TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 4 out of 5 by from If you don't get a real answer, just ask again. I opted to speak with an expert twice. The first person I connected to pretty much told me she wasn't authorized to answer any questions about tax situations--she was only willing to offer assistance with using the interface if there was something I did not know how to do. I encountered someone more competent on my second attempt who heard my question, and then addressed that factual concern.
Date published: 2021-05-18
Rated 1 out of 5 by from Has Become Very Problematic I've been using TT Premier for at least a decade and have been relatively happy with the product. However, lately it seems to be much more problematic than ever before. Problems with activation in recent years and this year major problems with AGI identity verification. Did my brother's taxes and received repeated rejections purportedly from the IRS. Tried different AGI entries and different PINs (supposedly the IRS PIN system is no longer in use, yet TT will not allow e-filing without PINs). In my case, I know my brother filed a tax return last year and I know the AGI. The only way we were able to get it accepted was to enter zeros for the AGI. That would suggest that TT is rejecting the return, not the IRS!
Date published: 2021-05-18
Rated 5 out of 5 by from This is awesome! I love the format of this website and how easy it makes everything easy about filing taxes.
Date published: 2021-05-18
Rated 5 out of 5 by from Filed with some issues I did find there were some confusion on how to file a 1098-T and 1098-E...if you are in school file the 1098-T first before you add a 1098-E. The rep helped me with this issue and stayed on the line to make sure there were no other issues. I do find the price a little high...I can take this to a regular accountant for a little more. But it is helpful to have instant results.
Date published: 2021-05-18
Rated 5 out of 5 by from Very good Great live support. Individual discovered some errors and corrected them.
Date published: 2021-05-18
Rated 1 out of 5 by from No Help Available There is no way to get help with my question on IP PINS. I have spent most of my day trying to get help - can't connect to a call center, the IRS is too busy, sounds like I have to pay more money to get TurboTax Live - RIDICULOUS!
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax every year! I have used TurboTax for years because I like how it steps one thru all the items. Did have a few items in the 2020 version - I had accidentally indicated that we had 1095-A form and it was a challenge to find the right spot where to remove that check mark. Another item was that my employer had applied for the state ID and TurboTax did not stop me until I was ready to submit my return. An early warning would have been nice as I thought it was acceptable to have 'Applied for' in the state ID field.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax takes the stress out of taxes Been using this service for a few years now. I love its simplicity. They walk you through step by step so you know that your taxes are accurate. Thank you Turbo Tax. You've got a customer for life.
Date published: 2021-05-18
Rated 4 out of 5 by from Easy Easy to use, we have used turbo tax for several years, and it saves us money every year.
Date published: 2021-05-18
Rated 3 out of 5 by from slow to load Opening it takes to long as well as reopening once it is saved. Locked up several times during filing. Once the file is saved it shouldnt take longer than a few seconds to reopen get rid of the updates once the return has been started..
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 327
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from If you don't get a real answer, just ask again. I opted to speak with an expert twice. The first person I connected to pretty much told me she wasn't authorized to answer any questions about tax situations--she was only willing to offer assistance with using the interface if there was something I did not know how to do. I encountered someone more competent on my second attempt who heard my question, and then addressed that factual concern.
Date published: 2021-05-18
Rated 1 out of 5 by from Has Become Very Problematic I've been using TT Premier for at least a decade and have been relatively happy with the product. However, lately it seems to be much more problematic than ever before. Problems with activation in recent years and this year major problems with AGI identity verification. Did my brother's taxes and received repeated rejections purportedly from the IRS. Tried different AGI entries and different PINs (supposedly the IRS PIN system is no longer in use, yet TT will not allow e-filing without PINs). In my case, I know my brother filed a tax return last year and I know the AGI. The only way we were able to get it accepted was to enter zeros for the AGI. That would suggest that TT is rejecting the return, not the IRS!
Date published: 2021-05-18
Rated 5 out of 5 by from This is awesome! I love the format of this website and how easy it makes everything easy about filing taxes.
Date published: 2021-05-18
Rated 5 out of 5 by from Filed with some issues I did find there were some confusion on how to file a 1098-T and 1098-E...if you are in school file the 1098-T first before you add a 1098-E. The rep helped me with this issue and stayed on the line to make sure there were no other issues. I do find the price a little high...I can take this to a regular accountant for a little more. But it is helpful to have instant results.
Date published: 2021-05-18
Rated 5 out of 5 by from Very good Great live support. Individual discovered some errors and corrected them.
Date published: 2021-05-18
Rated 1 out of 5 by from No Help Available There is no way to get help with my question on IP PINS. I have spent most of my day trying to get help - can't connect to a call center, the IRS is too busy, sounds like I have to pay more money to get TurboTax Live - RIDICULOUS!
Date published: 2021-05-18
Rated 5 out of 5 by from TurboTax every year! I have used TurboTax for years because I like how it steps one thru all the items. Did have a few items in the 2020 version - I had accidentally indicated that we had 1095-A form and it was a challenge to find the right spot where to remove that check mark. Another item was that my employer had applied for the state ID and TurboTax did not stop me until I was ready to submit my return. An early warning would have been nice as I thought it was acceptable to have 'Applied for' in the state ID field.
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax takes the stress out of taxes Been using this service for a few years now. I love its simplicity. They walk you through step by step so you know that your taxes are accurate. Thank you Turbo Tax. You've got a customer for life.
Date published: 2021-05-18
Rated 4 out of 5 by from Easy Easy to use, we have used turbo tax for several years, and it saves us money every year.
Date published: 2021-05-18
Rated 3 out of 5 by from slow to load Opening it takes to long as well as reopening once it is saved. Locked up several times during filing. Once the file is saved it shouldnt take longer than a few seconds to reopen get rid of the updates once the return has been started..
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 327