TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Olivia was helpful, TurboTax stays best-in-class With confusing tax deduction paperwork, the ability to schedule a live chat with a specialist in the same day (within hours) and get the guidance I needed to file, the value TurboTax offers is unbeatable!
Date published: 2022-03-21
Rated 4 out of 5 by from Easy & with no issues so far Awesome Affordable Easier tax websites Less paperwork Convenient
Date published: 2022-03-21
Rated 1 out of 5 by from I am totally fed up with Turbo Tax This product is not cheap ($79.99 Costco Price plus tax) and not a good value. This year, I was again forced to search for extra advice on turbo-tax forums just so I could proceed (e.g. entering vehicle mileage for rental; entering 1099-R forms for 2020 excess contributions to Roth; entering information for Health Savings Accounts; computing estimated taxes due to anticipated 2022 income changes). This was time-consuming and frustrating, especially since some of the reasons I needed to go to forums for advice was the wonky way that Turbo Tax set up its interview process...not the complexity of the tax system itself. And the reason I bought Turbo Tax was to make the process simpler, not harder. A better interview process or more information on the interview screens could have saved me considerable effort. I also hate Turbo Tax for trying to upsell me during the use of a product I already paid too much for. And I hate them for their lobbying efforts in Congress in an effort to keep our tax system more complex so that they can make more money from their lousy product.
Date published: 2022-03-21
Rated 5 out of 5 by from TURBO TAX IS AWESOME ALL OF THE TAX EXPERTS WERE VERY PATIENT AND COURTEOUS WITH ME!
Date published: 2022-03-21
Rated 5 out of 5 by from Very Easy My expert was knowledgeable and I feel confident my return was done correctly.
Date published: 2022-03-21
Rated 4 out of 5 by from easy all is good in the neighborhood except review of turbo tax
Date published: 2022-03-21
Rated 5 out of 5 by from Turbotax is awesome Simple and Quick anddddddddddddddddddddddddddddddddddddd
Date published: 2022-03-21
Rated 3 out of 5 by from Gets taxes done, but did not help when needed I've filed using TT for 2 years now and both times owed over $1500 because of a very, very, very painfully simple error that I just figured out myself finally this year. TT did not catch this, even when I spent an hour last year with a TT "expert" combing through all of my info to figure out the discrepancy. I also started out thinking it was going to be $59 for the service, then at the end they add another $49 to file the state portion, which of course you want to do but that almost doubles the cost. Then at the end there was another $25 fee to pay with credit card on top of all the other fees, I'm coming away from this experience really quite upset and out a lot of money - honestly I will be looking into getting a CPA or something for next year because this really sucked.
Date published: 2022-03-21
Rated 5 out of 5 by from great i enjoyed it because Richard did everything for m. All i had to do was upload my documents.
Date published: 2022-03-21
Rated 4 out of 5 by from Turbotax@support.intuit.tax.com It was more difficult than expected. It is not easy to get questions answered.
Date published: 2022-03-21
All TurboTax® Offerings Reviews - Page 3868
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Olivia was helpful, TurboTax stays best-in-class With confusing tax deduction paperwork, the ability to schedule a live chat with a specialist in the same day (within hours) and get the guidance I needed to file, the value TurboTax offers is unbeatable!
Date published: 2022-03-21
Rated 4 out of 5 by from Easy & with no issues so far Awesome Affordable Easier tax websites Less paperwork Convenient
Date published: 2022-03-21
Rated 1 out of 5 by from I am totally fed up with Turbo Tax This product is not cheap ($79.99 Costco Price plus tax) and not a good value. This year, I was again forced to search for extra advice on turbo-tax forums just so I could proceed (e.g. entering vehicle mileage for rental; entering 1099-R forms for 2020 excess contributions to Roth; entering information for Health Savings Accounts; computing estimated taxes due to anticipated 2022 income changes). This was time-consuming and frustrating, especially since some of the reasons I needed to go to forums for advice was the wonky way that Turbo Tax set up its interview process...not the complexity of the tax system itself. And the reason I bought Turbo Tax was to make the process simpler, not harder. A better interview process or more information on the interview screens could have saved me considerable effort. I also hate Turbo Tax for trying to upsell me during the use of a product I already paid too much for. And I hate them for their lobbying efforts in Congress in an effort to keep our tax system more complex so that they can make more money from their lousy product.
Date published: 2022-03-21
Rated 5 out of 5 by from TURBO TAX IS AWESOME ALL OF THE TAX EXPERTS WERE VERY PATIENT AND COURTEOUS WITH ME!
Date published: 2022-03-21
Rated 5 out of 5 by from Very Easy My expert was knowledgeable and I feel confident my return was done correctly.
Date published: 2022-03-21
Rated 4 out of 5 by from easy all is good in the neighborhood except review of turbo tax
Date published: 2022-03-21
Rated 5 out of 5 by from Turbotax is awesome Simple and Quick anddddddddddddddddddddddddddddddddddddd
Date published: 2022-03-21
Rated 3 out of 5 by from Gets taxes done, but did not help when needed I've filed using TT for 2 years now and both times owed over $1500 because of a very, very, very painfully simple error that I just figured out myself finally this year. TT did not catch this, even when I spent an hour last year with a TT "expert" combing through all of my info to figure out the discrepancy. I also started out thinking it was going to be $59 for the service, then at the end they add another $49 to file the state portion, which of course you want to do but that almost doubles the cost. Then at the end there was another $25 fee to pay with credit card on top of all the other fees, I'm coming away from this experience really quite upset and out a lot of money - honestly I will be looking into getting a CPA or something for next year because this really sucked.
Date published: 2022-03-21
Rated 5 out of 5 by from great i enjoyed it because Richard did everything for m. All i had to do was upload my documents.
Date published: 2022-03-21
Rated 4 out of 5 by from Turbotax@support.intuit.tax.com It was more difficult than expected. It is not easy to get questions answered.
Date published: 2022-03-21
All TurboTax® Offerings Reviews - Page 3868