TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from What confussion! The program hopped all over the place. Trying to do the fed and state at once just didn't work well for me. Jane on the phone was fantastic.
Date published: 2022-04-06
Rated 3 out of 5 by from Too confusing Don't understand terms, had errors because of confusion, 2021 is loading and can't seem to find my return
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo Tax Pros and Cons While I found TT easy to use I would like to know why I had to use form 8582 this year but not last year. Couldn't really get an answer!! Also I needed to change my rental type to #3 which would have removed form 8582, I believe, but in researching it looks like you have to purchase the software. Not happy that the software purchase is necessary since I paid for TT to complete and file my returns. That may have cost me money as my rental term is predominantly 7 days or less. AND I couldn't e-file as my AGI kept getting rejected even though I downloaded my 2020 transcript directly from the IRS. :(
Date published: 2022-04-06
Rated 2 out of 5 by from Mac Glitch TT crashed when I tried to file. After many hours and 5 calls to the help desk, no one could resolve my issue. I finally tried to file everything separately. Federal filed. State filed. The issue was with the City forms. I will print and mail my city form. This is was the cause of the program to close out at filing.
Date published: 2022-04-06
Rated 3 out of 5 by from Good, but has limitations I get it. The tax codes are complex. But, year after year, there are bugs in the program and there are things that are not explained well enough for the average individual. This program could be improved if explanations were provided for some of the more complex filing issues, like K-1 and Investment filing issues (1256 investments... If it's in the program, it really should be explained in very specific detail, and it is in the program, but no real explanation). AND, most importantly, these explanations need to be presented in layman's terms, and not terms only a tax specialist would recognize and understand. Yes... Adding these explanation and pre-testing to assure that there are no bugs in the program (there's a massive bug with K-1's and Basis) would take more time for the TurboTax programmers/developers, and it would increase the programs file size. BUT... in the long run, this type of explanation and ease of filing is what we are paying for, isn't it?
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo Tax is easy to use Turbo Tax is fairly easy to use and pretty straightforward.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbotax is awesome! ITs so much easier to read and understand. The FAQ is awesome to understand especially for deaf people to understand and show images to show where to find
Date published: 2022-04-06
Rated 4 out of 5 by from Two states to deal with I moved and had two income tax states to deal with. TT helped me through it - but it was not always clear and it was hard to get back and forth from one to the other when I had questions. Expert help was appreciated.
Date published: 2022-04-06
Rated 2 out of 5 by from Turbo tax is cool just overcharge Turbo tax is coo just over charge you to file your twxes !
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo Tax is the BOMB! Not only is the platform incredibly simple to use, the customer support is onpoint!
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 2793
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from What confussion! The program hopped all over the place. Trying to do the fed and state at once just didn't work well for me. Jane on the phone was fantastic.
Date published: 2022-04-06
Rated 3 out of 5 by from Too confusing Don't understand terms, had errors because of confusion, 2021 is loading and can't seem to find my return
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo Tax Pros and Cons While I found TT easy to use I would like to know why I had to use form 8582 this year but not last year. Couldn't really get an answer!! Also I needed to change my rental type to #3 which would have removed form 8582, I believe, but in researching it looks like you have to purchase the software. Not happy that the software purchase is necessary since I paid for TT to complete and file my returns. That may have cost me money as my rental term is predominantly 7 days or less. AND I couldn't e-file as my AGI kept getting rejected even though I downloaded my 2020 transcript directly from the IRS. :(
Date published: 2022-04-06
Rated 2 out of 5 by from Mac Glitch TT crashed when I tried to file. After many hours and 5 calls to the help desk, no one could resolve my issue. I finally tried to file everything separately. Federal filed. State filed. The issue was with the City forms. I will print and mail my city form. This is was the cause of the program to close out at filing.
Date published: 2022-04-06
Rated 3 out of 5 by from Good, but has limitations I get it. The tax codes are complex. But, year after year, there are bugs in the program and there are things that are not explained well enough for the average individual. This program could be improved if explanations were provided for some of the more complex filing issues, like K-1 and Investment filing issues (1256 investments... If it's in the program, it really should be explained in very specific detail, and it is in the program, but no real explanation). AND, most importantly, these explanations need to be presented in layman's terms, and not terms only a tax specialist would recognize and understand. Yes... Adding these explanation and pre-testing to assure that there are no bugs in the program (there's a massive bug with K-1's and Basis) would take more time for the TurboTax programmers/developers, and it would increase the programs file size. BUT... in the long run, this type of explanation and ease of filing is what we are paying for, isn't it?
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo Tax is easy to use Turbo Tax is fairly easy to use and pretty straightforward.
Date published: 2022-04-06
Rated 5 out of 5 by from Turbotax is awesome! ITs so much easier to read and understand. The FAQ is awesome to understand especially for deaf people to understand and show images to show where to find
Date published: 2022-04-06
Rated 4 out of 5 by from Two states to deal with I moved and had two income tax states to deal with. TT helped me through it - but it was not always clear and it was hard to get back and forth from one to the other when I had questions. Expert help was appreciated.
Date published: 2022-04-06
Rated 2 out of 5 by from Turbo tax is cool just overcharge Turbo tax is coo just over charge you to file your twxes !
Date published: 2022-04-06
Rated 5 out of 5 by from Turbo Tax is the BOMB! Not only is the platform incredibly simple to use, the customer support is onpoint!
Date published: 2022-04-06
All TurboTax® Offerings Reviews - Page 2793