TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 2 out of 5 by from TurboTax is easy, but it's super expensive I like that it's really easy to figure everything out with TurboTax, especially since I worked in a different state this year, and I was working as a contractor instead of an employee, and there were just a lot of questions that I had, but filing was very expensive. It costs $60 per return, so for me, that was 1 federal and 2 state, plus $40 for filing online. So It ended up costing me about $220 to file my taxes.
Date published: 2023-04-11
Rated 5 out of 5 by from Great TurboTax makes it all very easy. One thing though is they tell you it will be free until it comes time to pay, then they make you pay for premium.
Date published: 2023-04-11
Rated 3 out of 5 by from could have been more easier 1) I should be able to file FBAR. 2) More bank integration should be there like LMCU 3) Last year tax return needed to be entered. Why?
Date published: 2023-04-11
Rated 2 out of 5 by from misleading and confusing checkout process I have been using a TurboTax for a number of years and typically I have had a great experience. However, I am lowering my rating this year. For the first time ever, I was entitled to a refund. I opted to deduct the cost of filing from your federal tax refund, which seemed like a good idea. It was not until a few screens later in the wizard that I learned of a $39.00 "convenience" fee in the small print of the terms and conditions which hardly in the realm of reasonableness for a convenience. I had to search the help on how to remove that. For some reason, those instructions did not remove the fee immediately from the order summary screen and I had to contact a live agent to help get that resolved. The service rep was also perplexed that the order summary screen did not update when switching the payment method to a credit card for payment of the fee. Eventually it was resolved but not after a lot of extra time and irritation. I would recommend disclosing the fee amount up front in the same place the option can be chosen and/or lowering the fee to something reasonable like $3.00.
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax is Outstanding & Trustful!! Over a decade of using TurboTax!! I always trust TurboTax!
Date published: 2023-04-11
Rated 5 out of 5 by from so easy so easy they walk you through everything. simple to understand.
Date published: 2023-04-11
Rated 5 out of 5 by from excellent fast and easy to prepare. online questions led me through the entire tax preparation process
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax is a real deal Everything about Turbo Tax is great: navigating, finding and transferring the data, etc. Also the customer service is superb with on phone help Turbo Tax is the way to go especially for individual personal filing!
Date published: 2023-04-11
Rated 5 out of 5 by from Excellent It was one of the best experiences I had filing my taxes,the customer service was exquisite ✨✨✨✨
Date published: 2023-04-11
Rated 1 out of 5 by from Not happy I think spending $98.00 dollars for my taxes is not right. You advertise FREE. I am never using you again and if I knew in the beginning, I would have let you do more. That is much too much for a simple account. The 39-dollar fee too.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3325
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from TurboTax is easy, but it's super expensive I like that it's really easy to figure everything out with TurboTax, especially since I worked in a different state this year, and I was working as a contractor instead of an employee, and there were just a lot of questions that I had, but filing was very expensive. It costs $60 per return, so for me, that was 1 federal and 2 state, plus $40 for filing online. So It ended up costing me about $220 to file my taxes.
Date published: 2023-04-11
Rated 5 out of 5 by from Great TurboTax makes it all very easy. One thing though is they tell you it will be free until it comes time to pay, then they make you pay for premium.
Date published: 2023-04-11
Rated 3 out of 5 by from could have been more easier 1) I should be able to file FBAR. 2) More bank integration should be there like LMCU 3) Last year tax return needed to be entered. Why?
Date published: 2023-04-11
Rated 2 out of 5 by from misleading and confusing checkout process I have been using a TurboTax for a number of years and typically I have had a great experience. However, I am lowering my rating this year. For the first time ever, I was entitled to a refund. I opted to deduct the cost of filing from your federal tax refund, which seemed like a good idea. It was not until a few screens later in the wizard that I learned of a $39.00 "convenience" fee in the small print of the terms and conditions which hardly in the realm of reasonableness for a convenience. I had to search the help on how to remove that. For some reason, those instructions did not remove the fee immediately from the order summary screen and I had to contact a live agent to help get that resolved. The service rep was also perplexed that the order summary screen did not update when switching the payment method to a credit card for payment of the fee. Eventually it was resolved but not after a lot of extra time and irritation. I would recommend disclosing the fee amount up front in the same place the option can be chosen and/or lowering the fee to something reasonable like $3.00.
Date published: 2023-04-11
Rated 5 out of 5 by from TurboTax is Outstanding & Trustful!! Over a decade of using TurboTax!! I always trust TurboTax!
Date published: 2023-04-11
Rated 5 out of 5 by from so easy so easy they walk you through everything. simple to understand.
Date published: 2023-04-11
Rated 5 out of 5 by from excellent fast and easy to prepare. online questions led me through the entire tax preparation process
Date published: 2023-04-11
Rated 5 out of 5 by from Turbo Tax is a real deal Everything about Turbo Tax is great: navigating, finding and transferring the data, etc. Also the customer service is superb with on phone help Turbo Tax is the way to go especially for individual personal filing!
Date published: 2023-04-11
Rated 5 out of 5 by from Excellent It was one of the best experiences I had filing my taxes,the customer service was exquisite ✨✨✨✨
Date published: 2023-04-11
Rated 1 out of 5 by from Not happy I think spending $98.00 dollars for my taxes is not right. You advertise FREE. I am never using you again and if I knew in the beginning, I would have let you do more. That is much too much for a simple account. The 39-dollar fee too.
Date published: 2023-04-11
All TurboTax® Offerings Reviews - Page 3325