TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Turbo Tax is great! User friendly for the tax challenged. They guide you step-by-step through the whole process.
Date published: 2022-04-19
Rated 3 out of 5 by from Same navigation annoyances as always I don't care for the navigation of the Turbo Tax interview...just little annoyances. Like: a) When you finish a section, it returns you to the list of what you have done, but you have to scroll to the bottom to continue. b) When you revisit a section, it asks you all the same questions (which makes sense), but some are not filled out with the previous answer...particularly if the answer was "none of these" (which is often the case). I will probably try a different program next year.
Date published: 2022-04-19
Rated 1 out of 5 by from This is a scummy business. You should make it very clear what is covered in your free plan before starting. HSA accounts are not listed as an item not covered under the free plan. Also, you don't advertise that choosing to pay for your services with my refund actually costs an extra fee. I didn't know until I was about to finalize.
Date published: 2022-04-19
Rated 5 out of 5 by from Good Good experience , easy directions too follow. Will use the unit again
Date published: 2022-04-19
Rated 5 out of 5 by from Scared Filer I was scared and nervous but Turbo Tax walked me through it went through and verified my information multiple times and each time it was correct!! I was gaining confidence everytime I used the multiple checkers!!
Date published: 2022-04-19
Rated 4 out of 5 by from Great experience live experts were busy but the help menu was very resourceful
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is Super Helpful and User Friendly I was able to get through a pretty complicated tax situation with the help of Turbo Tax. I was able to get significant tax deductions through its self-employment tax service. I got on the phone with a Turbo Tax representative, who walked me through my questions for 1 hour. She was truly amazing! I am really thankful for the service I received. I was able to file my taxes on time.
Date published: 2022-04-19
Rated 4 out of 5 by from Turbo Tax Is Great I have been using Turbo Tax for well over a decade. However the past several years that I have been purchasing the Turbo Tax software retail, I always have problems downloading the CD which never just starts and prompts for the validation number on its own. It is very discouraging and frustrating so much so I am thinking of switching to another software next year.
Date published: 2022-04-19
Rated 4 out of 5 by from TurboTax My Review One thing that is missing that would be helpful for repeat customers is the automatic calculation of carry-over deductions. It is frustrating when a couple like us does not have enough deductions for one year or we are over for the year that the software does not automatically calculate it for me.
Date published: 2022-04-19
Rated 5 out of 5 by from Great Excellent results. I’ve used turbo tax for the last 6 years
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 358
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is great! User friendly for the tax challenged. They guide you step-by-step through the whole process.
Date published: 2022-04-19
Rated 3 out of 5 by from Same navigation annoyances as always I don't care for the navigation of the Turbo Tax interview...just little annoyances. Like: a) When you finish a section, it returns you to the list of what you have done, but you have to scroll to the bottom to continue. b) When you revisit a section, it asks you all the same questions (which makes sense), but some are not filled out with the previous answer...particularly if the answer was "none of these" (which is often the case). I will probably try a different program next year.
Date published: 2022-04-19
Rated 1 out of 5 by from This is a scummy business. You should make it very clear what is covered in your free plan before starting. HSA accounts are not listed as an item not covered under the free plan. Also, you don't advertise that choosing to pay for your services with my refund actually costs an extra fee. I didn't know until I was about to finalize.
Date published: 2022-04-19
Rated 5 out of 5 by from Good Good experience , easy directions too follow. Will use the unit again
Date published: 2022-04-19
Rated 5 out of 5 by from Scared Filer I was scared and nervous but Turbo Tax walked me through it went through and verified my information multiple times and each time it was correct!! I was gaining confidence everytime I used the multiple checkers!!
Date published: 2022-04-19
Rated 4 out of 5 by from Great experience live experts were busy but the help menu was very resourceful
Date published: 2022-04-19
Rated 5 out of 5 by from Turbo Tax is Super Helpful and User Friendly I was able to get through a pretty complicated tax situation with the help of Turbo Tax. I was able to get significant tax deductions through its self-employment tax service. I got on the phone with a Turbo Tax representative, who walked me through my questions for 1 hour. She was truly amazing! I am really thankful for the service I received. I was able to file my taxes on time.
Date published: 2022-04-19
Rated 4 out of 5 by from Turbo Tax Is Great I have been using Turbo Tax for well over a decade. However the past several years that I have been purchasing the Turbo Tax software retail, I always have problems downloading the CD which never just starts and prompts for the validation number on its own. It is very discouraging and frustrating so much so I am thinking of switching to another software next year.
Date published: 2022-04-19
Rated 4 out of 5 by from TurboTax My Review One thing that is missing that would be helpful for repeat customers is the automatic calculation of carry-over deductions. It is frustrating when a couple like us does not have enough deductions for one year or we are over for the year that the software does not automatically calculate it for me.
Date published: 2022-04-19
Rated 5 out of 5 by from Great Excellent results. I’ve used turbo tax for the last 6 years
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 358