TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281681 reviews)
Star ratings are from 2021
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Great Agent, Great Support So thankful for Kimberly who helped with our very complicated taxes! From losing jobs, to unemployment, to becoming self employed, she was on top of all details and got us the best refund possible. Thankful for this service and will be using again.
Date published: 2021-04-16
Rated 5 out of 5 by from So easy and reliable! I had online help any time I needed it with the chat box with live experts. It was so helpful and made the process that much easier.
Date published: 2021-04-16
Rated 5 out of 5 by from Turbotax is easy and fast It was so easy and fast they help with everything.
Date published: 2021-04-16
Rated 5 out of 5 by from turbo tax no problems with using turbo tax finished in good time
Date published: 2021-04-16
Rated 5 out of 5 by from Easy Filing federal and state tax is easy and straight forward with Turbo Tax.
Date published: 2021-04-16
Rated 5 out of 5 by from great good work great job very fast job helpful skill outstanding job great service
Date published: 2021-04-16
Rated 5 out of 5 by from Fast and Easy TurboTax made the daunting tax prep work so easy and convenient.
Date published: 2021-04-16
Rated 5 out of 5 by from Makes life easier! Fast, through simple, and easy to use. Makes tax filing a lot simpler. I don't dread tax season now because the walkthroughs are very educational and helpful.
Date published: 2021-04-16
Rated 4 out of 5 by from Duplicate 1099 error not yet fixed by April 16th Overall Turbo Tax is very good.. However, this year a common duplicate 1099 situation caused my return to be rejected once submitted. The same 1099s were submitted prior years without issue. TT review does not catch as error (because it is not an error with the tax input). However, some type of "fix" was installed March 26th for CD/Download version, which caused this error to occur for many people (based on on-line forum). I do not know if the on-line version has the same issue. 3 weeks later the issue is still present. Two updates have occurred but neither fixed this issue. This is unacceptable. One of 3 CS reps knew of the issue and pointed me to the forum. One CS rep could only read the same info I was receiving for the reject but she was pleasant and transferred me to an "expert". The 'expert' CS rep chastised me for using a CD version, told me she had other calls and hung up. There is a work around (change amounts by .01) but that is not a fix. Most other features of Turbo Tax are great. I paid a firm to do my taxes the year I moved to a different state and also had solar credits. That did not go well and ended up having to file amended returns. I should have stuck with Turbo Tax. If an error occurs next year, I may change my mind about TT. According to the forum I was reading other tax software programs did not have the duplicate 1099 error. It is a known TT error but CS states that it is an IRS issue. That is the most frustrating part.
Date published: 2021-04-16
Rated 5 out of 5 by from TurboTax Live is the best! Our experience with Autumn was very pleasant and extremely professional. We expected to pay and are actually getting a refund. When answering our questions she explained everything clearly and concisely. Great job!
Date published: 2021-04-16
All TurboTax® Offerings Reviews - Page 3664
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Agent, Great Support So thankful for Kimberly who helped with our very complicated taxes! From losing jobs, to unemployment, to becoming self employed, she was on top of all details and got us the best refund possible. Thankful for this service and will be using again.
Date published: 2021-04-16
Rated 5 out of 5 by from So easy and reliable! I had online help any time I needed it with the chat box with live experts. It was so helpful and made the process that much easier.
Date published: 2021-04-16
Rated 5 out of 5 by from Turbotax is easy and fast It was so easy and fast they help with everything.
Date published: 2021-04-16
Rated 5 out of 5 by from turbo tax no problems with using turbo tax finished in good time
Date published: 2021-04-16
Rated 5 out of 5 by from Easy Filing federal and state tax is easy and straight forward with Turbo Tax.
Date published: 2021-04-16
Rated 5 out of 5 by from great good work great job very fast job helpful skill outstanding job great service
Date published: 2021-04-16
Rated 5 out of 5 by from Fast and Easy TurboTax made the daunting tax prep work so easy and convenient.
Date published: 2021-04-16
Rated 5 out of 5 by from Makes life easier! Fast, through simple, and easy to use. Makes tax filing a lot simpler. I don't dread tax season now because the walkthroughs are very educational and helpful.
Date published: 2021-04-16
Rated 4 out of 5 by from Duplicate 1099 error not yet fixed by April 16th Overall Turbo Tax is very good.. However, this year a common duplicate 1099 situation caused my return to be rejected once submitted. The same 1099s were submitted prior years without issue. TT review does not catch as error (because it is not an error with the tax input). However, some type of "fix" was installed March 26th for CD/Download version, which caused this error to occur for many people (based on on-line forum). I do not know if the on-line version has the same issue. 3 weeks later the issue is still present. Two updates have occurred but neither fixed this issue. This is unacceptable. One of 3 CS reps knew of the issue and pointed me to the forum. One CS rep could only read the same info I was receiving for the reject but she was pleasant and transferred me to an "expert". The 'expert' CS rep chastised me for using a CD version, told me she had other calls and hung up. There is a work around (change amounts by .01) but that is not a fix. Most other features of Turbo Tax are great. I paid a firm to do my taxes the year I moved to a different state and also had solar credits. That did not go well and ended up having to file amended returns. I should have stuck with Turbo Tax. If an error occurs next year, I may change my mind about TT. According to the forum I was reading other tax software programs did not have the duplicate 1099 error. It is a known TT error but CS states that it is an IRS issue. That is the most frustrating part.
Date published: 2021-04-16
Rated 5 out of 5 by from TurboTax Live is the best! Our experience with Autumn was very pleasant and extremely professional. We expected to pay and are actually getting a refund. When answering our questions she explained everything clearly and concisely. Great job!
Date published: 2021-04-16
All TurboTax® Offerings Reviews - Page 3664