TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 5 out of 5 by from Intuitive Great user interface, nice layout, easy navigation
Date published: 2023-04-13
Rated 5 out of 5 by from TurboTax really helped me easily file my taxes Filing my taxes by myself would have been very difficult so TurboTax really helped me out
Date published: 2023-04-13
Rated 5 out of 5 by from Easy and thorough Very user friendly!!! Will absolutely use TurboTax again!!
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax easy easy to complete and e-file return.Used for last 8 years.
Date published: 2023-04-13
Rated 5 out of 5 by from Great Product, 3rd Year Using It All of the steps were simple, and the app would not let you skip something. I have confidence in the calculations.
Date published: 2023-04-13
Rated 1 out of 5 by from Needs work.... Added an income for another family member via form 1099-K to the wrong person's form. Turbotax WOULD NOT delete it. Deleted it multiple times, kept coming back. Finally gave up and did everything by hand. Will NEVER purchase this software again
Date published: 2023-04-13
Rated 5 out of 5 by from Easy to use Easy but is a bit annoying at the end as I had to keep resubmitting things quite often
Date published: 2023-04-13
Rated 4 out of 5 by from Helpful but not always clear or easy. I've used TurboTax for many years, and it's a powerful and helpful tool. However, there are times it's not clear or easy: this year, we saw an apparent jump in our tax bracket due to a small additional bit of income - it turned out that the issue was that small bit of income bumped us over an AGI limit for a tax credit, so we had to pay tax for that bit of income PLUS we lost the refundable credit, making a big difference in our taxes due - but it took literally hours of time (with your tech support) to figure it out. The 3 tech support folks were great, and they tried really hard, it was just a really obscure issue, made worse by the fact the program didn't flag what had made the change - we had to figure it out the hard way. Also, when I tried to edit that income at one point, the program wouldn't let me access the data again, no matter how I tried to get to it. Luckily, by that point, I was able to figure out I didn't have to change it, but if I had, I would've been stuck.
Date published: 2023-04-13
Rated 5 out of 5 by from Love Turbo Tax I have used TT successfully for eight years! It has been an easy and quick service. I am a math teacher and let my students know how easy and quick TT can be.
Date published: 2023-04-13
Rated 1 out of 5 by from Bio data Why do I have to send my biometric data to a third party service?
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3395
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Intuitive Great user interface, nice layout, easy navigation
Date published: 2023-04-13
Rated 5 out of 5 by from TurboTax really helped me easily file my taxes Filing my taxes by myself would have been very difficult so TurboTax really helped me out
Date published: 2023-04-13
Rated 5 out of 5 by from Easy and thorough Very user friendly!!! Will absolutely use TurboTax again!!
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax easy easy to complete and e-file return.Used for last 8 years.
Date published: 2023-04-13
Rated 5 out of 5 by from Great Product, 3rd Year Using It All of the steps were simple, and the app would not let you skip something. I have confidence in the calculations.
Date published: 2023-04-13
Rated 1 out of 5 by from Needs work.... Added an income for another family member via form 1099-K to the wrong person's form. Turbotax WOULD NOT delete it. Deleted it multiple times, kept coming back. Finally gave up and did everything by hand. Will NEVER purchase this software again
Date published: 2023-04-13
Rated 5 out of 5 by from Easy to use Easy but is a bit annoying at the end as I had to keep resubmitting things quite often
Date published: 2023-04-13
Rated 4 out of 5 by from Helpful but not always clear or easy. I've used TurboTax for many years, and it's a powerful and helpful tool. However, there are times it's not clear or easy: this year, we saw an apparent jump in our tax bracket due to a small additional bit of income - it turned out that the issue was that small bit of income bumped us over an AGI limit for a tax credit, so we had to pay tax for that bit of income PLUS we lost the refundable credit, making a big difference in our taxes due - but it took literally hours of time (with your tech support) to figure it out. The 3 tech support folks were great, and they tried really hard, it was just a really obscure issue, made worse by the fact the program didn't flag what had made the change - we had to figure it out the hard way. Also, when I tried to edit that income at one point, the program wouldn't let me access the data again, no matter how I tried to get to it. Luckily, by that point, I was able to figure out I didn't have to change it, but if I had, I would've been stuck.
Date published: 2023-04-13
Rated 5 out of 5 by from Love Turbo Tax I have used TT successfully for eight years! It has been an easy and quick service. I am a math teacher and let my students know how easy and quick TT can be.
Date published: 2023-04-13
Rated 1 out of 5 by from Bio data Why do I have to send my biometric data to a third party service?
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3395