TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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TurboTax Online
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TurboTax Live Full Service
Rated 5 out of 5 by
lonnie85 from
Lonnie's return
Great program. Very helpful. Able to complete my returns easily.
Date published: 2022-06-14
Rated 5 out of 5 by
Dlxgirl from
Very Convenient
I had never used a service like this. I had always used an accountant. This process was very easy and the service I received was outstanding.
Date published: 2022-06-14
Rated 5 out of 5 by
Brundage from
Turbo Tax made it very easy and far less confusing
My expert was very supportive and helpful in the preparation of my tax return.
Date published: 2022-06-14
Rated 4 out of 5 by
SpeedyG10 from
Easiest one yet!
This year turbo tax was easier to use and more user friendly
Date published: 2022-06-14
Rated 5 out of 5 by
Anquan from
N/A
It's was great everything went great she was amazing
Date published: 2022-06-14
Rated 5 out of 5 by
Jpeterson39 from
Turbo tax is awesome
Marty was amazing he was very patient and gave me an awesome experience.
Date published: 2022-06-14
Rated 5 out of 5 by
Scorpio607 from
Great results very helpful happy
Very helpful resolved my issue once physically able to talk to someone
Date published: 2022-06-14
Rated 5 out of 5 by
Brooklyn baby from
Awesome
Awesome very helpful would recommend to everyone.!
Date published: 2022-06-14
Rated 5 out of 5 by
Qris from
The Full Service Option is Awesome
This full service product is worth way more than the cost. I had my complicated returns completed in the same day.
Date published: 2022-06-14
Rated 2 out of 5 by
ATXlm from
Tax Expert great / problem with product close out
Tax Expert was amazing to walk me through a problem that I had as my first time around with filing my 2021 taxes, my return was not closed out. I had already paid for Full Service and worked with another expert, who was great, answered all my questions, and set me up to close out. I thought all was completed. I had received an email from Turbo Tax a few weeks after I filed and it stated I did not check out. Immediately, I had contacted Turbo Tax to see what had happened. This was an issue trying to get back to my initial tax expert or to talk to a manager to resolve issue. This made filing taxes stressful as I couldn't talk to a manager right away. For some reason, my return was not filed, my return was kicked out of the system, and I had to re-work my return with my tax expert. She was assigned to my return and she was understanding and friendly. Upon researching, she could see part of my return but had to fill in some information. At this point, I had never been contacted by a manager. Furthermore, when she finished, I still could not close out my return properly. I had to get on the phone with my tax expert while she walked through the process with a manager on the other line with her. I still have not spoken to a manager. I think that when this problem was brought to light, a manager could have solved whatever happened in the Turbo Tax system and it would not have taken as much time.
All TurboTax® Offerings Reviews - Page 3736
Date published: 2022-06-14
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
lonnie85 from
Lonnie's return
Great program. Very helpful. Able to complete my returns easily.
Date published: 2022-06-14
Rated 5 out of 5 by
Dlxgirl from
Very Convenient
I had never used a service like this. I had always used an accountant. This process was very easy and the service I received was outstanding.
Date published: 2022-06-14
Rated 5 out of 5 by
Brundage from
Turbo Tax made it very easy and far less confusing
My expert was very supportive and helpful in the preparation of my tax return.
Date published: 2022-06-14
Rated 4 out of 5 by
SpeedyG10 from
Easiest one yet!
This year turbo tax was easier to use and more user friendly
Date published: 2022-06-14
Rated 5 out of 5 by
Anquan from
N/A
It's was great everything went great she was amazing
Date published: 2022-06-14
Rated 5 out of 5 by
Jpeterson39 from
Turbo tax is awesome
Marty was amazing he was very patient and gave me an awesome experience.
Date published: 2022-06-14
Rated 5 out of 5 by
Scorpio607 from
Great results very helpful happy
Very helpful resolved my issue once physically able to talk to someone
Date published: 2022-06-14
Rated 5 out of 5 by
Brooklyn baby from
Awesome
Awesome very helpful would recommend to everyone.!
Date published: 2022-06-14
Rated 5 out of 5 by
Qris from
The Full Service Option is Awesome
This full service product is worth way more than the cost. I had my complicated returns completed in the same day.
Date published: 2022-06-14
Rated 2 out of 5 by
ATXlm from
Tax Expert great / problem with product close out
Tax Expert was amazing to walk me through a problem that I had as my first time around with filing my 2021 taxes, my return was not closed out. I had already paid for Full Service and worked with another expert, who was great, answered all my questions, and set me up to close out. I thought all was completed. I had received an email from Turbo Tax a few weeks after I filed and it stated I did not check out. Immediately, I had contacted Turbo Tax to see what had happened. This was an issue trying to get back to my initial tax expert or to talk to a manager to resolve issue. This made filing taxes stressful as I couldn't talk to a manager right away. For some reason, my return was not filed, my return was kicked out of the system, and I had to re-work my return with my tax expert. She was assigned to my return and she was understanding and friendly. Upon researching, she could see part of my return but had to fill in some information. At this point, I had never been contacted by a manager. Furthermore, when she finished, I still could not close out my return properly. I had to get on the phone with my tax expert while she walked through the process with a manager on the other line with her. I still have not spoken to a manager. I think that when this problem was brought to light, a manager could have solved whatever happened in the Turbo Tax system and it would not have taken as much time.
All TurboTax® Offerings Reviews - Page 3736
Date published: 2022-06-14