TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Best Service I haven’t filed taxes in forever but now needing to file again. I’m glad i went with TurboTax.
Date published: 2022-03-30
Rated 5 out of 5 by from turbo tax es lo mejor muy recomendable muy bien es lo mejor increible se los recomiendo ..
Date published: 2022-03-30
Rated 4 out of 5 by from turbotax problems I went through the whole process and my taxes wouldn't e-file. Very frustrating!! I called the support line and they were very helpful
Date published: 2022-03-30
Rated 5 out of 5 by from Vips TurboTax Vips Turbo Tax Great.. been using since 1990 couldn't have been easier
Date published: 2022-03-30
Rated 5 out of 5 by from Great job easy to follow. The program was easy to follow and complete all necessary forms.
Date published: 2022-03-30
Rated 1 out of 5 by from Experience is worse every year - hidden fees! Turbo Tax is sly, they sneak in fees left and right. I denied "live expert" help every time they pushed it on me (I think five throughout my application) yet still found out that I was in the Turbo Tax Premier Live product at the end of my taxes. There was no option to change this. Additionally, there is a $39 fee to pull funds from your return versus paying with a credit card or other payment - never mentioned until the very end of my taxes. Highly annoying and sneaky.
Date published: 2022-03-30
Rated 2 out of 5 by from Turbo tax has it's problems Customer Service. I was not impressed that I could not get through to a tax adviser in a timely manner by telephone. I had an issue with AGI, but the fixes listed and the videos did not solve the issue. When I did get through in a chat, I was told that no help was available because IRS did not have the correct information. This is the first year I have had a problem. I will use TurboTax in the future.
Date published: 2022-03-30
Rated 5 out of 5 by from I use TurboTax every year! TurboTax makes filing super easy. I used to hire a personal accountant, but TurboTax offers more services for less money.
Date published: 2022-03-30
Rated 1 out of 5 by from TurboTax Deluxe 2021 Not pleased. The worksheets for the 2021 return and not available and I can't figure out how to get them. The program says that a $16,600 carryover loss is available but it is not applied and the taxes are about $1,000 higher without the carryover loss. Maybe the worksheets would help understand the issue, but they do not seem to be available
Date published: 2022-03-30
Rated 3 out of 5 by from Disappointed with TurboTax this year I've been using TurboTax for years. However, this might be my last year. I saw a promo on Groupon for $15 off the TurboTax Self-Employed version. So, I clicked on the promo, finished my taxes, and there was no discount. It was the full price and no promo-code to enter to get the $15 savings. Then on one page it told me one total cost, and then when it was finalized, they tagged on additional fees for taxes. Why not show that on the screen before you submit for payment, so you know what the full cost is.
Date published: 2022-03-30
All TurboTax® Offerings Reviews - Page 3374
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Best Service I haven’t filed taxes in forever but now needing to file again. I’m glad i went with TurboTax.
Date published: 2022-03-30
Rated 5 out of 5 by from turbo tax es lo mejor muy recomendable muy bien es lo mejor increible se los recomiendo ..
Date published: 2022-03-30
Rated 4 out of 5 by from turbotax problems I went through the whole process and my taxes wouldn't e-file. Very frustrating!! I called the support line and they were very helpful
Date published: 2022-03-30
Rated 5 out of 5 by from Vips TurboTax Vips Turbo Tax Great.. been using since 1990 couldn't have been easier
Date published: 2022-03-30
Rated 5 out of 5 by from Great job easy to follow. The program was easy to follow and complete all necessary forms.
Date published: 2022-03-30
Rated 1 out of 5 by from Experience is worse every year - hidden fees! Turbo Tax is sly, they sneak in fees left and right. I denied "live expert" help every time they pushed it on me (I think five throughout my application) yet still found out that I was in the Turbo Tax Premier Live product at the end of my taxes. There was no option to change this. Additionally, there is a $39 fee to pull funds from your return versus paying with a credit card or other payment - never mentioned until the very end of my taxes. Highly annoying and sneaky.
Date published: 2022-03-30
Rated 2 out of 5 by from Turbo tax has it's problems Customer Service. I was not impressed that I could not get through to a tax adviser in a timely manner by telephone. I had an issue with AGI, but the fixes listed and the videos did not solve the issue. When I did get through in a chat, I was told that no help was available because IRS did not have the correct information. This is the first year I have had a problem. I will use TurboTax in the future.
Date published: 2022-03-30
Rated 5 out of 5 by from I use TurboTax every year! TurboTax makes filing super easy. I used to hire a personal accountant, but TurboTax offers more services for less money.
Date published: 2022-03-30
Rated 1 out of 5 by from TurboTax Deluxe 2021 Not pleased. The worksheets for the 2021 return and not available and I can't figure out how to get them. The program says that a $16,600 carryover loss is available but it is not applied and the taxes are about $1,000 higher without the carryover loss. Maybe the worksheets would help understand the issue, but they do not seem to be available
Date published: 2022-03-30
Rated 3 out of 5 by from Disappointed with TurboTax this year I've been using TurboTax for years. However, this might be my last year. I saw a promo on Groupon for $15 off the TurboTax Self-Employed version. So, I clicked on the promo, finished my taxes, and there was no discount. It was the full price and no promo-code to enter to get the $15 savings. Then on one page it told me one total cost, and then when it was finalized, they tagged on additional fees for taxes. Why not show that on the screen before you submit for payment, so you know what the full cost is.
Date published: 2022-03-30
All TurboTax® Offerings Reviews - Page 3374