TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Getting Worse and Charging More Outside of the cost of the service (Premier) being $25 more dollars compared to what I clicked on through TurboTax's website (I ended up paying $99 even though the link on the website was promoting $75 - that didn't even include the absurd state filing charge), filing was more cumbersome than usual. P.S. Don't sell any personal items that you may need to get a 1099-K for because you have to itemize it through what looks like a 1099-B form and TurboTax provides ZERO help on how to do that (their search/help function doesn't answer a single question regarding how to properly do this - you'll just end up watching multiple tax filing YouTube videos until you find the right one, which is totally worth the $99 /s). I will most definitely be using another service next year.
Date published: 2023-04-11
Rated 5 out of 5 by from Another Year Another Turbo Tax Worked as promised and just follow the prompts to a successful conclusion. Was happy with the ease of figuring out my taxes.
Date published: 2023-04-11
Rated 4 out of 5 by from I did my taxes with confidence It still takes me all night but Turbo Tax organizes everything and expedites it quickly
Date published: 2023-04-11
Rated 4 out of 5 by from Thorough but clumsy I have been using TurboTax for decades, and it astounds me that the interface is still so clumsy. It finds errors, but cannot help you locate the information needed to resolve it? It will let you see the IRS forms, and even edit fields, but it cannot take you from a field back into the step by step that edited that field? Interfaces have come a long way since the early 2000's and this one desperately needs an update.
Date published: 2023-04-11
Rated 4 out of 5 by from Have Used Turbo Tax for Many Years Although I am fmailiar with Turbo Tax, the difficulties are different each year. Not sure it will ever be easy for me to use. Nonetheless, in the end our taxes are filed each year without audits.
Date published: 2023-04-11
Rated 5 out of 5 by from turbo taz is amazing i love it with turbo tax i had no problems i got all my refunds on time
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax made doing my taxes a happy experience. This is the first tie i did not get upset doing my taxes. Thank you to the two people who called me and helped me with the forms i had. The program was easy to use and had answers to all the questions i had.
Date published: 2023-04-11
Rated 4 out of 5 by from Good I thought it was $59. It was not $59. Not cool turbo tax.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax, A Great Product I found Turbo Tax to be a great product. I have been using for the last 15 to 20 years. They make it simple by giving different options on how to navigate the product. A good explanation is there for anything that you want. Has a good community where one can pose questions and get answers. It does multiple checks before filing your tax returns. Overall, I recommend this. I asked my daughter to switch over to this product.
Date published: 2023-04-11
Rated 4 out of 5 by from Quite Good The service seems more approachable than when I last used it in 2018. I like connecting my bank accounts.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3406
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Getting Worse and Charging More Outside of the cost of the service (Premier) being $25 more dollars compared to what I clicked on through TurboTax's website (I ended up paying $99 even though the link on the website was promoting $75 - that didn't even include the absurd state filing charge), filing was more cumbersome than usual. P.S. Don't sell any personal items that you may need to get a 1099-K for because you have to itemize it through what looks like a 1099-B form and TurboTax provides ZERO help on how to do that (their search/help function doesn't answer a single question regarding how to properly do this - you'll just end up watching multiple tax filing YouTube videos until you find the right one, which is totally worth the $99 /s). I will most definitely be using another service next year.
Date published: 2023-04-11
Rated 5 out of 5 by from Another Year Another Turbo Tax Worked as promised and just follow the prompts to a successful conclusion. Was happy with the ease of figuring out my taxes.
Date published: 2023-04-11
Rated 4 out of 5 by from I did my taxes with confidence It still takes me all night but Turbo Tax organizes everything and expedites it quickly
Date published: 2023-04-11
Rated 4 out of 5 by from Thorough but clumsy I have been using TurboTax for decades, and it astounds me that the interface is still so clumsy. It finds errors, but cannot help you locate the information needed to resolve it? It will let you see the IRS forms, and even edit fields, but it cannot take you from a field back into the step by step that edited that field? Interfaces have come a long way since the early 2000's and this one desperately needs an update.
Date published: 2023-04-11
Rated 4 out of 5 by from Have Used Turbo Tax for Many Years Although I am fmailiar with Turbo Tax, the difficulties are different each year. Not sure it will ever be easy for me to use. Nonetheless, in the end our taxes are filed each year without audits.
Date published: 2023-04-11
Rated 5 out of 5 by from turbo taz is amazing i love it with turbo tax i had no problems i got all my refunds on time
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax made doing my taxes a happy experience. This is the first tie i did not get upset doing my taxes. Thank you to the two people who called me and helped me with the forms i had. The program was easy to use and had answers to all the questions i had.
Date published: 2023-04-11
Rated 4 out of 5 by from Good I thought it was $59. It was not $59. Not cool turbo tax.
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax, A Great Product I found Turbo Tax to be a great product. I have been using for the last 15 to 20 years. They make it simple by giving different options on how to navigate the product. A good explanation is there for anything that you want. Has a good community where one can pose questions and get answers. It does multiple checks before filing your tax returns. Overall, I recommend this. I asked my daughter to switch over to this product.
Date published: 2023-04-11
Rated 4 out of 5 by from Quite Good The service seems more approachable than when I last used it in 2018. I like connecting my bank accounts.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3406