax for years and I've found the system to be very user friendly. I've even encouraged others to use it.
Date published: 2022-04-19
Rated 4 out of 5 by from Still no touchscreen It drives me nuts that your products are not touchscreen! You also need to make it easier to find the supposed CPA help that comes with Home and Business on my computer.
Date published: 2022-04-19
Rated 4 out of 5 by from pretty good Difficult to enter railroad retirement forms. I think I paid twice. once for iPad and once for MacBook pretty certain one contained STATE filing, but had to pay again.
Date published: 2022-04-19
Rated 2 out of 5 by from Insanely expensive yearly every year it getts more and more expensive to do taxes yourself. most likley my last year doing this
Date published: 2022-04-19
Rated 2 out of 5 by from Way more complicated than should’ve been Like I said, Way more complicated than should’ve been. Originally wanted to file an extension, which it wouldn’t let me do. Then took about an hour more than it should have because it kept making me go back & answer the same questions over. And filing was overly complicated bc even though I used TurboTax last year, the system said I did it.
Date published: 2022-04-19
Rated 1 out of 5 by from Poor Answers 2nd year in a row I’ve had my AGI rejected on TurboTax they also have no record of my filed 2020 taxes yet it’s in my forms. I called to ask what to do and they just give poor responses.
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax Review Turbo Tax gets more intuitive and easier to use every year.
Date published: 2022-04-19
Rated 5 out of 5 by from Awesome! This is my 8th year using TurboTax. TurboTax is easy to use and to navigate!
Date published: 2022-04-19
Rated 5 out of 5 by from As always, TurboTax got the job done! I love how infinitely smart & knowledgeable TurboTax is, how over the years it has become more & more emotionally intelligent & user-friendly, and how it lately has even chosen to throw in a few fun illustrations to lighten the tax burden mood. Oh! & your customer service representative, Tiffany, was ever so warm, friendly, & reassuring. I appreciated her patient help, and enjoyed her good-humored company.
Date published: 2022-04-19
Rated 2 out of 5 by from Amended return process fix link does not work Amended return was rejected twice and fix link did not transition. Only difference was the wrong debit account #.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 4134