TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Very User Friendly Able to do in more or less one sitting - highly recommend.
Date published: 2023-04-13
Rated 5 out of 5 by from My experience with Turbo Tax was very good I had the best most knowledgable expert to help me. Her name is Janet and she was so patient & KIND. She was so helpful & I can not say enough good things about her. Taxes are not fun & she made me think I knew what I was doing. Bless you Janet!
Date published: 2023-04-13
Rated 5 out of 5 by from Very efficient Great! Love the service and the stored histories from prior years
Date published: 2023-04-13
Rated 4 out of 5 by from Excellent - Except this year... (2023) Typically I'm very pleased with this software, but this year I've had to re-submit my returns five times (possibly more, I'm not sure yet!) - I don't know if it's the IRS or TurboTax but typically this isn't a problem that's why I chose to give it four stars - maybe someone will come along and help me out...
Date published: 2023-04-13
Rated 5 out of 5 by from Makes it simple the simplest way to do taxes with no major issues and fair prices
Date published: 2023-04-13
Rated 3 out of 5 by from TURBO TAX WITH UPCHARGE FEATURE I purchased the program at BJ. I did not like the way the program wanted to connect to all my personal accounts which was the constant default. Then after almost each step the program is trying to get you to pay an upcharge fee. And then at the end it again tried to double fee me. I had to call customer service which was good...but I have to wait for the refund...hope I get it...I used TurboTax for 2 years and then used H&R for 3 because they offered a bonus from Amazon. I used Turbo tax this year because thats what BJ and Sams was selling.
Date published: 2023-04-13
Rated 3 out of 5 by from It's fine, I've never tried anything else I'd love it if it were easier to enter my health insurance info (1095-A)-- it's really tedious.
Date published: 2023-04-13
Rated 1 out of 5 by from Poor Correction Algorithm Poor, Example Schedule E Alabama state only allows 5 lines within line 18, Turbo Tax didn't tell me that when I reviewed state return until I reviewed again after paying to file. This caused me to dig back through and figure out two rental properties expenses had to be combined into 5 lines total. Turbo Tax did absolutely nothing to mitigate this.
Date published: 2023-04-13
Rated 4 out of 5 by from I' m glad I didn't have to do it without Turbo Tax I had trouble deleting sections that I discovered I did not need once I filled anything in. Can you make this easier?
Date published: 2023-04-13
Rated 1 out of 5 by from New system is slower and incompetent. What a gigantic headache this software has become.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3266
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Very User Friendly Able to do in more or less one sitting - highly recommend.
Date published: 2023-04-13
Rated 5 out of 5 by from My experience with Turbo Tax was very good I had the best most knowledgable expert to help me. Her name is Janet and she was so patient & KIND. She was so helpful & I can not say enough good things about her. Taxes are not fun & she made me think I knew what I was doing. Bless you Janet!
Date published: 2023-04-13
Rated 5 out of 5 by from Very efficient Great! Love the service and the stored histories from prior years
Date published: 2023-04-13
Rated 4 out of 5 by from Excellent - Except this year... (2023) Typically I'm very pleased with this software, but this year I've had to re-submit my returns five times (possibly more, I'm not sure yet!) - I don't know if it's the IRS or TurboTax but typically this isn't a problem that's why I chose to give it four stars - maybe someone will come along and help me out...
Date published: 2023-04-13
Rated 5 out of 5 by from Makes it simple the simplest way to do taxes with no major issues and fair prices
Date published: 2023-04-13
Rated 3 out of 5 by from TURBO TAX WITH UPCHARGE FEATURE I purchased the program at BJ. I did not like the way the program wanted to connect to all my personal accounts which was the constant default. Then after almost each step the program is trying to get you to pay an upcharge fee. And then at the end it again tried to double fee me. I had to call customer service which was good...but I have to wait for the refund...hope I get it...I used TurboTax for 2 years and then used H&R for 3 because they offered a bonus from Amazon. I used Turbo tax this year because thats what BJ and Sams was selling.
Date published: 2023-04-13
Rated 3 out of 5 by from It's fine, I've never tried anything else I'd love it if it were easier to enter my health insurance info (1095-A)-- it's really tedious.
Date published: 2023-04-13
Rated 1 out of 5 by from Poor Correction Algorithm Poor, Example Schedule E Alabama state only allows 5 lines within line 18, Turbo Tax didn't tell me that when I reviewed state return until I reviewed again after paying to file. This caused me to dig back through and figure out two rental properties expenses had to be combined into 5 lines total. Turbo Tax did absolutely nothing to mitigate this.
Date published: 2023-04-13
Rated 4 out of 5 by from I' m glad I didn't have to do it without Turbo Tax I had trouble deleting sections that I discovered I did not need once I filled anything in. Can you make this easier?
Date published: 2023-04-13
Rated 1 out of 5 by from New system is slower and incompetent. What a gigantic headache this software has become.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3266