TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281680 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Awesome product!! I have been using TurboTax for over 20 years. I have looked at other tax preparer products (you all know who I'm referring to), but have yet to find one to compare to TurboTax. I will continue to use them for the next 20 years!!!
Date published: 2021-04-30
Rated 5 out of 5 by from My 1040 preparation was Excellant I completed 115 pages of documentation for Federal IRS and NY State!
Date published: 2021-04-30
Rated 3 out of 5 by from why do I always pay? I didn' ask for an extension. I don't mind paying some, but I always get stuck paying the 125.00 just like last year? it says free. Why doesn't it allow me to pick. This is the second year I got stuck paying 125.00 when its suppose to be free! It wont allow me to pick., it just sucks me in and I cant choose. I don't like this at ALL! I DONT TALK OR USE THE VIDEO PERSON AT ALL.
Date published: 2021-04-30
Rated 4 out of 5 by from Turbotax helps me understand the min. about taxes Having a search bar for all things tax related certainly helps with deciding on what applies to me, even when I answer no to most of them out of ignorance.
Date published: 2021-04-30
Rated 3 out of 5 by from Ok but purchase was confusing The program is ok, Especially like continuity from year to year and up to date forms. The second year in a row my order was goofed up so that rather then get the program on my computer, the program was by default in the cloud. I do not want my documents stored there. I understand that some people may want that, but frankly there is not enough information provided to make a clear choice amd effectuate that choice.
Date published: 2021-04-30
Rated 3 out of 5 by from Thought it would be a little more user friendly This is the 17th year I've used TT. Each year some pluses and then some minus'. TT doesn't ask the user friendly questions it used to. For example, when preparing a dependents return who is a full time student, it asks for a 1095A form completion. TT should indicate in next sentence, if the dependent is listed on another return as a dependent under the 1095A form - there is no need to complete it in the dependents return. Also, regardng 1099-Q and 1098-T forms, careful, if I listened to TT I would've been paying $1,048 in Taxes on the federal return. TT totally botched the question and calculation. Why would the dependent pay taxes on tuition paid or the scholarships they were awarded, and tax free qualified 529 account disbursements to pay tuition? Why would "run error" report return an error that states "the error is that you cant file electronically because of earning or no refund"? Just say no errors, your done!
Date published: 2021-04-30
Rated 5 out of 5 by from TurboTax is GREAT!! This was my first time using TurboTax Live Full Service. It was an awesome experience. After speaking with the expert assigned to me, I felt completely confident that my questions were answered and that my taxes would be prepared properly. The process for getting my taxes done was very easy and didn't take a lot of time. The assigned expert provided me with updates on what was happening with the preparation of my taxes and I was completely satisfied with that experience. Thank you Robert!!
Date published: 2021-04-30
Rated 5 out of 5 by from TurboTax was very helpful Experts were extremely helpful. Most of the screens were self-explanatory and sufficiently helpful.
Date published: 2021-04-30
Rated 5 out of 5 by from Turbo Tax is amazing! I was afraid to try Turbotax because I had the same tax preparer for10 years. I Signup for someone to help me, will not regret it. My tax preparer was amazing. Thank you, Linda.
Date published: 2021-04-30
Rated 5 out of 5 by from TURBO TAX IS GREAT! THE SOFTWARE IS VERY GOOD. ITS SELF EXPLANATORY. NOT HARD TO FOLLOW.
Date published: 2021-04-30
All TurboTax® Offerings Reviews - Page 3938
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome product!! I have been using TurboTax for over 20 years. I have looked at other tax preparer products (you all know who I'm referring to), but have yet to find one to compare to TurboTax. I will continue to use them for the next 20 years!!!
Date published: 2021-04-30
Rated 5 out of 5 by from My 1040 preparation was Excellant I completed 115 pages of documentation for Federal IRS and NY State!
Date published: 2021-04-30
Rated 3 out of 5 by from why do I always pay? I didn' ask for an extension. I don't mind paying some, but I always get stuck paying the 125.00 just like last year? it says free. Why doesn't it allow me to pick. This is the second year I got stuck paying 125.00 when its suppose to be free! It wont allow me to pick., it just sucks me in and I cant choose. I don't like this at ALL! I DONT TALK OR USE THE VIDEO PERSON AT ALL.
Date published: 2021-04-30
Rated 4 out of 5 by from Turbotax helps me understand the min. about taxes Having a search bar for all things tax related certainly helps with deciding on what applies to me, even when I answer no to most of them out of ignorance.
Date published: 2021-04-30
Rated 3 out of 5 by from Ok but purchase was confusing The program is ok, Especially like continuity from year to year and up to date forms. The second year in a row my order was goofed up so that rather then get the program on my computer, the program was by default in the cloud. I do not want my documents stored there. I understand that some people may want that, but frankly there is not enough information provided to make a clear choice amd effectuate that choice.
Date published: 2021-04-30
Rated 3 out of 5 by from Thought it would be a little more user friendly This is the 17th year I've used TT. Each year some pluses and then some minus'. TT doesn't ask the user friendly questions it used to. For example, when preparing a dependents return who is a full time student, it asks for a 1095A form completion. TT should indicate in next sentence, if the dependent is listed on another return as a dependent under the 1095A form - there is no need to complete it in the dependents return. Also, regardng 1099-Q and 1098-T forms, careful, if I listened to TT I would've been paying $1,048 in Taxes on the federal return. TT totally botched the question and calculation. Why would the dependent pay taxes on tuition paid or the scholarships they were awarded, and tax free qualified 529 account disbursements to pay tuition? Why would "run error" report return an error that states "the error is that you cant file electronically because of earning or no refund"? Just say no errors, your done!
Date published: 2021-04-30
Rated 5 out of 5 by from TurboTax is GREAT!! This was my first time using TurboTax Live Full Service. It was an awesome experience. After speaking with the expert assigned to me, I felt completely confident that my questions were answered and that my taxes would be prepared properly. The process for getting my taxes done was very easy and didn't take a lot of time. The assigned expert provided me with updates on what was happening with the preparation of my taxes and I was completely satisfied with that experience. Thank you Robert!!
Date published: 2021-04-30
Rated 5 out of 5 by from TurboTax was very helpful Experts were extremely helpful. Most of the screens were self-explanatory and sufficiently helpful.
Date published: 2021-04-30
Rated 5 out of 5 by from Turbo Tax is amazing! I was afraid to try Turbotax because I had the same tax preparer for10 years. I Signup for someone to help me, will not regret it. My tax preparer was amazing. Thank you, Linda.
Date published: 2021-04-30
Rated 5 out of 5 by from TURBO TAX IS GREAT! THE SOFTWARE IS VERY GOOD. ITS SELF EXPLANATORY. NOT HARD TO FOLLOW.
Date published: 2021-04-30
All TurboTax® Offerings Reviews - Page 3938