TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from From former terrific desktop version to this The Windows desktop version that one downloaded was literally the most brilliant piece of software I had ever used. I was forced to the online version starting last year and what a horror show. No more clear prompts. No more ease of switching from step-by-step mode to a la carte mode. "Resume where you left off" makes you go through a bunch of steps you already completed. Where do I enter estimated taxes, I never saw a prompt. Where do I enter a carryover loss from a prior year, never saw a prompt. The constant sleazy entreaties to upgrade.Terrible overall experience.
Date published: 2021-04-13
Rated 5 out of 5 by from Super Easy Liked the quick format. More like a dialogue and not a form being completed.
Date published: 2021-04-13
Rated 2 out of 5 by from IT STINKS THERE IS NO EASY WAY TO ADD IP PIN ONCE THE TAX RETURN IS REJECTED DUE TO MISSING IP PIN.
Date published: 2021-04-13
Rated 5 out of 5 by from Awesome Tool to file Tax Returns. I had been using Turbo Tax for past 8 years nearly. It was always excellent experience when it comes to guidance and support for filing my taxes. Way to go...
Date published: 2021-04-13
Rated 4 out of 5 by from Great and still going strong I have used Turbo Tax for many years and I think this year they have really gone all out to make it easier to use.
Date published: 2021-04-13
Rated 5 out of 5 by from I HAVE USED TURBO TAX FOR MANY YEARS. LOVE IT! GETTING OLDER, MORE OF A STRUGGLE TO DO TAXES BUT TURBO TAX TO THE RESCUE. ALL THE HELP I NEED AND MY TAXES ARE NOT SIMPLE!
Date published: 2021-04-13
Rated 5 out of 5 by from It is great to be led through the entire process It still seems to take a while to complete the forms, but it is nice to do it at home.
Date published: 2021-04-13
Rated 5 out of 5 by from Another successful year filing taxes with Turbotax Thanks Turbotax! Another successful year filing taxes made easy with your assistance.
Date published: 2021-04-13
Rated 5 out of 5 by from Great Program, Just One Major Glitch I have been using TurboTax Business for many years and find it to be extremely user friendly. I haven't run into any problems with the program. It's powerful and covers everything I need to do the Trust and Partnership (LLC) returns I prepare. However, in both 2019 and 2020, I ran into a very annoying problem with the activation of the program. It seems that every time Microsoft does an update to Windows, it must erase some data field and TurboTax thinks I am installing it for the first time, asking for the license code again. I work on these returns throughout March and April each year and I end up getting a message that I have installed the program 5 times and that is all I get. So far the only resolution is to call TurboTax and they end up sending me another code. This is very time consuming and needs to be fixed. Without this issue, the program would be fantastic.
Date published: 2021-04-13
Rated 4 out of 5 by from helped, would have been confused without. nice step by step process. Was very helpful in navigating.
Date published: 2021-04-13
All TurboTax® Offerings Reviews - Page 3295
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from From former terrific desktop version to this The Windows desktop version that one downloaded was literally the most brilliant piece of software I had ever used. I was forced to the online version starting last year and what a horror show. No more clear prompts. No more ease of switching from step-by-step mode to a la carte mode. "Resume where you left off" makes you go through a bunch of steps you already completed. Where do I enter estimated taxes, I never saw a prompt. Where do I enter a carryover loss from a prior year, never saw a prompt. The constant sleazy entreaties to upgrade.Terrible overall experience.
Date published: 2021-04-13
Rated 5 out of 5 by from Super Easy Liked the quick format. More like a dialogue and not a form being completed.
Date published: 2021-04-13
Rated 2 out of 5 by from IT STINKS THERE IS NO EASY WAY TO ADD IP PIN ONCE THE TAX RETURN IS REJECTED DUE TO MISSING IP PIN.
Date published: 2021-04-13
Rated 5 out of 5 by from Awesome Tool to file Tax Returns. I had been using Turbo Tax for past 8 years nearly. It was always excellent experience when it comes to guidance and support for filing my taxes. Way to go...
Date published: 2021-04-13
Rated 4 out of 5 by from Great and still going strong I have used Turbo Tax for many years and I think this year they have really gone all out to make it easier to use.
Date published: 2021-04-13
Rated 5 out of 5 by from I HAVE USED TURBO TAX FOR MANY YEARS. LOVE IT! GETTING OLDER, MORE OF A STRUGGLE TO DO TAXES BUT TURBO TAX TO THE RESCUE. ALL THE HELP I NEED AND MY TAXES ARE NOT SIMPLE!
Date published: 2021-04-13
Rated 5 out of 5 by from It is great to be led through the entire process It still seems to take a while to complete the forms, but it is nice to do it at home.
Date published: 2021-04-13
Rated 5 out of 5 by from Another successful year filing taxes with Turbotax Thanks Turbotax! Another successful year filing taxes made easy with your assistance.
Date published: 2021-04-13
Rated 5 out of 5 by from Great Program, Just One Major Glitch I have been using TurboTax Business for many years and find it to be extremely user friendly. I haven't run into any problems with the program. It's powerful and covers everything I need to do the Trust and Partnership (LLC) returns I prepare. However, in both 2019 and 2020, I ran into a very annoying problem with the activation of the program. It seems that every time Microsoft does an update to Windows, it must erase some data field and TurboTax thinks I am installing it for the first time, asking for the license code again. I work on these returns throughout March and April each year and I end up getting a message that I have installed the program 5 times and that is all I get. So far the only resolution is to call TurboTax and they end up sending me another code. This is very time consuming and needs to be fixed. Without this issue, the program would be fantastic.
Date published: 2021-04-13
Rated 4 out of 5 by from helped, would have been confused without. nice step by step process. Was very helpful in navigating.
Date published: 2021-04-13
All TurboTax® Offerings Reviews - Page 3295