TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 4 out of 5 by from It is what it is... Each year we have to face the taxman (death comes but once). I'm a long, long time user of Turbo Tax products, beginning in the dark age of the 5.25" floppy disks. Filing today is quicker and easier, but challenging if you are used seeing the tax forms and schedules as you are completing them. I would give this review five stars except that you do not see your tax package until you file. I wish they had a pre-pay option.
Date published: 2022-04-01
Rated 5 out of 5 by from I Love This Platform I have been using this since I started filing my taxes.
Date published: 2022-04-01
Rated 5 out of 5 by from Awesome Amazing service ! Very efficient and supportive. Highly recommend.
Date published: 2022-04-01
Rated 5 out of 5 by from Really easy experience! It was step by step, and explained everything I was entering.
Date published: 2022-04-01
Rated 1 out of 5 by from Turbo Tax difficulty I have used Turbo Tax since at least 2011, this year, I had many issues. I had to uninstall and re-install the program 3 times to complete the Federal return. Even though I bought Turbo Tax deluxe, I was not able to complete the State return. I spent over 3 hours with the help desk with no avail (Haley and Kenya tried every avenue and were super nice.) The time that this took, I could have completed manually quicker!
Date published: 2022-04-01
Rated 5 out of 5 by from Easy software to follow! First year filing federal and states electronic. Easy process.
Date published: 2022-04-01
Rated 5 out of 5 by from Turbotax is nice and easy best way to do your taxes. clean and simple doesn't take long
Date published: 2022-04-01
Rated 5 out of 5 by from TurboTax is Awesome Does it all for you, easy to use, very efficient!!
Date published: 2022-04-01
Rated 3 out of 5 by from hidden fees everywhere I have always used the free TurboTax but for some reason, it automatically "upgraded" me for TurboTax Deluxe, which is $59. THEN, it had me pay $49 to submit my state return in addition to my federal return. AND if you use your refund to pay for TurboTax, it's an extra $39 fee. Not a service I will use anymore--the ease is not worth the price.
Date published: 2022-04-01
Rated 3 out of 5 by from Turbo Tax is not user friendly There is little explanation. They kept asking for a routing number over and over. It was the correct one. We had to go back and start over--say we had a new bank number before they take it. It is maddening. Then, something is missing...adding it changes everything with no explanation. There is no going back to rework things...the charge or refund stays the same...after it changes there is no going back. Again Maddening! The state tax CONTINUALLY changes to efile. You don't even know it does. So now-we have to pay for file when we repeatedly clicked MAIL. What is the deal??!?!? Don't know how much longer i can take this!
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 3199
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from It is what it is... Each year we have to face the taxman (death comes but once). I'm a long, long time user of Turbo Tax products, beginning in the dark age of the 5.25" floppy disks. Filing today is quicker and easier, but challenging if you are used seeing the tax forms and schedules as you are completing them. I would give this review five stars except that you do not see your tax package until you file. I wish they had a pre-pay option.
Date published: 2022-04-01
Rated 5 out of 5 by from I Love This Platform I have been using this since I started filing my taxes.
Date published: 2022-04-01
Rated 5 out of 5 by from Awesome Amazing service ! Very efficient and supportive. Highly recommend.
Date published: 2022-04-01
Rated 5 out of 5 by from Really easy experience! It was step by step, and explained everything I was entering.
Date published: 2022-04-01
Rated 1 out of 5 by from Turbo Tax difficulty I have used Turbo Tax since at least 2011, this year, I had many issues. I had to uninstall and re-install the program 3 times to complete the Federal return. Even though I bought Turbo Tax deluxe, I was not able to complete the State return. I spent over 3 hours with the help desk with no avail (Haley and Kenya tried every avenue and were super nice.) The time that this took, I could have completed manually quicker!
Date published: 2022-04-01
Rated 5 out of 5 by from Easy software to follow! First year filing federal and states electronic. Easy process.
Date published: 2022-04-01
Rated 5 out of 5 by from Turbotax is nice and easy best way to do your taxes. clean and simple doesn't take long
Date published: 2022-04-01
Rated 5 out of 5 by from TurboTax is Awesome Does it all for you, easy to use, very efficient!!
Date published: 2022-04-01
Rated 3 out of 5 by from hidden fees everywhere I have always used the free TurboTax but for some reason, it automatically "upgraded" me for TurboTax Deluxe, which is $59. THEN, it had me pay $49 to submit my state return in addition to my federal return. AND if you use your refund to pay for TurboTax, it's an extra $39 fee. Not a service I will use anymore--the ease is not worth the price.
Date published: 2022-04-01
Rated 3 out of 5 by from Turbo Tax is not user friendly There is little explanation. They kept asking for a routing number over and over. It was the correct one. We had to go back and start over--say we had a new bank number before they take it. It is maddening. Then, something is missing...adding it changes everything with no explanation. There is no going back to rework things...the charge or refund stays the same...after it changes there is no going back. Again Maddening! The state tax CONTINUALLY changes to efile. You don't even know it does. So now-we have to pay for file when we repeatedly clicked MAIL. What is the deal??!?!? Don't know how much longer i can take this!
Date published: 2022-04-01
All TurboTax® Offerings Reviews - Page 3199