TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281681 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from See you next year Turbo Tax This is my third year with Turbo and did not use live Experts till this time. Red flagged when it was registering no refund or no owed amounts registering, hence needed the Live Expert. Not sure how I kept bypassing entries for the 'income' screens. I breezed through 2018 and 2019, so what's changed? Also, i struggled with the multiple 1098s.
Date published: 2021-05-12
Rated 3 out of 5 by from Difficult to find some items and help is useless I have used TurboTax for years. This was the most frustrating year ever!!! Tried to adjust an incorrect stimulus check amount and help was useless, thank goodness for the chat option. But if you have slow internet it can be very difficult to use as it was for me. Help was also no help for how to apply my refund to next years taxes. This time we had to do an online search. Please fix your (?) help option on the filing pages.
Date published: 2021-05-12
Rated 5 out of 5 by from Another Great Return Completion I used Turbo Tax for two business returns and my personal return ... LOVE IT. Very easy and efficient.
Date published: 2021-05-12
Rated 5 out of 5 by from awsome was very easy to do and was very helpful will come back next year
Date published: 2021-05-12
Rated 4 out of 5 by from Makes It Fairly Straightforward I use the Guide me Through the Process and it makes filing taxes relatively simple.
Date published: 2021-05-12
Rated 5 out of 5 by from I Love Turbo Tax Always easy to follow to get the maximum refund i love it
Date published: 2021-05-12
Rated 5 out of 5 by from Awesome this is an AWESOME Program...Very easy to use. Gave me what I need
Date published: 2021-05-12
Rated 5 out of 5 by from Turbo Tax is easy and quick Step by step instructions allow for easy use and provides all forms and credit recommendations that may apply to your tax situation.
Date published: 2021-05-12
Rated 3 out of 5 by from First Time User This year was my first time filing myself. I have always used a CPA in the past. I was taken by surprise when I entered my information that the website gave me the option to upgrade and when I declined, it would let me go any further without upgrading. Not sure if my info wasn't compatible for the easy file free version or what the deal was, but I did have to pay to file. But ultimately the website was easy to maneuver around with the step by step follow along directions. I believe I will use this service again for next year.
Date published: 2021-05-12
Rated 5 out of 5 by from Easy use Have used Turbo Tax for 5 years now. It walks you through each step. It's like having personal accountant looking over your work as you go.
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 2793
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from See you next year Turbo Tax This is my third year with Turbo and did not use live Experts till this time. Red flagged when it was registering no refund or no owed amounts registering, hence needed the Live Expert. Not sure how I kept bypassing entries for the 'income' screens. I breezed through 2018 and 2019, so what's changed? Also, i struggled with the multiple 1098s.
Date published: 2021-05-12
Rated 3 out of 5 by from Difficult to find some items and help is useless I have used TurboTax for years. This was the most frustrating year ever!!! Tried to adjust an incorrect stimulus check amount and help was useless, thank goodness for the chat option. But if you have slow internet it can be very difficult to use as it was for me. Help was also no help for how to apply my refund to next years taxes. This time we had to do an online search. Please fix your (?) help option on the filing pages.
Date published: 2021-05-12
Rated 5 out of 5 by from Another Great Return Completion I used Turbo Tax for two business returns and my personal return ... LOVE IT. Very easy and efficient.
Date published: 2021-05-12
Rated 5 out of 5 by from awsome was very easy to do and was very helpful will come back next year
Date published: 2021-05-12
Rated 4 out of 5 by from Makes It Fairly Straightforward I use the Guide me Through the Process and it makes filing taxes relatively simple.
Date published: 2021-05-12
Rated 5 out of 5 by from I Love Turbo Tax Always easy to follow to get the maximum refund i love it
Date published: 2021-05-12
Rated 5 out of 5 by from Awesome this is an AWESOME Program...Very easy to use. Gave me what I need
Date published: 2021-05-12
Rated 5 out of 5 by from Turbo Tax is easy and quick Step by step instructions allow for easy use and provides all forms and credit recommendations that may apply to your tax situation.
Date published: 2021-05-12
Rated 3 out of 5 by from First Time User This year was my first time filing myself. I have always used a CPA in the past. I was taken by surprise when I entered my information that the website gave me the option to upgrade and when I declined, it would let me go any further without upgrading. Not sure if my info wasn't compatible for the easy file free version or what the deal was, but I did have to pay to file. But ultimately the website was easy to maneuver around with the step by step follow along directions. I believe I will use this service again for next year.
Date published: 2021-05-12
Rated 5 out of 5 by from Easy use Have used Turbo Tax for 5 years now. It walks you through each step. It's like having personal accountant looking over your work as you go.
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 2793