TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 2 out of 5 by from Turbo Tax Premier has been a good product before This year 2021 has caused me great grief. I can't seem to get to the final steps to file.. I get to a point where I am getting"how to pay for a defense cost" with no option to op out and just pay the state filing fee and then they will file. No one has been able to explain why no choice is given. Is it a mandatory $45.00 fee? Is there a processing fee for this free filing? The final straw was a request for an account number to complete the purchase ! What purchase, I bought this Turbo Tax Premier disc at Costco and have a license code and chose to download using the option of "InstallTurboTax.com. Is there a glitch in your system?
Date published: 2022-03-26
Rated 5 out of 5 by from Always use Turbotax Great help. Easy to use. The live Expert was (Brenda) was very helpful.
Date published: 2022-03-26
Rated 4 out of 5 by from Helpful insight from experts Had experts readily available to help with all the filing questions that I had. Not too shabby of a program, however even with filing myself still had to pay about 170+ for utilizing TurboTax.
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Tax to my rescue Best way to file, step by step, which was a big help.
Date published: 2022-03-26
Rated 4 out of 5 by from First time using the full service My overall experience was very positive and the expert I was paired with was friendly and responsive in providing answers to my questions. I would recommend Bill to others using TurboTax!
Date published: 2022-03-26
Rated 5 out of 5 by from TurboTax is Awesome Lanie is the best! She always kept me in the loop and communication was on point with her.
Date published: 2022-03-26
Rated 5 out of 5 by from Very Helpful Very good step by step process Explanations provided in the margins of pages are helpful TurboTax imported a lot of the information automatically, making things run smoothly
Date published: 2022-03-26
Rated 2 out of 5 by from Had Some Problems We've been using TurboTax for over a dozen years. The past 2 years have been a challenge. This year I had to get customer support on the line to help me install it. When I imported documents, some were missing some relevant information. Finally, On a sheet describing some stock we sold, the stock titles printed out in what looked like Chinese.
Date published: 2022-03-26
Rated 5 out of 5 by from great program very helpful and utmost secure, appreciate the easy way to do taxes, error and audit free
Date published: 2022-03-26
Rated 5 out of 5 by from This program and SUPPORT equals confidence! The program is easy, friendly and organized with expert support at my fingertips. I do wish the chat program would allow a split screen experience. The current program requires the user to minimize the chatbox while working with a shared screen. The user has to interpret curser movements to understand the expert's needs and questions. It would be great if the chat box could be restored during the dual work sessions.
Date published: 2022-03-26
All TurboTax® Offerings Reviews - Page 3564
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbo Tax Premier has been a good product before This year 2021 has caused me great grief. I can't seem to get to the final steps to file.. I get to a point where I am getting"how to pay for a defense cost" with no option to op out and just pay the state filing fee and then they will file. No one has been able to explain why no choice is given. Is it a mandatory $45.00 fee? Is there a processing fee for this free filing? The final straw was a request for an account number to complete the purchase ! What purchase, I bought this Turbo Tax Premier disc at Costco and have a license code and chose to download using the option of "InstallTurboTax.com. Is there a glitch in your system?
Date published: 2022-03-26
Rated 5 out of 5 by from Always use Turbotax Great help. Easy to use. The live Expert was (Brenda) was very helpful.
Date published: 2022-03-26
Rated 4 out of 5 by from Helpful insight from experts Had experts readily available to help with all the filing questions that I had. Not too shabby of a program, however even with filing myself still had to pay about 170+ for utilizing TurboTax.
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Tax to my rescue Best way to file, step by step, which was a big help.
Date published: 2022-03-26
Rated 4 out of 5 by from First time using the full service My overall experience was very positive and the expert I was paired with was friendly and responsive in providing answers to my questions. I would recommend Bill to others using TurboTax!
Date published: 2022-03-26
Rated 5 out of 5 by from TurboTax is Awesome Lanie is the best! She always kept me in the loop and communication was on point with her.
Date published: 2022-03-26
Rated 5 out of 5 by from Very Helpful Very good step by step process Explanations provided in the margins of pages are helpful TurboTax imported a lot of the information automatically, making things run smoothly
Date published: 2022-03-26
Rated 2 out of 5 by from Had Some Problems We've been using TurboTax for over a dozen years. The past 2 years have been a challenge. This year I had to get customer support on the line to help me install it. When I imported documents, some were missing some relevant information. Finally, On a sheet describing some stock we sold, the stock titles printed out in what looked like Chinese.
Date published: 2022-03-26
Rated 5 out of 5 by from great program very helpful and utmost secure, appreciate the easy way to do taxes, error and audit free
Date published: 2022-03-26
Rated 5 out of 5 by from This program and SUPPORT equals confidence! The program is easy, friendly and organized with expert support at my fingertips. I do wish the chat program would allow a split screen experience. The current program requires the user to minimize the chatbox while working with a shared screen. The user has to interpret curser movements to understand the expert's needs and questions. It would be great if the chat box could be restored during the dual work sessions.
Date published: 2022-03-26
All TurboTax® Offerings Reviews - Page 3564