TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Turbo Tax 5+ years Turbo Tax did a good job. Unfortunately, Turbo Tax did not have all State forms so I am forced to use a multi-step process
Date published: 2022-03-26
Rated 5 out of 5 by from TurboTax is Easy! The simple step-by-step process is great. Makes me feel more confident I'm doing things correctly and getting the best refund possible.
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Tax is GREAT I like the fact that I can go back and double check my entries to ensure they are correct. When someone does your taxes for you there is the pressure to get them done then and there. Not so with Turbo Tax!
Date published: 2022-03-26
Rated 3 out of 5 by from Took along time to get forms We have used TurboTax for years and had no issues so far. Last year and this year have been different however, the forms have been slow coming so I had to delay significantly my Tax Filing. I am not a procrastinator but the delay makes me feel like one.
Date published: 2022-03-26
Rated 5 out of 5 by from Quick and easy Quick and easy to file. You can save your progress and return on another date.
Date published: 2022-03-26
Rated 3 out of 5 by from Easy To Use But Not Always Correct It is annoying that TurboTax is now trying to make everyone use their online version. What happens when they get hacked? The program is easy to use but makes occasional serious mistakes. For example, when I bought an electric car the way they handled the tax credit was wrong and cost me a few hundred dollars and it is virtually impossible to manually correct an error made by TurboTax even when you know it is wrong. They also make some other stupid assumptions, such as assuming that your only tax payments in the future will be quarterly estimated tax, not including payments taken out of funds withdrawn from a tax exempt IRA. All the simple stuff is correct but don't believe that this program can correctly handle anything that is more than simple. It's not bad for the price and beats the heck out of paying an accountant (mine also made an occasional serious mistake, which I found one year when I did it myself which took many, many hours) but don't buy their hype that this thing will always get your maximum refund. It is annoying that they will not allow you to correct the stupid mistakes the program makes.
Date published: 2022-03-26
Rated 5 out of 5 by from Easy to use Easy to use. Chat button was not helpful but did not take away from the user friendliness of the system
Date published: 2022-03-26
Rated 2 out of 5 by from Problems with Turbotax updates I have been using Turbotax for thirty+ years. Since it was MacInTax! The last few years have been horrible!!! There are so many updates! The updates will not install. I have tried all of the suggestions; turn off Security & Virus protection. Run as Admin... All of them. The only way to update AND submit my taxes was to uninstall, and reinstall the application from the Turbotax WEb site! NOT acceptable!!!!
Date published: 2022-03-26
Rated 3 out of 5 by from Going downhill This product is going downhill. This year the CD that came with the package would not install, so I had to: call support Prove my purchase Download a replacement software package then install Once installed, I did my taxes and the software would not allow me to file because it set a Disaster Distribution flag and would not allow me to clear it (since there was no distribution). A form is supposed to be ready 3/31/22 and I may be able to fix it then.
Date published: 2022-03-26
Rated 4 out of 5 by from Turbo Tax I should not have to start my return again because I chose a higher priced package in error.
Date published: 2022-03-26
All TurboTax® Offerings Reviews - Page 3417
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax 5+ years Turbo Tax did a good job. Unfortunately, Turbo Tax did not have all State forms so I am forced to use a multi-step process
Date published: 2022-03-26
Rated 5 out of 5 by from TurboTax is Easy! The simple step-by-step process is great. Makes me feel more confident I'm doing things correctly and getting the best refund possible.
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Tax is GREAT I like the fact that I can go back and double check my entries to ensure they are correct. When someone does your taxes for you there is the pressure to get them done then and there. Not so with Turbo Tax!
Date published: 2022-03-26
Rated 3 out of 5 by from Took along time to get forms We have used TurboTax for years and had no issues so far. Last year and this year have been different however, the forms have been slow coming so I had to delay significantly my Tax Filing. I am not a procrastinator but the delay makes me feel like one.
Date published: 2022-03-26
Rated 5 out of 5 by from Quick and easy Quick and easy to file. You can save your progress and return on another date.
Date published: 2022-03-26
Rated 3 out of 5 by from Easy To Use But Not Always Correct It is annoying that TurboTax is now trying to make everyone use their online version. What happens when they get hacked? The program is easy to use but makes occasional serious mistakes. For example, when I bought an electric car the way they handled the tax credit was wrong and cost me a few hundred dollars and it is virtually impossible to manually correct an error made by TurboTax even when you know it is wrong. They also make some other stupid assumptions, such as assuming that your only tax payments in the future will be quarterly estimated tax, not including payments taken out of funds withdrawn from a tax exempt IRA. All the simple stuff is correct but don't believe that this program can correctly handle anything that is more than simple. It's not bad for the price and beats the heck out of paying an accountant (mine also made an occasional serious mistake, which I found one year when I did it myself which took many, many hours) but don't buy their hype that this thing will always get your maximum refund. It is annoying that they will not allow you to correct the stupid mistakes the program makes.
Date published: 2022-03-26
Rated 5 out of 5 by from Easy to use Easy to use. Chat button was not helpful but did not take away from the user friendliness of the system
Date published: 2022-03-26
Rated 2 out of 5 by from Problems with Turbotax updates I have been using Turbotax for thirty+ years. Since it was MacInTax! The last few years have been horrible!!! There are so many updates! The updates will not install. I have tried all of the suggestions; turn off Security & Virus protection. Run as Admin... All of them. The only way to update AND submit my taxes was to uninstall, and reinstall the application from the Turbotax WEb site! NOT acceptable!!!!
Date published: 2022-03-26
Rated 3 out of 5 by from Going downhill This product is going downhill. This year the CD that came with the package would not install, so I had to: call support Prove my purchase Download a replacement software package then install Once installed, I did my taxes and the software would not allow me to file because it set a Disaster Distribution flag and would not allow me to clear it (since there was no distribution). A form is supposed to be ready 3/31/22 and I may be able to fix it then.
Date published: 2022-03-26
Rated 4 out of 5 by from Turbo Tax I should not have to start my return again because I chose a higher priced package in error.
Date published: 2022-03-26
All TurboTax® Offerings Reviews - Page 3417