TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Continue to use this program Awesom I have no issues with the program and have used it for the last 20 years . The program is easy to use and they have so many extra features and the lookups for the forms is nice to use.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax makes it so easy Turbo Tax is so easy to use! It is fast and easy! Did my taxes in a few hours!
Date published: 2023-04-10
Rated 2 out of 5 by from Turbo tax has my info but made me enter manually Not too impressed again, it said free state and wanted to charge me 25.00 to file.. to get 36.00 back. I will just go on state site and file it for free .
Date published: 2023-04-10
Rated 3 out of 5 by from The Add-on Fess Get You You think you're paying one price until you get to the end and they tack on added fees.
Date published: 2023-04-10
Rated 5 out of 5 by from TurboTax continues to be a huge help I want to single out Tax advisor Lynne (case 1518560358) who put in extra time and effort on a weekend to track down where, why and how a deduction was being calculated. She had to look into the backend details of what TTax was doing and why--none of which I could see in any of the details at the user end. Lynne was friendly, gracious, concerned and a top professional in how she tackled my query. She took time to send a follow-up email detailing the answer to my query. I am very grateful, since it took a number of queries through chat and with other experts before I got to speak to her. I am putting this feedback here since the TTax survey timed out and I could not access it again to complete it. All of the experts were excellent this year. I have three issues that were frustrating to me: (1) I needed an advisor to find where to adjust my refund on both returns. Virginia was particularly hard to find. (2) the sequence to view the entire return summary was really hard to figure out. Tools->view summary-> then having to know to look at the left menu to click again to view all of the pages---not okay. (3) it seemed as though even though experts said they were sending customer surveys, only 2 ever came through to me (yes, I checked spam and I am not blocking any intuit-related email IDs).
Date published: 2023-04-10
Rated 5 out of 5 by from Walks you right through everything. Federal return was pretty straight forward. PA state was a little confusing at one point. NJ state was fairly straight forward.
Date published: 2023-04-10
Rated 4 out of 5 by from review Thorough, quick, and simple to use. My 8th year using it.
Date published: 2023-04-10
Rated 5 out of 5 by from Excellent experience I have been using TurboTax for several years - it is a good product, easy to use, and easy to submit online. Very secure and safe too
Date published: 2023-04-10
Rated 1 out of 5 by from 2022 Home & Business Terrible experience and support is non existant. Could not use product due to software bugs with windows updates. Support help is IMPOSSIBLE to reach and after days finally did they were no help, told me to call Microsoft. Next time will use another software product that cares about their customers
Date published: 2023-04-10
Rated 5 out of 5 by from turbo tax was clear and easy to read turbo tax had clear instructions, encouraging prompts, and was easy to follow
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3508
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Continue to use this program Awesom I have no issues with the program and have used it for the last 20 years . The program is easy to use and they have so many extra features and the lookups for the forms is nice to use.
Date published: 2023-04-10
Rated 5 out of 5 by from Turbo Tax makes it so easy Turbo Tax is so easy to use! It is fast and easy! Did my taxes in a few hours!
Date published: 2023-04-10
Rated 2 out of 5 by from Turbo tax has my info but made me enter manually Not too impressed again, it said free state and wanted to charge me 25.00 to file.. to get 36.00 back. I will just go on state site and file it for free .
Date published: 2023-04-10
Rated 3 out of 5 by from The Add-on Fess Get You You think you're paying one price until you get to the end and they tack on added fees.
Date published: 2023-04-10
Rated 5 out of 5 by from TurboTax continues to be a huge help I want to single out Tax advisor Lynne (case 1518560358) who put in extra time and effort on a weekend to track down where, why and how a deduction was being calculated. She had to look into the backend details of what TTax was doing and why--none of which I could see in any of the details at the user end. Lynne was friendly, gracious, concerned and a top professional in how she tackled my query. She took time to send a follow-up email detailing the answer to my query. I am very grateful, since it took a number of queries through chat and with other experts before I got to speak to her. I am putting this feedback here since the TTax survey timed out and I could not access it again to complete it. All of the experts were excellent this year. I have three issues that were frustrating to me: (1) I needed an advisor to find where to adjust my refund on both returns. Virginia was particularly hard to find. (2) the sequence to view the entire return summary was really hard to figure out. Tools->view summary-> then having to know to look at the left menu to click again to view all of the pages---not okay. (3) it seemed as though even though experts said they were sending customer surveys, only 2 ever came through to me (yes, I checked spam and I am not blocking any intuit-related email IDs).
Date published: 2023-04-10
Rated 5 out of 5 by from Walks you right through everything. Federal return was pretty straight forward. PA state was a little confusing at one point. NJ state was fairly straight forward.
Date published: 2023-04-10
Rated 4 out of 5 by from review Thorough, quick, and simple to use. My 8th year using it.
Date published: 2023-04-10
Rated 5 out of 5 by from Excellent experience I have been using TurboTax for several years - it is a good product, easy to use, and easy to submit online. Very secure and safe too
Date published: 2023-04-10
Rated 1 out of 5 by from 2022 Home & Business Terrible experience and support is non existant. Could not use product due to software bugs with windows updates. Support help is IMPOSSIBLE to reach and after days finally did they were no help, told me to call Microsoft. Next time will use another software product that cares about their customers
Date published: 2023-04-10
Rated 5 out of 5 by from turbo tax was clear and easy to read turbo tax had clear instructions, encouraging prompts, and was easy to follow
Date published: 2023-04-10
All TurboTax® Offerings Reviews - Page 3508