TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 4 out of 5 by from Turbotax is very good I have used TurboTax for years and like how it works. The program's help and instructions have improved every year. I would highly recommend it for use by others. However, this year I had some difficulty in e-filing my state return. When I went to pay on-line by credit card for the state filing, I could not advance in the program because the page "Continue" button was just off screen. Numerous attempts to reduce or move screen page to reach button failed. I had opted to enter my Intuit account when entering the credit card information. After many failed attempts, including restarting the Turbotax program, and calling the support telephone line with not success, I tried completing the state e-filing as a "guest" and had success in that the page screen made the "continue" button visible. A minor program problem that needs fixing, but frustrating when trying to complete your taxes.
Date published: 2022-03-26
Rated 3 out of 5 by from Mostly a good experience. Download was not. The software is very good. It allows me to go through step-by-step or to work through each section on my own, which I think is much quicker. Plus, I can get any extra form that is not prepackaged in the walk-through. My only frustration came into play when I could not find how to download the software on my computer. I like it better that way. I did not want to file online. Once I found the download area (and it was not easy), and I already put in my payment information, I was almost tricked into switching to the Online service anyway. I was so furious. It took me well over 45 minutes to get this far and then I did not see right away where to go to get the download. I'm sure it's because I was already seeing red and just too frustrated. I knew what I wanted, obviously. For God's sakes, you can't get to that page by mistake. Why would I want to then switch to online????? Because of this, I am docking 2 stars.
Date published: 2022-03-26
Rated 5 out of 5 by from TurboTax is very reliable Always have used TurboTax and They did talk the work perfectly.
Date published: 2022-03-26
Rated 5 out of 5 by from TurboTax was great except for the 1116 Form TruboTax was great like always, have used TurboTax for over 15 years and this was the first time I had any issue, When I loaded my Edward Jones accounts the foreign credits did not populate to the proper form. The form 1116 did not get populated, had to do some extra work to get the 1116 form work properly.
Date published: 2022-03-26
Rated 5 out of 5 by from Outstanding performance I got some issues, however the support and help that I received were amazing to solve my second thoughts. I appreciate a lot the guidance throughout this process.
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo tax was great Turbo tax explained everything thru out the process.
Date published: 2022-03-26
Rated 2 out of 5 by from First time using Turbo Tax Unfortunately, not a good experience for me. There's a glitch on the system and it has taken way more than a week to resolve. I am still waiting to complete the process.
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Tax is awesome I love Turbo Tax. It is so easy to use. Turbo Tax walks you through every step of the filing process.
Date published: 2022-03-26
Rated 5 out of 5 by from Very easy Love how easy and helpful this is. They ask questions and make sure it’s easy to understand
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Tax makes filing my taxes simple! Excellent experience as always. The info/explanation boxes are very helpful and seem to have more information this year. Good examples for topics that are new to me this year. It would be helpful if the font in the info boxes could also be adjustable since they were a little small.
Date published: 2022-03-26
All TurboTax® Offerings Reviews - Page 3406
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbotax is very good I have used TurboTax for years and like how it works. The program's help and instructions have improved every year. I would highly recommend it for use by others. However, this year I had some difficulty in e-filing my state return. When I went to pay on-line by credit card for the state filing, I could not advance in the program because the page "Continue" button was just off screen. Numerous attempts to reduce or move screen page to reach button failed. I had opted to enter my Intuit account when entering the credit card information. After many failed attempts, including restarting the Turbotax program, and calling the support telephone line with not success, I tried completing the state e-filing as a "guest" and had success in that the page screen made the "continue" button visible. A minor program problem that needs fixing, but frustrating when trying to complete your taxes.
Date published: 2022-03-26
Rated 3 out of 5 by from Mostly a good experience. Download was not. The software is very good. It allows me to go through step-by-step or to work through each section on my own, which I think is much quicker. Plus, I can get any extra form that is not prepackaged in the walk-through. My only frustration came into play when I could not find how to download the software on my computer. I like it better that way. I did not want to file online. Once I found the download area (and it was not easy), and I already put in my payment information, I was almost tricked into switching to the Online service anyway. I was so furious. It took me well over 45 minutes to get this far and then I did not see right away where to go to get the download. I'm sure it's because I was already seeing red and just too frustrated. I knew what I wanted, obviously. For God's sakes, you can't get to that page by mistake. Why would I want to then switch to online????? Because of this, I am docking 2 stars.
Date published: 2022-03-26
Rated 5 out of 5 by from TurboTax is very reliable Always have used TurboTax and They did talk the work perfectly.
Date published: 2022-03-26
Rated 5 out of 5 by from TurboTax was great except for the 1116 Form TruboTax was great like always, have used TurboTax for over 15 years and this was the first time I had any issue, When I loaded my Edward Jones accounts the foreign credits did not populate to the proper form. The form 1116 did not get populated, had to do some extra work to get the 1116 form work properly.
Date published: 2022-03-26
Rated 5 out of 5 by from Outstanding performance I got some issues, however the support and help that I received were amazing to solve my second thoughts. I appreciate a lot the guidance throughout this process.
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo tax was great Turbo tax explained everything thru out the process.
Date published: 2022-03-26
Rated 2 out of 5 by from First time using Turbo Tax Unfortunately, not a good experience for me. There's a glitch on the system and it has taken way more than a week to resolve. I am still waiting to complete the process.
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Tax is awesome I love Turbo Tax. It is so easy to use. Turbo Tax walks you through every step of the filing process.
Date published: 2022-03-26
Rated 5 out of 5 by from Very easy Love how easy and helpful this is. They ask questions and make sure it’s easy to understand
Date published: 2022-03-26
Rated 5 out of 5 by from Turbo Tax makes filing my taxes simple! Excellent experience as always. The info/explanation boxes are very helpful and seem to have more information this year. Good examples for topics that are new to me this year. It would be helpful if the font in the info boxes could also be adjustable since they were a little small.
Date published: 2022-03-26
All TurboTax® Offerings Reviews - Page 3406