TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 3 out of 5 by from What is it I pay more and more for each year? Your program is loaded with ads for your own programs continually popping up throughout the process. Rates continue to climb and this year is even more. So, on top of rising prices and stagnating wages you feel its appropriate to charge unreasonable amounts for your programs. Last year I got stiffed by you for a purchased program and this year you have additional fees. Last year for turbotax.
Date published: 2023-04-13
Rated 1 out of 5 by from Overcharging more each year I've been a loyal TT customer for almost 20 years. Each year they jack up the price and continually make me upgrade during the process of entering information. Technically, I would qualify for the free version but the cheapest they offer me is the Deluxe. Then it wouldn't let me add my expenses for an independent contractor position without upgrading to Premium and paying $120. That didn't even include state. They jacked up the state price to $59 with no other options except to delete it and not file. UGH!!!!!! We ended up getting screwed out of $178 just to file. We could have gone to an accountant for that price. I'm done!
Date published: 2023-04-13
Rated 1 out of 5 by from Stop Terrible UI, clunky and unhelpful. The interface is so cold and heartless that it made my wife burst into tears. This service is designed to do just that, yall know it, and it shouldn't exist.
Date published: 2023-04-13
Rated 4 out of 5 by from IP PIN Just e-filed, but they never asked for the IP PIN. If it doesn't work because of that, I'll be ticked.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo tax is great. It was FAst and easy to use. Everything easy to find.
Date published: 2023-04-13
Rated 2 out of 5 by from TurboTax lobbies to keep tax complicated I wish Intuit, the creators of Turbo Tax would lobby the feds to simplify tax, instead of keeping it complicated.
Date published: 2023-04-13
Rated 5 out of 5 by from A seamless, quick experience AGAIN I was going to use a free service. I got to the end to find that I owed a lot. I came over to TurboTax to see if it was an error, but alas, I do owe that much. BUT, TurboTax was able to explain to me in a bit more detail, which I found valuable (like, why I owed that much AND told me there was a penalty for not withholding enough, which the other service did not tell me). All that and they still did not charge me! Fantastic. This is why I keep coming back.
Date published: 2023-04-13
Rated 5 out of 5 by from Great Easy to use and every year it gets more intuitive.
Date published: 2023-04-13
Rated 2 out of 5 by from turbo tax so so 59 for fed and 59 for state not that much more to have a professional do it.
Date published: 2023-04-13
Rated 4 out of 5 by from It was a good software Most of thing are great, but some of State tax return massage was error.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3408
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from What is it I pay more and more for each year? Your program is loaded with ads for your own programs continually popping up throughout the process. Rates continue to climb and this year is even more. So, on top of rising prices and stagnating wages you feel its appropriate to charge unreasonable amounts for your programs. Last year I got stiffed by you for a purchased program and this year you have additional fees. Last year for turbotax.
Date published: 2023-04-13
Rated 1 out of 5 by from Overcharging more each year I've been a loyal TT customer for almost 20 years. Each year they jack up the price and continually make me upgrade during the process of entering information. Technically, I would qualify for the free version but the cheapest they offer me is the Deluxe. Then it wouldn't let me add my expenses for an independent contractor position without upgrading to Premium and paying $120. That didn't even include state. They jacked up the state price to $59 with no other options except to delete it and not file. UGH!!!!!! We ended up getting screwed out of $178 just to file. We could have gone to an accountant for that price. I'm done!
Date published: 2023-04-13
Rated 1 out of 5 by from Stop Terrible UI, clunky and unhelpful. The interface is so cold and heartless that it made my wife burst into tears. This service is designed to do just that, yall know it, and it shouldn't exist.
Date published: 2023-04-13
Rated 4 out of 5 by from IP PIN Just e-filed, but they never asked for the IP PIN. If it doesn't work because of that, I'll be ticked.
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo tax is great. It was FAst and easy to use. Everything easy to find.
Date published: 2023-04-13
Rated 2 out of 5 by from TurboTax lobbies to keep tax complicated I wish Intuit, the creators of Turbo Tax would lobby the feds to simplify tax, instead of keeping it complicated.
Date published: 2023-04-13
Rated 5 out of 5 by from A seamless, quick experience AGAIN I was going to use a free service. I got to the end to find that I owed a lot. I came over to TurboTax to see if it was an error, but alas, I do owe that much. BUT, TurboTax was able to explain to me in a bit more detail, which I found valuable (like, why I owed that much AND told me there was a penalty for not withholding enough, which the other service did not tell me). All that and they still did not charge me! Fantastic. This is why I keep coming back.
Date published: 2023-04-13
Rated 5 out of 5 by from Great Easy to use and every year it gets more intuitive.
Date published: 2023-04-13
Rated 2 out of 5 by from turbo tax so so 59 for fed and 59 for state not that much more to have a professional do it.
Date published: 2023-04-13
Rated 4 out of 5 by from It was a good software Most of thing are great, but some of State tax return massage was error.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3408