TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from easy to follow forms the cost is minimal for the value of this application
Date published: 2021-04-17
Rated 3 out of 5 by from Corrupted Files I entered my tax return data and saved for later review. However the software file was corrupted and I had to redo. Customer Service sent me new software and tried to recapture my data from the .tax202 file and the .pdf file but it did not work. This took forever because they wanted me to reload windows10. Very inefficient tax return this year.
Date published: 2021-04-17
Rated 5 out of 5 by from Can't live without it I have use TT for over 10 years. Easy to use. Great results.
Date published: 2021-04-17
Rated 5 out of 5 by from Fast and Easy Fast and Easy, 11 year in a row using it. It walks you through everything reminding you about things you might of forgotten.
Date published: 2021-04-17
Rated 5 out of 5 by from TURBOTAX IS GREAT! BUT THERE IS FLAWS! First off I had paid for the TT Premier Edition but when I logged in I had a lot of problems in getting it and then it was telling me to pay for it again. I had contacted CS and talked to "GABRIELLE" she stayed on the phone with me for almost 2 hours trying to get it fixed, with out any resolution to the problem within your system. Her super confirmed that it was paid for with the free state on 11/03/2020. But when I went to file today the system had me "PAY" again!! I could not go through again what I did with Gabrielle for a second time while waiting for me to EFILE my returns. This was the only time it has EVER happened to me and I have been a VERY LOYAL customer of Intuit & Turbotax for years as you can see by my records and account in your system. "YOUR SYSTEM IS TOTALLY UNEXCEPTIABLE IN THIS CASE!" Even though I am by this review, requesting a refund I will continue to be a customer. You need to look at the notes that Gabrielle put in on my account and fix this very serious problem. PLEASE CONTACT ME ABOUT THIS PROBLEM. Thank you!!
Date published: 2021-04-17
Rated 5 out of 5 by from Great way to do your own taxes!! HIGHLY Recommend Just got to say that when I had a couple questions, I was connected with Luis. HE WAS AWESOME! Very knowledgeable and so easy to speak with! He helped me with everything!! Great Personality! I would DEFINITELY RECOMMEND GIVING HIM A RAISE!!
Date published: 2021-04-17
Rated 5 out of 5 by from Turbotax has been easy to use and very reliable It was easy to use, walked me through every step and I could also go to the step I needed to review
Date published: 2021-04-17
Rated 4 out of 5 by from 2020 Tax Filling Good as usual. No real issues except I would like to know what supporting documents I need to save and the form numbers.
Date published: 2021-04-17
Rated 2 out of 5 by from Turbo Tax is going down in product Turbo Tax keeps wanting to charge more every year. My taxes cost me more than my return, and I did the lowest level they offer. Every 2-3 pages when doing your taxes you get the pages where they are trying to up sale you. I had this happen 5 times while doing my taxes. I have used Turbo Tax for years, but will not be using them again.
Date published: 2021-04-17
Rated 5 out of 5 by from TurboTax is Easy and Awesome It really helps me not dread doing my taxes. I used to put it off, now I don't.
Date published: 2021-04-17
All TurboTax® Offerings Reviews - Page 3063
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from easy to follow forms the cost is minimal for the value of this application
Date published: 2021-04-17
Rated 3 out of 5 by from Corrupted Files I entered my tax return data and saved for later review. However the software file was corrupted and I had to redo. Customer Service sent me new software and tried to recapture my data from the .tax202 file and the .pdf file but it did not work. This took forever because they wanted me to reload windows10. Very inefficient tax return this year.
Date published: 2021-04-17
Rated 5 out of 5 by from Can't live without it I have use TT for over 10 years. Easy to use. Great results.
Date published: 2021-04-17
Rated 5 out of 5 by from Fast and Easy Fast and Easy, 11 year in a row using it. It walks you through everything reminding you about things you might of forgotten.
Date published: 2021-04-17
Rated 5 out of 5 by from TURBOTAX IS GREAT! BUT THERE IS FLAWS! First off I had paid for the TT Premier Edition but when I logged in I had a lot of problems in getting it and then it was telling me to pay for it again. I had contacted CS and talked to "GABRIELLE" she stayed on the phone with me for almost 2 hours trying to get it fixed, with out any resolution to the problem within your system. Her super confirmed that it was paid for with the free state on 11/03/2020. But when I went to file today the system had me "PAY" again!! I could not go through again what I did with Gabrielle for a second time while waiting for me to EFILE my returns. This was the only time it has EVER happened to me and I have been a VERY LOYAL customer of Intuit & Turbotax for years as you can see by my records and account in your system. "YOUR SYSTEM IS TOTALLY UNEXCEPTIABLE IN THIS CASE!" Even though I am by this review, requesting a refund I will continue to be a customer. You need to look at the notes that Gabrielle put in on my account and fix this very serious problem. PLEASE CONTACT ME ABOUT THIS PROBLEM. Thank you!!
Date published: 2021-04-17
Rated 5 out of 5 by from Great way to do your own taxes!! HIGHLY Recommend Just got to say that when I had a couple questions, I was connected with Luis. HE WAS AWESOME! Very knowledgeable and so easy to speak with! He helped me with everything!! Great Personality! I would DEFINITELY RECOMMEND GIVING HIM A RAISE!!
Date published: 2021-04-17
Rated 5 out of 5 by from Turbotax has been easy to use and very reliable It was easy to use, walked me through every step and I could also go to the step I needed to review
Date published: 2021-04-17
Rated 4 out of 5 by from 2020 Tax Filling Good as usual. No real issues except I would like to know what supporting documents I need to save and the form numbers.
Date published: 2021-04-17
Rated 2 out of 5 by from Turbo Tax is going down in product Turbo Tax keeps wanting to charge more every year. My taxes cost me more than my return, and I did the lowest level they offer. Every 2-3 pages when doing your taxes you get the pages where they are trying to up sale you. I had this happen 5 times while doing my taxes. I have used Turbo Tax for years, but will not be using them again.
Date published: 2021-04-17
Rated 5 out of 5 by from TurboTax is Easy and Awesome It really helps me not dread doing my taxes. I used to put it off, now I don't.
Date published: 2021-04-17
All TurboTax® Offerings Reviews - Page 3063