TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Lonnie's return Great program. Very helpful. Able to complete my returns easily.
Date published: 2022-06-14
Rated 5 out of 5 by from Very Convenient I had never used a service like this. I had always used an accountant. This process was very easy and the service I received was outstanding.
Date published: 2022-06-14
Rated 5 out of 5 by from Turbo Tax made it very easy and far less confusing My expert was very supportive and helpful in the preparation of my tax return.
Date published: 2022-06-14
Rated 4 out of 5 by from Easiest one yet! This year turbo tax was easier to use and more user friendly
Date published: 2022-06-14
Rated 5 out of 5 by from N/A It's was great everything went great she was amazing
Date published: 2022-06-14
Rated 5 out of 5 by from Turbo tax is awesome Marty was amazing he was very patient and gave me an awesome experience.
Date published: 2022-06-14
Rated 5 out of 5 by from Great results very helpful happy Very helpful resolved my issue once physically able to talk to someone
Date published: 2022-06-14
Rated 5 out of 5 by from Awesome Awesome very helpful would recommend to everyone.!
Date published: 2022-06-14
Rated 5 out of 5 by from The Full Service Option is Awesome This full service product is worth way more than the cost. I had my complicated returns completed in the same day.
Date published: 2022-06-14
Rated 2 out of 5 by from Tax Expert great / problem with product close out Tax Expert was amazing to walk me through a problem that I had as my first time around with filing my 2021 taxes, my return was not closed out. I had already paid for Full Service and worked with another expert, who was great, answered all my questions, and set me up to close out. I thought all was completed. I had received an email from Turbo Tax a few weeks after I filed and it stated I did not check out. Immediately, I had contacted Turbo Tax to see what had happened. This was an issue trying to get back to my initial tax expert or to talk to a manager to resolve issue. This made filing taxes stressful as I couldn't talk to a manager right away. For some reason, my return was not filed, my return was kicked out of the system, and I had to re-work my return with my tax expert. She was assigned to my return and she was understanding and friendly. Upon researching, she could see part of my return but had to fill in some information. At this point, I had never been contacted by a manager. Furthermore, when she finished, I still could not close out my return properly. I had to get on the phone with my tax expert while she walked through the process with a manager on the other line with her. I still have not spoken to a manager. I think that when this problem was brought to light, a manager could have solved whatever happened in the Turbo Tax system and it would not have taken as much time.
Date published: 2022-06-14
All TurboTax® Offerings Reviews - Page 3736
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Lonnie's return Great program. Very helpful. Able to complete my returns easily.
Date published: 2022-06-14
Rated 5 out of 5 by from Very Convenient I had never used a service like this. I had always used an accountant. This process was very easy and the service I received was outstanding.
Date published: 2022-06-14
Rated 5 out of 5 by from Turbo Tax made it very easy and far less confusing My expert was very supportive and helpful in the preparation of my tax return.
Date published: 2022-06-14
Rated 4 out of 5 by from Easiest one yet! This year turbo tax was easier to use and more user friendly
Date published: 2022-06-14
Rated 5 out of 5 by from N/A It's was great everything went great she was amazing
Date published: 2022-06-14
Rated 5 out of 5 by from Turbo tax is awesome Marty was amazing he was very patient and gave me an awesome experience.
Date published: 2022-06-14
Rated 5 out of 5 by from Great results very helpful happy Very helpful resolved my issue once physically able to talk to someone
Date published: 2022-06-14
Rated 5 out of 5 by from Awesome Awesome very helpful would recommend to everyone.!
Date published: 2022-06-14
Rated 5 out of 5 by from The Full Service Option is Awesome This full service product is worth way more than the cost. I had my complicated returns completed in the same day.
Date published: 2022-06-14
Rated 2 out of 5 by from Tax Expert great / problem with product close out Tax Expert was amazing to walk me through a problem that I had as my first time around with filing my 2021 taxes, my return was not closed out. I had already paid for Full Service and worked with another expert, who was great, answered all my questions, and set me up to close out. I thought all was completed. I had received an email from Turbo Tax a few weeks after I filed and it stated I did not check out. Immediately, I had contacted Turbo Tax to see what had happened. This was an issue trying to get back to my initial tax expert or to talk to a manager to resolve issue. This made filing taxes stressful as I couldn't talk to a manager right away. For some reason, my return was not filed, my return was kicked out of the system, and I had to re-work my return with my tax expert. She was assigned to my return and she was understanding and friendly. Upon researching, she could see part of my return but had to fill in some information. At this point, I had never been contacted by a manager. Furthermore, when she finished, I still could not close out my return properly. I had to get on the phone with my tax expert while she walked through the process with a manager on the other line with her. I still have not spoken to a manager. I think that when this problem was brought to light, a manager could have solved whatever happened in the Turbo Tax system and it would not have taken as much time.
Date published: 2022-06-14
All TurboTax® Offerings Reviews - Page 3736