TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 1 out of 5 by from Can't downgrade without starting over. Really bad user experience banking on customers being too lazy. You should be able to downgrade if you realize you don't need to file business expenses. A lot of their marketing plays off this idea going after lower socioeconomic families too overwhelmed to do their taxes. They also used to play into the false marketing that TurboTax is free. Poor business ethics all around unfortunately.
Date published: 2023-04-12
Rated 2 out of 5 by from I’m not liking turbo anymore! Took me 7 days to complete. Usually it will take me a day. The new feather and the price is not cheap. I was better off getting done with a professional from what I I just paid with turbo. I feel stupid ! Not using this app anymore .
Date published: 2023-04-12
Rated 4 out of 5 by from TurboTax is okay. I spent too much time trying to deal with education part. I took a single class and spent two days trying to get credit for the book I had to purchase to take the class.
Date published: 2023-04-12
Rated 1 out of 5 by from Slow as always Slow, charging more and monopolizing the tax filing apps out there.
Date published: 2023-04-12
Rated 3 out of 5 by from I appreciate the user interface, but not the fees The fees are pretty high, for a company that made it harder to provide these services for free...
Date published: 2023-04-12
Rated 5 out of 5 by from Use it every year! I've been using Turbo Tax for over a decade. When my status changed from filing jointly to filing single, they really walked me through the process (no small feat) and have always had my back. I recommend it highly!
Date published: 2023-04-12
Rated 4 out of 5 by from TurboTax is good but there are too many repetitive There are too many repetitive questions on multiple screens
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax 2022 Again, very easy to follow directions; asked questions of us, that we probably wouldn't have asked
Date published: 2023-04-12
Rated 5 out of 5 by from It is great good customer service, easy to use and file, have used for many years
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo tax is great Was easy to use. Saved me time. Will use Turbo Tax next year as well
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3165
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Can't downgrade without starting over. Really bad user experience banking on customers being too lazy. You should be able to downgrade if you realize you don't need to file business expenses. A lot of their marketing plays off this idea going after lower socioeconomic families too overwhelmed to do their taxes. They also used to play into the false marketing that TurboTax is free. Poor business ethics all around unfortunately.
Date published: 2023-04-12
Rated 2 out of 5 by from I’m not liking turbo anymore! Took me 7 days to complete. Usually it will take me a day. The new feather and the price is not cheap. I was better off getting done with a professional from what I I just paid with turbo. I feel stupid ! Not using this app anymore .
Date published: 2023-04-12
Rated 4 out of 5 by from TurboTax is okay. I spent too much time trying to deal with education part. I took a single class and spent two days trying to get credit for the book I had to purchase to take the class.
Date published: 2023-04-12
Rated 1 out of 5 by from Slow as always Slow, charging more and monopolizing the tax filing apps out there.
Date published: 2023-04-12
Rated 3 out of 5 by from I appreciate the user interface, but not the fees The fees are pretty high, for a company that made it harder to provide these services for free...
Date published: 2023-04-12
Rated 5 out of 5 by from Use it every year! I've been using Turbo Tax for over a decade. When my status changed from filing jointly to filing single, they really walked me through the process (no small feat) and have always had my back. I recommend it highly!
Date published: 2023-04-12
Rated 4 out of 5 by from TurboTax is good but there are too many repetitive There are too many repetitive questions on multiple screens
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax 2022 Again, very easy to follow directions; asked questions of us, that we probably wouldn't have asked
Date published: 2023-04-12
Rated 5 out of 5 by from It is great good customer service, easy to use and file, have used for many years
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo tax is great Was easy to use. Saved me time. Will use Turbo Tax next year as well
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3165