TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
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Rated 2 out of 5 by from Too Expensive This used to be they'd hit you for 40 to 80 bucks a year, that was reasonable. This has gotten out of control, nickel and diming you....what happened to a good service and good deal for fair value.
Date published: 2023-04-13
Rated 4 out of 5 by from Excellent experience Simple and easy to use. Was able to complete with no real problems.
Date published: 2023-04-13
Rated 4 out of 5 by from turbo tax I have done my taxes by hand my entire life. It is so much easier using turbo tax. Just answering questions is easy. I used to spend days on my taxes. This year I was done in a few hours. Hopefully it was done right! Just waiting for my refund!
Date published: 2023-04-13
Rated 3 out of 5 by from Turbo Tax Business - The Bad news, the Good news Another year, another frustrating several days. I file personal taxes for myself, another for my parents and a third for an Irrevocable Trust. Trying to figure out which versions are needed is never easy, and like last year I got it wrong the first time. To add to the frustration buying tax software early is a mistake since once you learn that you purchased the wrong version the timeframe for a full refund has lapsed. Next, if you try and install two personal versions the software has a fit, and fixing things so that the eventual install works is very time consuming and painful. This year once I finally learned that I needed Business for the trust I also learned it wasn't available at a retail store and had to be downloaded. The download didn't work until I uninstalled every other Turbo Tax version ever installed on my computer. Even the helpful folks at Inuit did not fully and correctly detail what was causing the error and how to fix it. Once everything worked, the process was easy and efficient. Almost. The final review came up with a situation where I found myself in a seemingly endless loop of checking and rechecking with no details on what wasn't quite right. After about 10 re-reviews I figured it out on my own, but it would have been nice if the software provide a more concise message other than "let's check things one more time".
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax 2022 Could never file manually. Product is excellent. Sometime asks questions that aren't readily apparent. Can make you feel uneasy about process. For example last year had to prepare an amended return but this year didn't carry over a lot of original data & info.
Date published: 2023-04-13
Rated 5 out of 5 by from Super helpful for my first time I was kind of scared to do my taxes, it's my first year doing it and I didn't really have much help on knowing how to do it. I asked some of my friends how they did their taxes (they're a little older than me) and they pointed me here. TurboTax was very user-friendly, and it took all the stress I had out of doing my taxes.
Date published: 2023-04-13
Rated 5 out of 5 by from Efficient a little pricey but quick to download W-2 and 1099 brokerage
Date published: 2023-04-13
Rated 5 out of 5 by from Nice and easy It's great that it's so easy, but crazy that we need to pay a company to file our taxes in the US
Date published: 2023-04-13
Rated 4 out of 5 by from turbo tax is helpful Use it to get an idea what our tax situation is for the year.
Date published: 2023-04-13
Rated 1 out of 5 by from Last time i use. $178 to do a simple return is crazy. Last time for Turbo Tax
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 2965
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Too Expensive This used to be they'd hit you for 40 to 80 bucks a year, that was reasonable. This has gotten out of control, nickel and diming you....what happened to a good service and good deal for fair value.
Date published: 2023-04-13
Rated 4 out of 5 by from Excellent experience Simple and easy to use. Was able to complete with no real problems.
Date published: 2023-04-13
Rated 4 out of 5 by from turbo tax I have done my taxes by hand my entire life. It is so much easier using turbo tax. Just answering questions is easy. I used to spend days on my taxes. This year I was done in a few hours. Hopefully it was done right! Just waiting for my refund!
Date published: 2023-04-13
Rated 3 out of 5 by from Turbo Tax Business - The Bad news, the Good news Another year, another frustrating several days. I file personal taxes for myself, another for my parents and a third for an Irrevocable Trust. Trying to figure out which versions are needed is never easy, and like last year I got it wrong the first time. To add to the frustration buying tax software early is a mistake since once you learn that you purchased the wrong version the timeframe for a full refund has lapsed. Next, if you try and install two personal versions the software has a fit, and fixing things so that the eventual install works is very time consuming and painful. This year once I finally learned that I needed Business for the trust I also learned it wasn't available at a retail store and had to be downloaded. The download didn't work until I uninstalled every other Turbo Tax version ever installed on my computer. Even the helpful folks at Inuit did not fully and correctly detail what was causing the error and how to fix it. Once everything worked, the process was easy and efficient. Almost. The final review came up with a situation where I found myself in a seemingly endless loop of checking and rechecking with no details on what wasn't quite right. After about 10 re-reviews I figured it out on my own, but it would have been nice if the software provide a more concise message other than "let's check things one more time".
Date published: 2023-04-13
Rated 5 out of 5 by from Turbo Tax 2022 Could never file manually. Product is excellent. Sometime asks questions that aren't readily apparent. Can make you feel uneasy about process. For example last year had to prepare an amended return but this year didn't carry over a lot of original data & info.
Date published: 2023-04-13
Rated 5 out of 5 by from Super helpful for my first time I was kind of scared to do my taxes, it's my first year doing it and I didn't really have much help on knowing how to do it. I asked some of my friends how they did their taxes (they're a little older than me) and they pointed me here. TurboTax was very user-friendly, and it took all the stress I had out of doing my taxes.
Date published: 2023-04-13
Rated 5 out of 5 by from Efficient a little pricey but quick to download W-2 and 1099 brokerage
Date published: 2023-04-13
Rated 5 out of 5 by from Nice and easy It's great that it's so easy, but crazy that we need to pay a company to file our taxes in the US
Date published: 2023-04-13
Rated 4 out of 5 by from turbo tax is helpful Use it to get an idea what our tax situation is for the year.
Date published: 2023-04-13
Rated 1 out of 5 by from Last time i use. $178 to do a simple return is crazy. Last time for Turbo Tax
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 2965